The product we received was faulty but Stefani was straight on it. Plenty of communication, information all in an extremely helpful, efficient, professional but also friendly manner. Jayden finished o... See more
Company replied
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Super helpful and extremely quick delivery - delivered in less than 24 hours from order, unbelievable!! Find it hard to beat their prices too. Couldn’t ask for more, I highly recommend ITS.
Company replied
Great new store in Dagenham with lots of stock and great displays. A must visit if you need any tools and if you’re not sure on a couple of models or which one to choose…chances are they will have the... See more
Company replied
Brilliant spirit level I had some issues with the delivery which was not caused bei ITS. Contacted ITS customer services and the support was top, very friendly and quick response. One of the... See more
Company replied
Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
58K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Best shop by far for all your tools
Best shop by far for all your tools, good prices, fantastic delivery times, brilliant company
19 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good quality tool at a fair price and…
Good quality tool at a fair price and very fast delivery. Will definitely use again.
19 July 2026
Reply from ITS
Thank you David for the 5⭐️ review,
Pleased to hear your order arrived in good time for you and that you’re happy with our competitive prices.
We look forward to seeing you shopping with us again soon 🙂
Sophie
Reply from ITS
Thank you Kevin for the 5 ⭐️ review,
Pleased you were happy with the product purchased, as well as our competitive prices.
We look forward to seeing you shopping with us again soon - Sophie 🙂
Reply from ITS
Thank you Brian for the 5⭐️ review,
Pleased to hear your order arrived in good time for you and We look forward to seeing you shopping with us again soon 🙂
Sophie
Best company to purchase from
ITS is the best company to
Purchase tools and hardware from. I’ve used them for a few years now and they are brilliant.
I wouldn’t use anyone else. Their policy for returns is brilliant, and they helped me massively when I had a broken item close to its warranty date. No problem for ITS. They were magnificent. Cannot fault them whatsoever.
The delivery service is second to none. Prices are on point and customer service is the best.
1 September 2025
Reply from ITS
Hi JP,
Thanks so much for your fantastic feedback and for taking the time to share your experience. We're really pleased to hear you've been happy with our service, returns policy, and delivery. If you ever need anything else, just let us know.
Thanks again for choosing ITS.
Reply from ITS
Hi Poul,
Thank you so much for your 5⭐️ review. I'm pleased to hear your order arrived quickly and that you're happy with the quality and price of your tools.
If there's anything else you need, just let us know.
ITS maintains a comprehensive website
ITS maintains a comprehensive website, offering a spectrum of well known and independent brands with clear information and stock availability. Straightforward checkout system / payment options. Shipped in recyclable packaging. Delivered with care on time with email / text updates. Will purchase from ITS again.
18 July 2026
Reply from ITS
Hi Si,
Thanks so much for your fantastic feedback about our website and your recent order. We're really pleased to hear you found everything clear and straightforward, and that your delivery arrived on time and in good condition.
If you need anything else or have more feedback, just let us know.
ITS In Dagenham
Great new store in Dagenham with lots of stock and great displays. A must visit if you need any tools and if you’re not sure on a couple of models or which one to choose…chances are they will have them on display to look at and decide. I was very impressed with the showroom and all what was on offer, a good clothing section as well. Highly recommend!
18 July 2026
Reply from ITS
Hi Bradley,
Thanks so much for your fantastic feedback about our new Dagenham store. We're really pleased to hear you enjoyed the displays and found everything you needed.
We appreciate your recommendation and look forward to welcoming you back again soon.
Great and knowledgeable service as…
Great and knowledgeable service as always love the Harlow store visit it whenever I can.
18 July 2026
Reply from ITS
Hi Mark,
Thank you so much for your kind words and for being a loyal visitor to our Harlow store. We're delighted to hear you always have a great experience with us and really appreciate you taking the time to share your feedback.
We look forward to welcoming you back again soon.
Fast smooth transaction
Fast smooth transaction, my items were delivered in great time and in good condition. Their after sales service again is very good. I will use ITS again and recommend them.
17 July 2026
Reply from ITS
Hi Deacs,
Thanks so much for your feedback. We're really pleased to hear your order arrived quickly and in great condition, and that you were happy with our after sales service.
We look forward to seeing you shop with us again soon. 🙂
Sophie
As always a quick delivery
As always a quick delivery. Products are competitive and there is always a good choice. My first choice to buy and replace plants and tools.
16 July 2026
Reply from ITS
Good morning Jonathan, thanks for taking the time to leave us a 5* review. I'm delighted to hear you had another great experience shopping with us. We look forward to helping with another order for you soon! 😎️ - Laura
Reply from ITS
Hi L,
Thanks so much for your feedback. We're really pleased you enjoyed the range of tools on display.
We look forward to seeing you again soon.
How helpful and professional ITS are
I contacted the company this afternoon, Sophie Johnson was able to assist me with my request. Sophie was very polite and courteous.
22 July 2026
Unprompted review
Reply from ITS
Hi Kath,
Thank you so much for your lovely feedback about Sophie and your experience with us. We're really pleased to hear you found the service helpful and professional.
If you need anything else, just let us know.
Reply from ITS
Good morning Steven,
Thank you so much for the 5*'s and taking the time to leave us a review! So happy to hear that you were pleased with the price and delivery.
Reply from ITS
Hi Kevin,
Thank you so much for your kind feedback! We're really pleased to hear you're happy with your experience.
If you need anything else, just let us know.
Reply from ITS
Good Afternoon,
Thanks so much for your feedback! We're really pleased to hear you were happy with the service and that your items arrived quickly.
If you need anything else, just let us know.
Excellent service from sales advisor
Excellent service from sales advisor. Prompt delivery, good price.
7 July 2026
Reply from ITS
Thank you for the 5⭐️review,
It's good to hear your order arrived in good time for you, so pleased you are happy with the price and service received.
We look forward to seeing you shopping with us again soon
Sophie 🙂
Thank you very much.
18 July 2026
Reply from ITS
Hi Georgi,
Thank you so much for your kind feedback and for taking the time to let us know. If you have any questions about your order or need anything else, just let us know.
Super helpful and extremely quick…
Super helpful and extremely quick delivery - delivered in less than 24 hours from order, unbelievable!! Find it hard to beat their prices too. Couldn’t ask for more, I highly recommend ITS.
11 July 2026
Reply from ITS
Hi Damon,
Thanks so much for your fantastic feedback! We're really pleased to hear your order arrived so quickly and that you were happy with the price.
If you need anything else, just let us know.
Class
Very helpful customer service after delivery issues refunded as wasn’t delivered when told but came next day
17 July 2026
Reply from ITS
Thank you Adam for the 5⭐️ review,
So pleased to hear you were happy with the service received, and we was able to assist you with delivery. Sorry for any issues caused.
We look forward to seeing you shopping with us again soon
Sophie
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