REWE Reviews 

19,905
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The staff is always kind and everything is organized. There are always good quality of fruit and vegetables. The prices are affordable, and there is a wide range of healthy vegan options.

Rated 4 out of 5 stars

I do love shopping in this supermarket. I live in Köln and REWE Center’s are always the best choice for me in order to pick smth small for a lunch or for a weekly purchase for a cooking at home. So ma... See more

Rated 5 out of 5 stars

Everything was in order. I really like the cleanliness of the Shop, nice colleagues and the way the products are organized. From asking for little help to paying the money at counter, all colleagues w... See more

Rated 5 out of 5 stars

Products and price I like, only what I don’t like it’s a long queue, need just make few Kassa more, and will be great to put more bonuses in customer loyalty program!


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4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.7

All reviews

(19,905)

10,628 reviews in the last 12 months

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Rated 1 out of 5 stars

Shop here if you enjoy being treated like dirt.

What is with the attitude from Rewe employees? They are some of the most judgemental, rude people I've come across. Cashiers rolling their eyes, huffing and complaining is really unnecessary, and it's unprofessional. The other staff put big pallets in the way of items at the most ridiculous times, one man nearly ran me over with a big rolling cage. I wouldn't shop there at all if it wasn't for my autistic teenager needing specific brands of food that other stores no longer carry. I am also neurodivergent and find shopping at Rewe to be needlessly stressful.

There's no excuse for Germany to have such awful customer service, but Rewe employees REALLY want to make sure you're aware how non-existant customer service is here.

26 August 2023
Unprompted review
Rated 1 out of 5 stars

Very bad market. Thanks

Very bad market. I buy today for 22 minutes and Take 30€ Bill in The market parking place. Everyone be aware, private parking place. I never buy Alain by Rewe Oberkirch, Biden-Wuertemberg, Germany. I was stolen.

12 October 2022
Unprompted review
Rated 1 out of 5 stars

Charged me nearly 300 € extra because I added a few items to my order

Charged me nearly 300 € extra because I added a few items to my order. It's been nearly three weeks and their customer services team are still refusing to release the pending payments on their side. The very fact that their so-called "service" charges customers the entire price of their order every time an addition is made is embarrassing. This is the last time I buy anything from these clowns!

5 January 2022
Unprompted review
Rated 4 out of 5 stars

Rewe NRW near Aachen

Rewe NRW near Aachen: all OK, I go there every week.

My only problem is that either they don't order it any more or someone always buys it before me: I can't find the "Panda Wan Tan mit Putenfleisch". XD

31 October 2021
Unprompted review
Rated 1 out of 5 stars

Useless, unresponsive customer service.

Paid for delivery for some items with Rewe paketservice. Never got any updates, it has been over a week and 3 days since the packet was supposedly "dispatched" but no further information has been provided. Forget their customer service emails, forms and facebook messages - they just continue to ignore you without a response. In the meantime, they were very quick to deduct the money from your account right away, with no option of a refund. Gold star customer service, will never bother order with these guys again.

16 December 2020
Unprompted review
Rated 1 out of 5 stars

I’m seriously thinking about suing Rewe…

I’m seriously thinking about suing Rewe for discrimination. Every single time I go to Rewe at Revaler Str. 2 in Berlin, the security follows me everywhere around the supermarket until I leave the cash register. Shame on you, Rewe, you should very seriously teach your employees about race discrimination before giving them a job.

14 December 2020
Unprompted review
Rated 3 out of 5 stars

Appears good, performs not so good

Rewe has a great app to order groceries online, but almost once in three times, they fail to deliver the correct groceries.

The paid online delivery does not make sense if one has to travel to the local supermarket after each failed delivery anyway.

I at least expect some kind of compensation. I wish they consider this and I will update my review once there is an improvement.

20 November 2020
Unprompted review
Rated 3 out of 5 stars

Invisible Customer Service

Customer Service really needs improving. If Rewe ever hopes to compete against Amazon then they need to improve their 'Customer Service' dramatically. I am a big fan of the Rewe home delivery service but recently have been disappointed by the lack of customer support. It seems they are happy to receive the order and money but not so keen to rectify when they have made a mistake. I returned an item with the driver (which I didn't order ) and have been charged for it. I have, to date, written 3 emails and completed 2 questionnaires, still no answer. It is these small things that make or break a service. When you are up against Amazon it is these things that will let you down. Sort it out Rewe!!

24 October 2017
Unprompted review
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