Avantpark Danmark Reviews 

The parking company is really good. I recently got a fine for a issue they resolve the issue for me in very quick.

They are really quick in response

Thank you avent park.

Absolutely absent customer service.
I was trying to get through on the hotline to complain - nobody ever picked up the phone, nobody answers emails. There is no way to submit a complaint about the parking garage unless you received a fine.

Reply: what are you talking about? There is no way to submit a complaint unless I got a fine! I did not - I want to highlight how dangerous and disgusting your parking garage is, with people taking drugs, vomitting, drinking and smoking there!

I got a whole day parking fine outside of Hvidovre hospital because i took a wrong turn and without any signage in the street or sign of camera control i ended up in a dead end street where i made a U turn and left. A week after i got a 500 dkk fine because i stayed tor 5 min in edge of the street to figure out where i had to go. I objected the fine, i showed them that I had an hour appointment with cardiologist and they registered my vehicle for 5 min so obviously i parked elsewhere but of course they still claim that I have to pay. It is the biggest scammers i have ever seen and it is unacceptable to do this outside the hospital without proper signage

I parked my car in Rødovre due to an appointment. There was a big sign saying park now and pay later. I payed 404kr for 20 min. 5 mins later I find out that it’s free Parking if I had registered it. Why not write that clearly. I told the customer service that basically I can go back to the clinic and register my number plate since it was within 33 min. But the customer service was not helpfull at all. Stay away from areas controlled by avantpark. Poor patients who leave the doctors clinic and have to pay 400kr for few minutes!!!

Easypark next to hospital said I was ok, I was in panic as my vehicle was too high for the underground parking and I trusted that Avant parking and Easypark technology could work together to identify my location, oh how wrong was I, Avant parking have signs saying 24 hour payment of 400kr only, 12 metres away is safe to park, but Easypark information is wrong according to Avant.
Preying on vulnerable people next to a hospital is inhumane, abhorrent, vulture like responses, to ensure she and Avant got their fine money, she spent more time than any normal person would, replying to my emails to make sure that my urgent hospital visit for emergency minor surgery was as painful as possible, only extending my already stressful situation. Easypark however were amazing, refunded my 89kr and confirmed the Avant situation at Hvidovre hospital was very confusing.
This is a technical problem, even though she repeated the signs are the rules, they should invest in working with parking apis to avoid confusion and maybe write them in small English for non Danes?

They give fines without any mistake done, leave no proof of mistake.

My mistake, entered my numberplate incorrectly into the system, but Avantpark annulled it once I informed them of the error and could share that I was in fact parked in the space legitimately during my hotel stay.

I received a parking fine on the 17th March. Submitted an appeal via that form on the company's website on the 23rd of March and received an automatic email saying my case was on hold. I didn't hear back about my appeal. On the 27th April I received another letter to say I hadn't paid my fine on time so would now also have to pay a reminder fee. Totally not fair - I had been told my case was on hold and I had not received an answer to my appeal, so of course I had not yet paid the fine. I submitted another appeal, and I STILL have not received a response - it is now six weeks since I submitted my original appeal. It seems like the customer service team is impossible to get a hold of - I have tried the online contact form, phone number (which is just an automated message telling you to use their website) and any email addresses I could find. I have submitted a third appeal, but won't be surprised if I receive another letter with a reminder fee before I can get a response from an actual person.

First I was at mad at the company and I even gave a bad review on trustpilot about Avantpark but after I talked to the customer service and explain I was at that spot regarding my work they cancelled my fine thanks👍

During my 7 week visit to Denmark I did not once manage to make the EasyPark app work! I had international roaming on my phone but every time I wanted to activate a park I received an error message saying “Connection lost. Please try again or contact customer support”, customer support must be non existing, because there was no one there to pick up the phone. Your website suggests to un-install and re-install app, which I did with the same result though.
After returning home I received an email from the rental company about a fine that they had paid with their admin fee added (total 1,250 D.kr). Paperwork said there is an option to dispute the fine which I did with screenshot of error message attached.
Your reply: You have no correct registration or payment via EasyPay app (no it was not working). The driver is responsible to register correct payment (app is not working and there is no one to pick up the phone to sort payment out).
Because the fine has been paid you see the case as closed!!
If your reply to this review is like all your other replies “Sorry to hear you are not happy with the service we provide. You always have the option to object”. I know that you don’t give a sh….t.

Absolute thieves. My wife stopped to pick me up. It took 6 minutes. A big P sign on the entrance. She just stopped to pick me up. You robbed us of 875dkk. This is a predatory company that should not be allowed to operate in this manner. Vibekevej, Hillerød.

No-one would like to pay any fees, but when you communicate with friendly and good customer care. it will a good experience.
The connecting with customer care was really nice despite of paying money.
Thank you for everything

Hardeep Singh Saini
Co c/o toor
Stolpevej 5
2605 Brøndby

Dear; Madam/Sir Avantpark

I got two parking penalties in 21. 02. 2024 and 05. 03. 2024 .
I discussed with your colleague a lots by email, but we couldn't find out then later on decided to come in the office which I had been now so please understand my situation . I just moved from Portugal to Denmark and started work as a delivery man.
Of course I should follow the rules and regulations which I do.
In this case the parking rule was very difficult to understand ,because of there are many signs boards they look the same but they there different and also look all is like one parking and there is a restaurant which I pick up food from and always stand with my car . Normally according to the parking law when you can't park but stand is allowing unfortunate I thought the same but there was cam system.
Dear Avantpark please to be understandable my economy situation I just earn 5000 kr per a month and these fines are about 2300 kr. I write you down more details Thank you very much please.

Number plate: DX97749
Sagsnummer: 1220002289162
Sagsnummer: 1220002395612

With best regards
Hardeep Singh Saini

I was in contact with Avantpark after receiving 2 parking tickets because of a mistake when sending in my number plate for registration to the parking lot I was supposed to park.
After several exchanges, i found out my number plate was incorrect(fault of mine) This was handled timely and in a professional manner and i was of course quite relieved as the tickets were a substantial amount.
I ws in contact with Iben N. at customer service who was very professional and prompt during our exchanges. Thank you Iben :-)

Thanks for your reply!!!
I was parked for max 15min to pick up and drip off and you sent me a ticket. Your email states you can't see my car leaving and coming again so you sent me a fine for 790kr. I have an email booking for our reservation at a pub and the receipt to prove it.
I now want the video footage sent to me as I DID NOT park for over 3 hours!!!!!

Zleep hotel billund airport....I drove in to pick up my friend who was staying overnight there, we then drove out for dinner for 3 hours in town and I then dropped him back. They sent me a bill for 790dkk showing me driving in the first time, and then out when I dropped him back 3 hours later. And then say I was parked there for this whole period.
Scammers cheaters and thieves!!!!!