My first order with UK Planet Tools Ltd. Placed order on a Friday afternoon expecting delivery some time the following week. Circular saw delivered by DPD the following day! Overall, same day proces... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Authorised Dealer for 50+ Leading Brands At UK PLANET TOOLS, we take pride in supplying only genuine, high-quality power tools, accessories, and equipment from the industry's most trusted manufacturers. As an authorised retailer, we ensure that every product meets the highest standards of reliability, durability, and performance—so you can work with confidence. Fast & Reliable Delivery – Including Weekends We understand that time is crucial. That’s why we offer next-day delivery across the UK, helping you keep your projects on schedule. With flexible options, including weekend delivery, you can get your tools exactly when you need them—no unnecessary delays. Click & Collect for Maximum Convenience Need your tools immediately? Our Click & Collect service allows you to pick up your order at a time that suits you, ensuring a smooth and hassle-free experience. Exclusive Offers, Redemptions & Free Gifts We work closely with leading brands to bring you limited-time promotions, redemptions, and free gifts with selected purchases. Our goal is to provide not just the best tools but also the best value for your money. Expert Support You Can Rely On Customer service is at the heart of what we do. Our knowledgeable UK-based team is here to assist before, during, and after your purchase, ensuring you get the right product, the right advice, and the best possible experience. Whether you're a professional tradesperson, contractor, or tackling a large-scale project at home, UK PLANET TOOLS is your trusted supplier. Shop with confidence today!
9 Holdom Avenue, MK1 1QU, Bletchley, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service and delivery would highly recommend
They gave me noisy fan i just bought few days ago look like fan has been used for long time and make some wired noise i need to the iteam
They offered the best price for a Makita strimmer 192 I could find online.
The strimmer was delivered the following day with no hassle by DPD.
Avoid! Send out new tools with incorrect accessories then ignore emails. When you ring to sort it you can't hardly understand the person on the phone then they expect you to jump through hoops to get the correct items you have already paid for. Send them pictures, OF WHAT? N WHY? GIVE ME MY CORRECT ITEMS IV PAID FOR! USELESS.
Poor quality. Not made to last. Overall a complete waste of time and money. I will let BQ know how disappointed I was. If I lived closer I would take it back. . Very much dissatisfied as I will have to get extras to use it.
Their review of Dewalt DCMPH566N-XJ Hedge Trimmer suggested a user could reach 4.5 metres with this kit, which is only 2.15m max length and reach 3.35m, as per the Dewalt specification. This is extremely misleading. Please can you correct it ASAP. I ordered one then had to cancel it.
Quite surprised looking at other reviews wasn’t expecting the best response but everything went smoothly return was simple and easy collection was made and refund was very fast good customer service
I had order 2 levels one came with the packaging burst open sent an email right away in case the other level was missing! Got a ticket thing via email after 2 day I phoned up and they said I’d was held back due to damage and was coming next day another 5 days later I emailed about it no reply had to phone up again and was told it was returned to them , and would be re packed and sent out again so it was it turned up with hardly any wrapping on it and 2 chips on the edge now I have to go through this again there customer service is really poor
Best range of tools and people very helpful .Highly recommended
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.