amazing pricing compared to other server providers, great support and simple and easy to setup settings. i bought a server in 2021 ish and loved it but only now recently when i found a new game, I'm a... See more
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Ned was amazing getting my server completely adjusted after some corruption issues. I thought I would lose almost 2 years of progress and they made sure it all worked perfectly after moving my setup t... See more
I had an issue with my new Valheim server. The server was showing as running, but I couldn't connect to it at all. I contacted GPORTAL support and alu responded very quickly. After a few checks,... See more
Company replied
I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, b... See more
Company details
About g-portal.com
Written by the company
GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.
We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:
✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!
Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.
GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.
Contact info
Welfenstraße 22, 81541, München, Germany
- 069 380766670
- support@g-portal.com
- www.g-portal.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
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Poor for Australia/Oceania hosting, probably ok for US
UPDATED: GPortal are now re-investigating the issue I was having with the server restarting during Australian peak hours (both abnormal restarts and restarting just because of a patch (if there is a patch, server owners should decide if they want to reboot immediately or wait for the scheduled restart). I will update it again pending the outcome.
This is a review on their Oceania/Australia service offering... and to keep it short: it's very poor.
They restart their servers every day at 3:00 GMT+10 which is 8pm Eastern Australia time. That's in the middle of evening peak time. When a more intelligent restart time was suggested via ticket the response was "It cannot be changed".
So much for an Oceania/Australia service.
The server response is also poor. On the Dune Awakening server we rented the game would fairly regularly throw up red or yellow connectivity loss warnings. For a 2 person server? That can only mean their virtual server resources are woefully under-speced.
On a positive note the web interface is decent and the support desk does respond. I guess if you are a US based customer you're getting an entirely different service experience.
4 November 2026
Unprompted review
Never use this service
Never use this service. they give you new server when its laggin all the time.. and if you not online a day or two they move it bag again to save money.. and you can keep writing tickets. and they change language and keep writing the same stupid thing over ..
its awful responsetimes on servers and dc alot..
1 November 2026
Unprompted review
Reply from g-portal.com
Hello,
Thank you for your honest feedback.
We are sorry to hear that you have repeatedly experienced lag, disconnections, and performance issues, and that you are also dissatisfied with our support.
However, we would like to clarify that servers are not intentionally moved to lower-performance hardware to save costs. Hardware migrations may be necessary for various technical or operational reasons.
We sincerely regret that, despite contacting us multiple times, you have not received a satisfactory solution. The repeated responses and language changes you described also do not meet our standards for good customer service.
We would like to investigate your case in detail and understand why the measures taken so far have not resulted in a lasting improvement. **To help us with this, please respond to the contact request we will send you directly through Trustpilot and provide your GPORTAL customer number along with the ticket numbers of your previous support requests. This will allow us to identify your account, review your previous support interactions, and work towards a targeted solution.
Thank you for your cooperation.
Kind regards,
Your GPORTAL Team
Gportal Soulmask
amazing pricing compared to other server providers, great support and simple and easy to setup settings. i bought a server in 2021 ish and loved it but only now recently when i found a new game, I'm am enjoying did i get anew server for the game soulmask and it feel so good to play on a gportal server. 10/10 recommend
28 October 2026
Unprompted review
Reply from g-portal.com
Hello Sean,
Thank you so much for your fantastic review and for choosing us again!
We're delighted to hear that you already had a great experience with GPORTAL back in 2021 and have now decided to return to us for your Soulmask server.
It's especially great to know that you're so satisfied with our pricing, the easy setup process, and our support team.
We wish you lots of fun with Soulmask and your server!
Best regards,
Your GPORTAL Team
great server until...
server worked great until they shut them down for what was supposed to be 12 hours and as of this review has been 85 and counting. I cant find any where that the server are still down. support is also pay for priority.
27 October 2026
Unprompted review
Reply from g-portal.com
Hello Traumatic,
Thank you for taking the time to share your experience with us.
We sincerely apologize that your server has been unavailable for significantly longer than originally announced. We completely understand your frustration, especially when the initially scheduled 12 hours of downtime have now extended to more than 85 hours. We also take your criticism regarding the lack of communication about the current status very seriously.
Regarding our support services, we would like to clarify a misunderstanding: **Our standard technical support is completely free of charge for all customers.** Paid priority support is an optional additional service that allows support requests to be handled with higher priority. However, it is not required to receive technical assistance.
We would also like to emphasize that **paid priority support does not mean that customers without this additional service receive no support or that their requests are deliberately delayed.** All support requests are handled. Priority support only affects the order in which requests are processed and does not guarantee an immediate resolution.
We would appreciate the opportunity to investigate your case further and work with you to find a solution. Please contact our support team and provide your server details so we can look into the matter.
Best regards,
Your GPORTAL Team
Reply from g-portal.com
Hello Tomas,
Thank you very much for your great review!
We’re delighted to hear that you’re so satisfied with our service, fair prices, and ease of use. It’s especially great to know that everything has been running smoothly so far.
We hope you continue to have lots of fun with your server!
Best regards,
Your GPORTAL Team
pretty smooth and easy to setup
26 October 2026
Unprompted review
Reply from g-portal.com
Hello Zaire,
Thank you very much for your positive review!
We're delighted to hear that setting up your server was easy and hassle free and that you're satisfied with our service.
We wish you lots of fun with your server!
Best regards,
Your GPORTAL Team
Very easy to learn and set up a server
Very easy to learn and set up a server. Fair pricing. Interface is functional and easy to navigate.
23 October 2026
Unprompted review
Reply from g-portal.com
Hello Emm,
Thank you very much for your great review!
We're delighted to hear that you're so satisfied with the easy setup of your server, our user-friendly control panel, and the value for money we offer.
Thank you for your trust, and we wish you lots of fun with your server!
Best regards,
Your GPORTAL Team
Over Five Months of Frustration
I have been a GPORTAL customer for a long time and, while the server itself generally performed adequately, my experience with customer support over the last several months has been disappointing.
The biggest issue was not the technical problem itself, but the amount of time it took to get meaningful responses and progress toward a resolution. I often felt that I had to repeatedly follow up, and I did not feel that my concerns were fully addressed. The resolution and compensation offered did not seem proportionate to the inconvenience and time involved.
The Gamecloud interface is generally easy to use, and server setup is straightforward. However, customer support and communication are areas that need significant improvement. Faster response times, better follow-through, and a stronger focus on customer satisfaction would go a long way toward restoring confidence.
Based on my recent experience, I cannot currently recommend GPORTAL, though I hope they take customer feedback seriously and improve their support processes.
22 October 2026
Unprompted review
Reply from g-portal.com
Hello,
Thank you for your long-standing support and for sharing your feedback. We’re sorry that your experience over the past five months has left you frustrated.
Having to repeatedly follow up for meaningful updates is understandably disappointing. We also hear your concern that the resolution and compensation offered did not adequately reflect the time and inconvenience involved.
We’d like to review your case and the communication surrounding it more closely. We’ve requested further information through Trustpilot, so you’ll receive a request for the details we need to identify your account and look into what happened.
Thank you for also highlighting the ease of use of our Gamecloud interface. We take your concerns about support and follow-through seriously and would appreciate the opportunity to work toward restoring your confidence.
Best regards,
Your GPORTAL Team
I use this service for three games…
I use this service for three games already and I’m fully satisfied with my experience
23 October 2026
Unprompted review
Reply from g-portal.com
Hello Artem,
Thank you very much for your great review!
We're delighted to hear that you're already using our servers for three different games and that you're completely satisfied with our services.
Thank you for your trust, and we wish you lots of fun with your servers!
Best regards,
Your GPORTAL Team
Best Server Host out there
22 October 2026
Unprompted review
Reply from g-portal.com
Hello Tim,
Thank you very much for your fantastic review!
We're delighted that you consider us the best server hosting provider. Such praise means a lot to us and motivates us to keep giving our best.
Thank you for your trust, and we wish you lots of fun with your server!
Best regards,
Your GPORTAL Team
Great performance !
22 October 2026
Unprompted review
Reply from g-portal.com
Hello Dominique,
Thank you very much for your great review!
We're delighted to hear that you're so satisfied with your server's performance.
Thank you for your trust, and we wish you lots of fun with your server!
Best regards,
Your GPORTAL Team
I have used G-Portal for nearly a year…
I have used G-Portal for nearly a year now to host a Enshrouded server. It has been a good experience. The server is consistent and I have had no issues with setting things up and making changes to the game as I need.
21 October 2026
Unprompted review
Reply from g-portal.com
Hello Eric,
Thank you very much for your great review and your continued loyalty!
We're delighted to hear that you've been happy with your Enshrouded server for almost a year and that its reliability, easy setup, and straightforward management have met your expectations.
Thank you for your trust! We wish you lots of fun with your server!
Best regards,
Your GPORTAL Team
Great service,Great price
21 October 2026
Unprompted review
Reply from g-portal.com
Hello Corey,
Thank you very much for your great review!
We're delighted to hear that you're so satisfied with both our service and our prices.
Thank you for your trust, and we wish you lots of fun with your server!
Best regards,
Your GPORTAL Team
Very good Quality
21 October 2026
Unprompted review
Reply from g-portal.com
Hello Alex,
Thank you very much for your great review!
We're delighted to hear that you're so satisfied with the quality of our servers and the services we offer.
Thank you for your trust, and we wish you lots of fun with your server!
Best regards,
Your GPORTAL Team
Quick and helpfull support
Quick and helpfull support. I had payment incident in the middle of the weekend night (and I understand people sleep in the night xd :D) but straight next day in early morning Ser Boltyn contacted me and helped me with my problem.
Much appreciated for your help guys! I always comeback and buy servers at your site!
Greetings!
18 October 2026
Unprompted review
Reply from g-portal.com
Hello,
Thank you very much for your great review and your continued loyalty!
We're delighted to hear that Ser Boltyn was able to help you resolve your payment issue so quickly. We'll gladly pass your kind words on to him!
It's wonderful to know that you keep coming back to us. We look forward to welcoming you again in the future!
Best regards,
Your GPORTAL Team
Great experience overall!
Great experience overall!
Setting up my server was quick and straightforward, and everything has been running smoothly. The control panel is easy to use, and performance has been reliable. Customer support was helpful when I had a question and responded in a reasonable time. I'd happily recommend G-Portal to anyone looking for game server hosting.
17 October 2026
Unprompted review
Reply from g-portal.com
Hello Jas,
Thank you very much for your great review and your recommendation!
We're delighted to hear that you're so satisfied with the easy setup, reliable performance, and our support team.
We're glad we could win you over! We wish you lots of fun with your server.
Best regards,
Your GPORTAL Team
I love GPORTAL !
I love Gportal because it is cheap, easy to use and the support is soo kind ! It's the third year together, my little world on Conan Exile can live because of Gportal, a big thank you ! c:
17 October 2026
Unprompted review
Reply from g-portal.com
Hello Juklus,
Thank you so much for your wonderful review and your continued loyalty!
We're delighted that you've been trusting us for three years now and that you're so happy with our prices, ease of use, and friendly support team.
It's especially heartwarming to hear that your little world in Conan Exiles can continue to thrive thanks to us!
We wish you many more unforgettable adventures in your Conan world!
Best regards,
Your GPORTAL Team
At least they refunded me
The only positive thing I have to say about renting an Enshrouded server, is that they agreed to refund my purchase (still waiting for it to transfer).
I couldn't find my own server. My friend saw it. Next day I tried fixing it for two hours. Eventually contacted support. They moved the server to a different setup, meaning new IP. Didn't fix it and apparently that was all they could do.
And yes I tried every single fix you can think of.
16 October 2026
Unprompted review
Reply from g-portal.com
Hello,
We’re sorry you spent so much time trying to find and connect to your Enshrouded server, and that the move to a different setup didn’t resolve the issue. We understand how frustrating this was, especially after you had already tried numerous fixes yourself.
Although your refund was approved, we understand you’re still waiting for it to arrive. We’d like to check its status and review how your support case was handled.
We’ve requested further information through Trustpilot. You’ll receive a request for the details we need to identify your account and look into your case.
Best regards,
Your GPORTAL Team
pricing is getting out of hand
pricing is getting out of hand, best server setup imo. Support not as good as it was years ago.
edit: I am not sure what you are looking for but you can access my account and see the tickets I have created over the years and from there you can see the support going down hill. The last ticket was in regards to pricing quoted on the site compared to what I had to pay. I would credit my account with the dollar amount displayed for the cloud environment and then get an email/message saying the cloud environment did have enough money on it. When I created the ticket, I was basically told the new cost was cheaper than a new server environment and I had to argue to get my account credited. I had this (the cost misrepresented) happen on all cloud instances last year when I renewed them. my account on gportal is associated with my email address on the US servers.
15 October 2026
Unprompted review
Reply from g-portal.com
Hello,
Thank you for your honest feedback. We’re glad you rate our server setup so highly, but we’re sorry that our pricing and your recent support experiences have affected your overall impression.
As a long-time customer, your comparison with previous years matters to us. We’d like to understand where support fell short and hear more about your concerns around pricing.
We’ve requested further information through Trustpilot. You’ll receive a request for the details we need to identify your account and review your experience more closely.
Best regards,
Your GPORTAL Team
Help for this novis come in handy.
As a novis trying to set up a server i asked few things and i got all the info and the extra info to get my info faster working.
Wel done the kids are happy and me as wel.
14 October 2026
Unprompted review
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