Lidl.de Reviews 

I used to like Lidl in Greece. In Kreuzberg, Berlin two shops indirectly (not stated honestly) denied me access with bullying and humiliation by the staff (I even had my bag searched for no reason).

Absolutely ridiculous, awful customer service awful quality of food. Most of the staff of the tills were arrogant and we tried getting change in euros and instead of sorry no we just got a straight NEIN not even speaking kind of shouting then we went back in and bought something with a few cents with a 20 euro note asking for change in coins (mind you this was the second woman because the first one must have been having a bad day) and we translated it into google translate “change for coins please” and then she kept babbling on in German and we kept saying we don’t understand, do we need to make it simpler. We can’t possible make it any simpler for her to understand! Another person had to get involved and help us another civilian and she we got a few coins but mostly all in notes. It’s ridiculous the fact that a MINOR has to come and put a bad review by how arrogant the staff act. I wouldn’t give this place another visit. FIX YOUR STAFFS ATTITUDES!

Terrible quality of products. Rotting fruit and veg found in local stores. Prices are now rising to the same level as main super markets.

You walk into Lidl’s as I’ve walked in the security guard has told me not to steal, I’ve only just walked in and I’ve been accused of speaking stupid. I’ve gone on with my shopping after being rudely being accused. I’ve carried on and boom I’ve been hit by a trolly that a worker was handling, I got a “sorry bruh”.I carried on with my shopping and a as I got to the till and the cashier dropped my jam donut and just put it back in the packet. This is stupid. I will never shop at Lidl again back to island I go!

It's a great store. But only 2 stars from me "for only 9.999,99 reasons" and it's stupid policy. Cheap way to cheat people... 19.999,99 instead of 20.000, just plain dumbness.

The Lidl store in Dubrovnik has a cashier who doesn't know a single word of Croatian. In Germany, a person who doesn't know a single word of German certainly can't work in a Lidl store.

Been going to Lidl every week for about two years now and genuinely can't imagine switching. The bakery section alone is worth the trip - fresh bread every morning, still warm sometimes if you get there early enough. The own-brand products surprised me early on. Tried their olive oil once because it was cheap, ended up being better than the branded stuff I'd been buying. Same with the yogurt, the pasta, the cheese. At some point I just stopped second-guessing it. Checkout is fast, store is clean, prices haven't sent me into shock yet. Not much more I need from a grocery store.

My go-to supermarket. Always clean, shelves are full and easy to navigate. The own-brand products are surprisingly good - you really don't need to spend more elsewhere. Quick in, quick out. Exactly what a supermarket should be.

Asked to complain to the manager about the cashier being aggressive and humiliating but he told me he was the manager.When you go through measures to put in a complaint they say they will pass it on to the area manager,didn’t seem convinced.

There are price problems. They have sale or Angebot on products but they are calculating the original price, not Angebot price.

Please be careful with it and check your Rechnungen.

I bought some manor semi skimmed milk and it went sour this morning 9/03/26. It wasn't supposed to go out of date till the 14/03/26. I went last Wednesday and paid £1.65. got no receipt and don't know if they'll take it back?. Batch number 20017750. Code number F1215441ND013. They are expensive to shop there, in future I'll go to Tesco's that's local area on in my local Iceland in my city centre. Never shop there again

Don’t normally go to Lidl but went recently was shocked that they don’t accept newspaper vouchers. Poor for a supermarket

I ordered from Lidl’s website on 08.01 with a promised latest delivery date of 19.01.

The parcel was first scheduled for 17.01, then postponed to 19.01, then 20.01, and now 21.01. According to DHL tracking, the shipment was even routed from Neumünster to Hamburg and then back to Neumünster, instead of the normal route to Flensburg/Harrislee, which clearly indicates a logistics problem.

I contacted Lidl customer service asking them to investigate with DHL and take responsibility, as my contract is with Lidl, not DHL. Their response was simply to repeat the DHL “expected delivery date” instead of addressing the issue.

At this point the promised delivery timeframe has already been exceeded, and no real support or solution has been offered.

This experience definitely makes me think twice before buying from Lidl instead of Amazon, Kaufland, or similar competitors.

Disgraceful responce from the manager of the Tönisvorst branch. Does he realise that the customer can offer recommendations ?.He even told me that I should leave the running of his branch to him and that I should concentrate on my own business. An extremely rude and arrogant manager I have never seen. Unpriced artikel that I bought on the 11th Dec for €3 and marked on kasse receipt as "Rettertüte" was still unmarked today 16th Dec and after politely asking for price confirmation he accused me of lying and that it was not possible that I bought it for €3!!!! I have to compliment the young man who served me on the 11th Dec who did what the acting manager told him and sold it to me for €3.(The queue for 1 kasse that was open for approx 14 waiting customers and no other kasse was opened.) I hope that authorities of Lidl will speak to theManager and teach him how to react to customer questions. VERY ARROGANT.

I have been always amazed by the lidl onlineshop. I have placed certain orders and always happy with the product and the overall experience. Certainly the product description can be improved and more photos & reviews will help but that's bonus.

I tried to contact Lidl via official web site and ended up at Lidl ireland.it seams that Lidl is moving by purpose comments and complaints to Lidl in other countries to reduce complaints in country of source for complain.
Lidl Croatia is expensive ,( plus 10 to 15 percent compared with neighbour countries as Slovenia, Austria or italy) why .price for same as get in mentioned countries pis by same weight and not checked content more expensive. What is the reason?

Lidl is absolutely the worst, as someone who has worked here, even for other regional lidls, the managers, INCLUDING the Regional Manager, are absolute garbage and racist.
After contacting even the Customer Service, HR of Lidl, and VP, all I got is: 'we are sorry you expierence this, we will talk with the Regional Manager' and never heard a word from them again. I would really recommend doing your groceries somewhere else, horrible people.

Really love lidle 5 star

The prices for food goes up nearly every 3 to 4 weeks. Profiteering from globle unrest shocking behaviour.
PLUSS SOME OF THE PARKSIDE STUFF IS RUBBISH AND DONT LAST VERY LONG. NOT A HAPPY SHOPPER AT LIDL.
Food out of date and they are looking for a full price, flies and bugs in the fruit and veg iles.
I bought a pack of cup cakes and it infested my home with biscuit beatles infestation. Packaging falls arart. Tesco are worse. Dunns is about the best now we need more of them. No more Centra's or over priced spar's thank you.
Shops, Less you get for more profit.

Ho acquistato un prodotto Silvercrest del valore di 69.99 Euro presso lo shop on line Lidl tedesco. Il prodotto andava spedito in Italia, pertanto si è aggiunto un costo di spedizione di 6 Euro. L'acquisto è stato effettuato il 27 agosto 2025 con consegna prevista per il 1 settembre 2025. Ovviamente non è stato consegnato fino ad oggi, quando finalmente il tracking on line della DHL riporta che il prodotto verrà reso al mittente, senza specificare una ragione! Il servizio clienti Lidl è stato praticamente inesistente (mai nessuna risposta da quando li ho contattati il 1 settembre 2025, fino a questa mattina, malgrado ben tre solleciti!). Un fallimento!!!

I purchased a Silvercrest product worth €69.99 from the German Lidl online store. The product was to be shipped to Italy, so a €6 shipping fee was added. The purchase was made on August 27, 2025, with delivery scheduled for September 1, 2025. Obviously, it wasn't delivered until today, when DHL's online tracking finally reported that the product would be returned to the sender, without specifying a reason! Lidl customer service was practically nonexistent (not a single response from when I contacted them on September 1, 2025, until this morning, despite three reminders!). A failure!!!

Ich habe im deutschen Lidl-Onlineshop ein Silvercrest-Produkt im Wert von 69,99 € gekauft. Das Produkt sollte nach Italien geliefert werden, daher fielen 6 € Versandkosten an. Der Kauf erfolgte am 27. August 2025, die Lieferung war für den 1. September 2025 geplant. Offensichtlich wurde das Produkt erst heute geliefert, als die Online-Sendungsverfolgung von DHL schließlich meldete, dass das Produkt ohne Angabe von Gründen an den Absender zurückgeschickt würde! Der Lidl-Kundenservice war praktisch nicht vorhanden (von meiner Kontaktaufnahme am 1. September 2025 bis heute Morgen keine einzige Antwort, trotz dreimaliger Mahnung!). Ein Reinfall!!!
---------------------------------------------------
Reply to LIDL
I'm sorry to read a response that isn't accurate. The German website doesn't state that shipping abroad (but within the EU) isn't possible. In fact, when you select a shipping address at checkout, the system first asks for the country, then the address and postal codes. Finally, it adds the shipping cost, which isn't included for domestic shipments! If shipping within Europe isn't possible, the system should block the purchase. I suspect this is a way to "trick" buyers. In that case, you could take a cue from Amazon, which blocks the purchase when an incompatible shipping address is entered. This response also conflicts with the DHL tracking information, which shows the address was correct.