Hellmann Worldwide Logistics Reviews 

Avoid unless you enjoy paying twice for equipment that never arrives intact.

I ordered a machine and used Hellman's Logistics for importing in November 2025. It is now August 2026 and this is still unresolved.

First, paperwork took nearly four months. As a sole proprietor I list the business owner's name, which was rejected for not using the business name, then, after I resubmitted with the business name, rejected again because it "must be the owner's name." I ended up resending my original form, which was finally approved in March, four months after I started. By then my quote had expired and had to be reissued.

We paid 1100$ in April 10. The machine arrived in June damaged beyond use. Five panes of 1" plexiglass shattered, panes missing entirely, handles missing, the shipping crate missing, the motor on its side and leaking, pressure gauges broken off. We refused delivery, since accepting it would have obligated us to pay for shipping and equipment that arrived as scrap.

Filing a claim was its own ordeal. No response from our sales rep, no answers on the phone. We submitted with photo documentation. Hellman's then invoiced us for $3,100 plus $700 in tariffs, on top of the $1,100 we'd already paid, which was more than the machine's $3,500 cost, to import equipment we never received functional. When I pointed out we'd already paid, I was asked to prove it, as they seem to have no record of said payment. They've also billed us $1,700 for customs storage with no day rate, no duration, and no documentation to support the charge.

Nine months in, we have no working machine, an invoice that exceeds the item's value, and unverified storage fees. Meanwhile, we ordered equipment last month and it's already halfway to us using just UPS with none of these issues thus far. I cannot stress how badly this one shipment was mangled by Hellmann's, and compared to other options, it's clear that Hellman's is simply an incompetent company that should not be handling imports for companies. They cannot perform up to a reasonable standard.

Extremely disappointing and unprofessional service from Hellmann Logistics.

My delivery was left in the ground floor lobby instead of being delivered to my flat, despite clear instructions given to my neighbour who explained this to the courier. The courier then falsely claimed that I had asked for the items to be left there, which is completely untrue.

At the time of delivery, I am recovering from cancer and do not have the physical ability to move heavy parcels myself. This had been communicated in advance to the retailer, who informed the delivery company, making this situation even more unacceptable.

Rather than arranging support the courier simply abandoned the delivery and misrepresented the situation. This caused unnecessary stress and inconvenience.

Trying to contact Hellmann Logistics to make a formal complaint is another frustrating experience. Finding a customer service email or a clear complaints process is unnecessarily difficult and feels deliberately obstructive.

This is not just poor service, it shows a serious lack of professionalism, accountability, and basic customer care.

I would strongly advise others to think twice before using this company.

On July 7th I have been called by a Hellmann employee about the delivery when I was not home, and we agreed that he would leave the items at my door inside the building. When I got home there were no signs of delivery, and on their tracking page they did NOT change status to "delivered", so I assumed there was a problem while entering the building and they decided to deliver it another day. The very next day they updated the status again to "currently being shipped", so I was assured that they did not deliver it, and will try again that day, however nobody came. Again, nothing changed in the next day. However, this morning, on July 10, they updated the order status to "delivered on July 9th", even though there was not even a sign of anybody delivering anything at that date. And the best part is, there are no contact numbers, emails or anything. On their website they try to get away with it by stating "For Roadfreight consignment tracking, please contact your vendor." in the contact page, so they do not want you to ask them anything about your delivery. Also the vendor cannot reach them. Because of that, I tried reaching all possible emails that I have found, and got no response from any of them. I also tried contacting the delivery person who called me but I also got no answer or reply from him. Absolute joke of a company.

On April 6th, I purchased a Fafrees electric bicycle. As of April 28th, they can't even tell me an estimated delivery date or where the bike is. The entire logistics of delivering the bike are truly disorganized. I've contacted them several times via email, asking about shipping, but they never tell me the date I'll expect to receive the bike. I hope for a solution to all this as soon as possible.

UPDATES. I've called the shipping company several times, and they tell me they don't know where the bike is. How is that possible?

This company's delivery service is an absolute disgrace.

MY ORDER NUMBER
1011994463

CODE POSTAL
1577

Actually, I’ve thought it will be bad, because of the reviews, but I’ve used hellmann for a shipping, it actually was fast, and they did very careful with my product.

They destroyed a pallet with solar panels, we labelled the product with warning signs, spacial high visibility triangles and other signs to make sure the pallet is NON-STACKABLE. They smashed our signs, they broke 2 solar panels and they refused to offer the minimum compensation. The UK sales team is useless, they have no knowledge how to handle problems, and they use random contractors with limited competence in logistic.

If I could give a minus star I would - the service is appalling - they have lost the package completely and have accepted as such - they are now making it ridiculously difficult to get my costs back why I do not understand - I paid them to import and deliver the item they didn't therefore a refund should be automatic.
AVOID THIS COMPANY IF YOU WANT YOUR PACKAGE OR COSTS BACK FOR FAILURE TO DELIVER

Non voglio infierire, ma credetemi, è difficile immaginare un servizio peggiore. Non rispondono alle email, e un pacco in giacenza da giorni sembra essere scomparso nel nulla. Evitate assolutamente di affidarvi a loro. È incomprensibile come possano avere ancora clienti, considerando che definirli "inaccettabili" è un eufemismo.

I don't mean to be harsh, but believe me, it's hard to imagine a worse service. They don't respond to emails, and a package that has been in storage for days seems to have vanished into thin air. Avoid relying on them at all costs. It’s baffling how they still have customers, as calling their service "unacceptable" is an understatement.

Been waiting for a parcel for 3 weeks now, absolutely no contact from them or any news on when it would be delivered only time they contacted me was when they wanted money, and then its been another week since then and i've had to call up to ask for an update, and they have told me i have to wait another 2 days, absolute mess, i had a similar issue with another pallet from them last year but that time i was asked to pay extra fees for storage (even though i had had no contact from them about the parcel until i rang them up)

They ‘lost’ a pallet with a value of over £300,000. To this day the best compensation they’ve offered is £4,500. During 15+ years, thousands of movements and more than £500 million of products transported, we’ve never experienced a loss even 5% the size of this one, yet this loss took place within the first 5 or 6 transports we appointed Hellmann for. The staff are lazy and clearly very demotivated.

The company is impossible to contact, I've been waiting 20 days for my item, it's been with them for over 10 now, and the only information I have is 'wrong volume' order status, good riddance.

I don't know which company is worth less, Hellman or Geodis.

my shipment is 7 days in their storage without any info .

A german supplier sent me goods 1 month ago. Hellmann UK claim that they were unable to contact me for customs clearance. Perhaps they have no telephone or email. They eventually sent me a form to fill in which I returned 9 days ago. They told my German supplier yesterday that they are in contact with me, but I have heard nothing more. Today I have no idea where my goods are, I have no tracking number or delivery date.

If I could give zero I would. They overcharged me. They sent my shipment to the wrong town, and I still haven’t received it nearly a month later. I asked to make a complaint and keep getting fobbed off. No one knows how a customer should make a complaint! No one has a clue what’s going on there. I’m still awaiting callbacks. MD please call me, give me some explanation and tell me when my shipment is going to arrive with me. My customers are leaving. It shouldn’t be this difficult. Mr M Skillen Director Wildearth

Over 3 weeks before item left Germany no correspondence only found out by chance item still there , they claimed to have emailed but no evidence .
Clearance costs were more than item , gave details of our clearing account yet still charged to use theirs , then given a credit account and then told immediate payment required .
Over zealous accounts assistant chasing payment before all goods had arrived and not really professional using emojis in a business to business email .
Bank details couldn’t be verified for payment eventually paid by card and then had 2 calls
In the same day to say they needed payment before item could be delivered even though items were in our possession by then .
Delicate parcel left next to a grazing paddock no where near the office and in fact they would have bypassed the office to get there .
Not sure this company is using a fair charging policy not at all impressed compared to other company we use .
I will be asking our suppliers not to use in future .
I hope there is some regulation on all these clearing charges as they are extortionate .

DO NOT USE THIS COMPANY! Promised a delivery today, to a UK address, 19th of August 2021 only to find out that my goods aren't even in the UK! Not one person from Hellmann could be bothered to pick up the phone or send an email to tell me. What a total and utter disgrace!

I worked there,and there is this guy (Supervisor) from Syria, his name is Mohamed, he is very very racist, and some other people from Turkey.

They hate all the black people there, so hard to work in a place like that, feel sorry for the other black people working there, and they are afraid to say anything because they really need that job. am speaking for them too.

This company is a waste of time, nobody seems to know who we should speak to regarding a pallet that has been sitting and waiting for collection in Germany to be delivered to the UK, it has been booked on there tracking site and its been 2 weeks now since we gave them all our details