customer

We bought our daughter’s prom dress from here and were really impressed. It arrived within a few days, was excellent quality, and she absolutely loved it. We did need to have it altered slightly to fit her perfectly, but we were delighted with the dress overall and would definitely recommend them. The returns process is straightforward, and the staff are friendly and helpful too.

Avoid! Absolutely shocking service.
I paid online for an engineer visit and was given two separate appointment dates along with the engineer’s contact details. The engineer—Hastie Appliance Repairs in Edinburgh—never showed up for either appointment and ignored every call and message.

I’m now having to go through my bank for a chargeback and arrange a completely new engineer. Utterly useless and incredibly inconvenient.

Sucked in by the instagram advert and I’m glad I gave in!! Firstly, the pots of whipped soap are much bigger than I expected. They look small online but aren’t. £8.50 does seem a lot however I’d pay the same for a 100g bar of handmade soap. I used a tiny bit to wash my hands with and I got a really good lather. My hands feel really soft and smell amazing. The packaging, whilst plastic, actually looks really nice. I wish something could be done about the plastic pots though. Other than that, I would say I’m actually surprised. The whipped soap is amazing. I’ve placed another order this morning and would say if you are intrigued, place an order. You won’t be disappointed.

I had a great experience with Fuel. I completed a five day juice cleanse after returning from a pretty full on holiday - lots of food and drink happily consumed. I wanted to kick start my healthy eating, I have a good diet generally so felt I just needed a cleanse.

The juices were nice, they take a bit of getting used to. It is quite hard, first couple of days are the hardest, I’d suggest doing them over the weekend and not having much on as your energy is initially zapped.

Overall I feel a lot better, my skin feels great, I’m not craving sugar, I’m ready to get back into the gym & I’ve lost 8lbs. I should say I also ate some solid food days 4 & 5 just to help me transition into solids again.

Absolutely brilliant. So easy to book in a repair, communication was excellent, ETA was spot on and engineer friendly. Have been using the company for years as a landlord however this is the first time as an individual. Really impressed.

Issues with delivery. Beware!!

Ordered products for my daughter’s birthday. No sign of them appearing in time. Have contacted skinny tan twice only to be told they are waiting on their dispatch team coming back to them. The items are now not going to arrive in time and I’ve requested the order be cancelled and a full refund issued. No response yet.

I’ve been using this company for years. They are reliable, knowledgeable and provide really good value for money. Would recommend if you need any electrical work completed in Edinburgh.

Fantastic service as always. Website is easy to use and delivery is fast and hassle free

AVOID. AVOID.AVOID

I purchased a bath from this company, due to a change in plans the order was cancelled and I was told a refund would be processed and my refund issued. A staff member explained this may take up to 14 days. 15 days on, no refund and the company are ignoring my emails. The live chat team are rude and just keep saying A staff member will be in touch. I’ve now contacted Trading Standards within North Yorkshire Council and will issue a breach of contract letter tomorrow. I also felt obliged to contact their local Councillor to help make sure this doesn’t happen again and have let Rogue Traders know. Hopefully some TV coverage will persuade them to stop stealing from hard working people!

Not exactly a process you want to have to go through when making a simple online purchase. Absolutely shocking service!

For those who live alone or are not able to carry an entire bathroom suite into your house on your own you might want to check the kerb side delivery that this company only offers. Delivery arrived this morning, driver couldn’t get anywhere near the property nor could he park at the property. He therefore double parked around a quarter of a mile away from the property and left the pallet with my goods on the pavement for me to take into my second floor flat. I asked if he could help me carry and I was told this “wasn’t his job”. Fair enough, I managed to get two shocked bystanders to help me along the road into my flat and up a flight of stairs. Check these things out before you order. Especially if you are in a flat!

Absolutely shocking service from this company. Ordered a van last year that was meant to arrive in September. Sold my other vehicle while waiting for new van. After chasing the status of my order I was told the van wouldn’t be ready until December. Global vans couldn’t help me with a replacement or offer me a deal in line with the one I’d secured so I had no choice but to wait. Van was due to arrive in January, again I had to chase and have now been told it won’t be ready until April! 9 months after I ordered it! Completely shocking. Avoid at all costs! Complete time wasters. They tell you they have other vans in stock however the cost is significantly higher than the deal agreed to.

Shocking service from Pandora online and their store. I bought a bracelet for my daughter online which was faulty. Contacted Pandora customer services who told me to take
It into a store. I was told by the very young girls serving me the bracelet was fake, that my receipt was fake and that I should contact my bank as I’d been scammed. I was told there are lots of fake Pandora websites. I told her this wasn’t the case as customer services have a record of my order and that it was them who told me to go into the store. She was adamant though and I left embarrassed, worried I’d been scammed and also without a new bracelet.
Contacted CS and they apologised and told me to return the order via the Royal Mail, guess what? The bracelet has gone missing and no one can track it and they won’t release my return until they have the parcel with the faulty bracelet . Absolutely shocking service from this shoddy outfit. I’ll never shop with the company again! This could have been totally avoided if the staff in the store knew their job!