UK Planet Tools Ltd Reviews 

19,257
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,985 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery, with many orders arriving quickly, often the next day. People consistently find products to be exactly as described and of high quality, often exceeding expectations. Reviewers also highlight the competitive and superb pricing, making purchases great value, and describe the overall service and ordering process as professional, prompt, and easy to use. However, some customers noted issues with packaging, describing it as poor or insufficient, leading to items being loose or marked upon arrival. A few other people felt that products received did not match the description or appeared used when sold as new. Additionally, some reviewers experienced problems with delivery, such as receiving wrong items, missing parts, or unexpected surcharges for certain locations.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Product

Users describe positive interactions with product, often highlighting the excellent prices and quality of the... See more

Price

Reviewers mention positive feedback about price, with many customers finding the prices to be great,... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, prompt, and efficient.... See more

Order

Customers generally report positive experiences with the ordering process, highlighting easy online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with UK Planet Tools Ltd. Placed order on a Friday afternoon expecting delivery some time the following week. Circular saw delivered by DPD the following day! Overall, same day proces... See more

Company replied

Rated 5 out of 5 stars

Super fast transaction Ordered 12:30 Tuesday in my house Wednesday afternoon that's how shopping should be Will be buying my next tools from Uk planet tools Many thanks

Rated 5 out of 5 stars

Excellent service ordered items at 4.45 on Monday afternoon payed extra for next day delivery and was delivered next morning. Can't get much better than that for service

Company replied

Rated 5 out of 5 stars

Bought my new Milwaukee impact wrench recently from this company because it sells great tools and as always it is a easy company to deal with.Price and delivery is a big factor for buying tools.



Company details

  1. Tool Store
  2. Battery Store
  3. Construction Machine Dealer
  4. Plumber

Written by the company

Authorised Dealer for 50+ Leading Brands At UK PLANET TOOLS, we take pride in supplying only genuine, high-quality power tools, accessories, and equipment from the industry's most trusted manufacturers. As an authorised retailer, we ensure that every product meets the highest standards of reliability, durability, and performance—so you can work with confidence. Fast & Reliable Delivery – Including Weekends We understand that time is crucial. That’s why we offer next-day delivery across the UK, helping you keep your projects on schedule. With flexible options, including weekend delivery, you can get your tools exactly when you need them—no unnecessary delays. Click & Collect for Maximum Convenience Need your tools immediately? Our Click & Collect service allows you to pick up your order at a time that suits you, ensuring a smooth and hassle-free experience. Exclusive Offers, Redemptions & Free Gifts We work closely with leading brands to bring you limited-time promotions, redemptions, and free gifts with selected purchases. Our goal is to provide not just the best tools but also the best value for your money. Expert Support You Can Rely On Customer service is at the heart of what we do. Our knowledgeable UK-based team is here to assist before, during, and after your purchase, ensuring you get the right product, the right advice, and the best possible experience. Whether you're a professional tradesperson, contractor, or tackling a large-scale project at home, UK PLANET TOOLS is your trusted supplier. Shop with confidence today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.6

All reviews

(19,257)

3,901 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid

Avoid! Send out new tools with incorrect accessories then ignore emails. When you ring to sort it you can't hardly understand the person on the phone then they expect you to jump through hoops to get the correct items you have already paid for. Send them pictures, OF WHAT? N WHY? GIVE ME MY CORRECT ITEMS IV PAID FOR! USELESS.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality

Poor quality. Not made to last. Overall a complete waste of time and money. I will let BQ know how disappointed I was. If I lived closer I would take it back. . Very much dissatisfied as I will have to get extras to use it.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Online review of Dewalt DCMPH566N-XJ Hedge Trimmer

Their review of Dewalt DCMPH566N-XJ Hedge Trimmer suggested a user could reach 4.5 metres with this kit, which is only 2.15m max length and reach 3.35m, as per the Dewalt specification. This is extremely misleading. Please can you correct it ASAP. I ordered one then had to cancel it.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

I had order 2 levels one came with the…

I had order 2 levels one came with the packaging burst open sent an email right away in case the other level was missing! Got a ticket thing via email after 2 day I phoned up and they said I’d was held back due to damage and was coming next day another 5 days later I emailed about it no reply had to phone up again and was told it was returned to them , and would be re packed and sent out again so it was it turned up with hardly any wrapping on it and 2 chips on the edge now I have to go through this again there customer service is really poor

9 July 2026

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