Gardian Reviews 

ParkZone does not have any system in the parking space (I have seen at least at Fields Copenhagen) where it asks to pay for parking, and later they send fee, administration fee, and then reminder fee. It is very easy to make a mistake to not pay a parking fee because there is no system (like barrier) to ask you to pay for fee. Be careful of it. I was supposed to pay 28 kr and I ended up paying 471kr. The actual business does not seems parking fee but fines and reminder fees sending quite frequently. Lets make people aware to stop their fine and reminder based business by paying parking fee using the machine in the malls (I came to know later). I have experience that the customer service of ParkZone has conflicting behavour and they are sooo rude. I hate even writing about ParkZone

What an terrible company

I got a fine because of <5 minutes over the time - which is fine I guess, but because I was on vacation and forgot about that so didn't check the mailbox for a while, I found the fine which was overdue of course, paid the price on 10th and expected to get another one with the fine for the overdue payment.

Found it today in the mailbox, another 200 kr with overdue date 14th (today is 22th) WTF, will I just get those FOREVER now, they send the new mail next day and give you 3 MAX days to pay it

All day for a 5 minutes overstaying in the parking of Fisketorvet ...

I am from Eastern Europe and such behavior is very common there but didn't expect to get it here in Denmark, such a shame.

Stay away from this thieves, they are super quick for fining you but really slow to answer you, and the answer will be always "I'm sorry, you need to pay en 10 days".
If your gym parking is depending on this company I will prefer to go by bus.

Really bad customer service, they directly told me they do not want to take responsibility if they make a mistake so the customer should use self service portal to make changes (I needed help with that as the portal was not working). The door to the garage breaks constantly and you cannot enter to access your vehicle. There is no 24/7 call helpline and they borderline threaten that these issues are made up and I am the only customer with this experience, and I can take my business elsewhere, even if I had videos and photos, and have spoken to other people who rent a parking spot and experience the same. The agents are usually empathetic to the struggle, but very slow, gatekeeping information (such as phone number of company that services the door) and it seems not supported by management, so ultimately useless. I would rent a different parking spot but sadly none exist in my area. It would help them if they worked with the customer as many suggestions were made on how to improve these issues and service, but they do not care to put in the effort.

I'm not confident that this will remove all the yukky brown colouring on Thier teeth but one good thing I've noticed after 6 weeks is a improvement in Thier breath.

The worst company ever. The legal team is also very rude.
I received 5 fines for parking at one of their facilities. The monthly payment was made on time and therefore I had the right to park, but as the registration in their system was not up to date due to a motorcycle accident abroad, I was unable to do so and therefore received the 5 fines. Hospital records were shown to justify the impossibility of online registration, but nothing was taken into consideration. We have to accept the poor conditions of the parking lots (flooding, snow accumulation, events which force us to park in other places) but when it is in our favor nothing is taken into consideration.

Parked at Frederikshavn city center. Paid at Easypark because the sign at the Centre of the parking area was reading Easypark. Gardian came back and stated the parking spot is not Easypark. I paid the 120€ ticket to get rid of this problem.
Previously I had problems with Gardian UK. They are very inflexible.
Advise : Avoid parkings managed by Gardian.

The way this private company conducts itself should be illegal.

They present themselves as if they have official authority, even though they are only a private operator.
They poorly place very small signs, that are easy to miss, especially in areas that appear to be public. In order to intentionally creating misleading situations where innocent drivers can easily make an honest mistake.

They then issue unreasonably high parking fees with no real possibility for appeal, dialogue, or negotiation. Most often than not, they do not even respond to emails or inquiries, which leaves people without any fair way to be heard.

In my view, their practices take advantage of innocent drivers, and I consider their approach deeply unethical and borderline illegal. If I could, I would strongly advise avoiding any companies that choose to cooperate with them. Their behavior reflects some of the worst aspects of our society.

It's for free to park 4 h. But I end up paying 299+100+100 dkk.
Supposedly free if you play ice hockey Svendborggade.
I did apparently not register correctly. There is no machine to pay or register nothing in the parking garage they want you to not understand the rules and make it difficult for you. That's how they get money. No information. So you make the mistake and they can cash in.

Even if i had document to show it was supposed to be free. Doesn't matter the difficult process is what they want and how they get the money what is right and wrong is totally indifferent to them.

I don't like companies that even you show them you are right and was allowed to park for free they don't care and you still have to pay and pay extra also.

They wanted to give extra days to pay like that was the problem..... Probably just to make sure they get more for me forgetting and late fines and so on.....no understanding even though it was supposed to be free.

Legal tyveri!
Parked in MacD parking in the motorway, which was literally completely empty. Finished eating after 30 min and then someone is standing over the car waiting for the clock to run off. The parking ticket was issued right in front of us and printed. Legal theft! Completely unethical and illegal - not sure how Denmark allow these guys to operate.

I paid for a parking place in copenhaguen, and when i came back, there was a ticket on my car.
They asked me to pay 910Kr because I was on the wrong place. But there was a plate with the logo on the place that a choosed.
That is totally a racket from this company. They sell cheap parking place but tax you a lot after it. This was the last time with Parkzone/guardian for me and I will leave bad comments everywhere!

Important communication and complain about an unfair fine which the gardian officer placed on my car today at Hospit in Hillerod.
I left my car just about 13munite to help my wife took our inside the hospital for an appointment. I did not spent up to 15munites because the appointment was cancilled and before i could returned back the office placed fine in my car. I believed i was my phone and the car key inside which he should have understood that he owner just hurriedly left the car and will be back immediately, and he placed fine on my car, Meanwhile, i approached him when i rushed back but i insisted that i should set the time before i left.
I am appealing to this authority to reconsider this fine. I am also send this appointment time which broough us to the hospital and compare to the hour he placed fine on my car. That's partial and unfair to me. I shall be happy if this should be reconsider.

No stars at all for the parkzone since that company is a big scam company. We parked the car and payed for 15 hours parking, since that was able to do from the Radisson Hotel Copenhagen when enter the casino. Got a receipt via mail. But when the bill came after 6 month, I forgot that we had a receipt via mail. I contacted the Parkzone to explain I sent in the receipt and also evidence that I have paid the parking they refuse to answer. I have called them and they say that it needs to be taken care of via mail and they will push them but no answer at all. It has now been 4 month and no answer. So a BIG SCAM company is this and the only thing I can do now is to do a police report on this.

Got a parking ticket even though I paid for the full price of parking. The only mistake was that I had mistakenly put the parking in EasyPark on my personal vehicle instead of on my rental car that I had just picked up. My personal vehicle was apparently the default car license plate on my EasyPark app without me realizing it.

I sent ParkZone proof of my ownership of my personal vehicle, while also providing proof for renting the car that got ticketed during my travels in Denmark. All documentations were consistent and I was happy to provide any additional proof. I also screenshotted the fully paid parking in the EasyPark app.

I think they were extremely unforgiving with their ruling, and they explained that there was nothing else I could do in my situation. I have so much proof that I can provide to show how this was a truly an honest mistake that anybody can make, but they simply closed the case. Do they automatically expect all of their customers to be really good with technology?

I think this was a disgracefully sour experience that could have been handled in a much better way. I'm disappointed in ParkZone.

In case there are other agents interested in my situation, check out the Lobenr: 1926553 and the associated exchanges via sagsbehandling(at)parkzone.dk

Terrible experience. ParkZone hides important terms and conditions that you don’t have proper access to until the moment you’re forced to accept them during payment. Only later do you realize how restrictive and one-sided these terms are — especially when trying to cancel a subscription. Their cancellation policy feels like a trap, and you’re left feeling deceived. If you value transparency and fairness, stay far away. Using their service is the fastest way to learn the true meaning of “deception.”

misleading signs, signs placed inconveniently, penalties with expensive parking fines for not being able to find and read the rules. when you first found them it was too late and the rules were only in the local language. parking fine as soon as you have been standing for 3 minutes. not nice parking attendants. who are difficult to communicate with.
And no will to try to understand the situation when confronting him. Just claiming that you have easily seen the signs and understood the rules, but chose the break them.
the requirement for a parking disc is not written at the entrance. double signposted with both blue parking signs and black parking signs. (One of which is easily overlooked) inside the establishment there was a blue sign with a P to remind you to use the P-Disc (in the local language)
But the usage of a Blue sign is misleading here, and also easily overlooked since you’ve already read all the rules on the blue P sign at the entrance where there was no mention of other rules than “max 2h”. The paper with a reminder was not visible because it was behind glass on a sunny day. And not visible from the parking area.

The blue sign which was the one that was placed most visible stated «P, max 2h» which is misleading:
Blue P sign with no sign under means free Public parking.
With the «Max 2h» and no other mention of other rules makes one to believe that it’s free to park in this public parking so long as you don’t park more than 2 hours

But there is also a Black P sign (which is in the blind-zone of the driver when driving into the parking area, and therefore unreadable.)
And the black sign means it’s Private Parking, and it stated on a sign under that you can read the rules other places in the parking area.

The black sign is easily overlooked when entering because of the other blue sign.

They are f.. devils, legal mafia. Hope they gonna pay in other way, for all inhumane behavior.

Dansk anmeldelse:

Jeg parkerede hos dem og troede alt var i orden, indtil jeg fik besked om, at der havde været en fejl med parkeringsappen, og betalingen ikke var gået igennem. I stedet for at kontakte mig eller give mig en chance for at rette op på det, lagde de et administrationsgebyr på 200 kr. blot for at informere mig. Jeg havde været væk nogle dage, så de nåede også at tilføje et rykkergebyr på 100 kr.

Min parkering kostede 12 kr. – og jeg havde rent faktisk prøvet at betale via appen. Jeg skrev en lang og ærlig besked, hvor jeg forklarede situationen og tilbød at betale de 12 kr., men bad dem om at frafalde de 300 kr. i ekstra gebyrer. Jeg fik svar tilbage med budskabet: “Vi er ligeglade. Du har 10 dage til at betale 312 kr., ellers sender vi flere rykkere og sender sagen til inkasso.”

Fuldstændig urimelig og usympatisk behandling. Man bliver straffet for at forsøge at gøre det rigtige.

⸻

English review:

I parked with them and thought everything was fine until I was told there had been an issue with the parking app and that my payment hadn’t gone through. Instead of contacting me or giving me a chance to fix it, they charged a 200 DKK “administration fee” just to inform me. Since I had been away for a few days, they also added a 100 DKK late fee.

My parking originally cost 12 DKK – and I had actually tried to pay using the app. I wrote them a long, honest message explaining the situation and offered to pay the 12 DKK, but asked them to waive the 300 DKK in extra fees. The response I got was basically: “We don’t care. You have 10 days to pay 312 DKK or we’ll send more reminders and hand it over to collections.”

Completely unreasonable and unsympathetic. You get punished for trying to do the right thing.

Abuse of the law. The law states that a handicapped vehicle may not park more than 3 hours. But Parkzone added their own law that you must put your timedisc in your window. Their sign is intentionally not in English. Moreover, there are no universal symbols like in other countries: their sign has no timedisc symbol or a P symbol with a number for the hour limit, there's only a wheelchair symbol. So foreigners do not understand the written text and interpret it as a warning for a valid handicap card, which would be logical. But Parkzone also uses an "observation period" to measure the time you're there. Plus they have camera pictures with timestamps of any given time that your car is there. They do not provide customer service to help you understand their parking rules written in Danish. The attendant just pounces on your car as soon as the coast is clear, instead of being customer-friendly and helping a foreigner. Three minutes of observed parking in an almost empty parkinglot is payable in 1750 DK, simply because of their own rule of the timedisc that they want you to plaster on your front window, or else they are entitled to rip you off and claim "it is the law." The law says nothing of that timedisc, only about the allotted time you can park there with a valid handicap card. If they really cared about that timedisc, they would have a clear universal symbol stating that the disc is mandatory against a big fine. But they dont. And that is because you will fall in their money pit. Ironically, their parking fine is in English; godforbid you dont understand you have to pay in 10 days, or else! Funny how they can write things in proper English when it comes to their own gain at the expense of foreigners. They besmirch Denmark as a country. The country sucks because of hostile scammers like Parkzone (Q Park). Who needs it.

We recently had an extremely disappointing and unfair experience with ParkZone. While we were on vacation outside of Denmark, my brother used our car and unknowingly parked it slightly outside the marked lines (literally a few centimeters). Instead of issuing a single fine and notifying us, they chose to pile on four separate fines, one per day (total 3.500DKK), without any opportunity for us to correct the mistake.

Despite our honest explanation and multiple appeals, they showed absolutely zero flexibility, empathy, or understanding of the situation. Their rigid and robotic handling of the case was beyond unacceptable. Had we been given any kind of warning after the first fine, we would have fixed the issue immediately - but they clearly prioritize maximizing profits over fairness.

To make matters worse, we pointed out that bicycles constantly take up several car parking spaces in the parking garage without receiving fines, and they completely ignored this point. It’s clear that their enforcement is selective and inconsistent. Our car barely took away another parking space, while around 30 bikes can take away 4 parking spaces without any issues. The parking spaces in this garage are already extremely tight due to concrete structures, making it nearly impossible for two cars to park next to each other. Yet, instead of addressing this poor design, they choose to hand out fines unfairly. And of course, the parking garage is almost empty at all times and was almost empty when they issued 4 fines to us.

This company is not here to regulate parking fairly - it’s a money-making machine that exploits people instead of offering reasonable solutions. I would strongly advise anyone to avoid parking in their facilities, as they seem more interested in issuing excessive fines than treating customers with any basic decency. Absolutely unacceptable!