Easy user interface, but still all the features you need. Server CPU sometimes having problems, but reason was a giant Modpack for minecraft. Customer Support really good, reactivated the server for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having a lot of issues installing a modded map due to possible ghost files or something. Had a less than stellar talk with the first person, but then they transferred me to Edin K. and I finally felt... See more
Company replied
Unfortunately, there was an issue with the purchase of a server, which resulted in the money being drawn in without obtaining the server. I think it was because the limited offer ran out at the... See more
Company replied
I have one name. Gabriela Gómez. Gabriela is the sole reason I am leaving this review. After what seemed like hours trying to troubleshoot an issue with another tech (I didn't log the time but i... See more
Company details
About Nitrado
Written by the company
What is Nitrado?
Nitrado is a company owned by marbis GmbH. Nitrado was founded in 2001. Today, it is the leading provider in the area of game servers and application hosting. It has a unique system, which administers game servers and hosted applications dynamically and automatically.
What do we offer?
👉 Game Server
👉 Voice Server
👉 Teamspeak 3 Musicbot
👉 Domains
Any remaining questions? Contact our 24/7 Support department here, we are happy to help you.
Nitrado is a company owned by marbis GmbH. Nitrado was founded in 2001. Today, it is the leading provider in the area of game servers and application hosting. It has a unique system, which administers game servers and hosted applications dynamically and automatically.
What do we offer?
👉 Game Server
👉 Voice Server
👉 Teamspeak 3 Musicbot
👉 Domains
Any remaining questions? Contact our 24/7 Support department here, we are happy to help you.
Contact info
Brauerstr. 12a, 76135, Karlsruhe, Germany
- support@nitrado.net
- nitrado.net
3.9
Great
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had trouble and Fin was the biggest…
I had trouble and Fin was the biggest help. Quickest responses and and patience with me. 5/5 thank you
23 July 2026
Unprompted review
good customer service
enrique garcia was a great help and he made sure everything was working before he notified me that the problem was fixed. i appreciate it.
22 July 2026
Unprompted review
support is terrible good luck
21 July 2026
Unprompted review
Reply from Nitrado
Hello Kentin,
We're sorry to hear that you were disappointed with your support experience. This is not the level of service we strive to provide.
We'd like the opportunity to better understand what happened. Please feel free to provide more details through this review, or contact us directly at support@nitrado.net so we can investigate your case and see how we can help.
Best regards,
The Nitrado Team
Monopoly overpriced product for a…
Monopoly overpriced product for a simple community game.
20 July 2026
Unprompted review
Reply from Nitrado
Hello Kaiser,
Thank you for sharing your feedback. We're sorry to hear that you feel our pricing doesn't offer the value you were expecting. We understand that affordability is an important factor, especially for community gaming.
We'd like to better understand your concerns. If you'd like to share more details, please reply through this review or contact us directly at support@nitrado.net. Your feedback helps us continue improving our services.
Best regards,
The Nitrado Team
Terrible customer service and terrible…
Terrible customer service and terrible servers.
19 July 2026
Unprompted review
Reply from Nitrado
Hello Andy,
Thank you for sharing your feedback.
We are sorry to hear that you had a poor experience with both our support and your server. This is not the level of service we want to provide, and we would like to better understand what happened in your case.
Please share your ticket number through Trustpilot’s information request, or contact us again through our support page and mention this review. With more details, our team can review your service, reported issues, and previous support interactions more closely.
We appreciate you bringing this to our attention and would like the opportunity to look into it further.
Kind regards,
The Nitrado Team
Service has gone to hell
Service has gone to hell. Theres better game server companies
19 July 2026
Unprompted review
Reply from Nitrado
Hello Will,
Thank you for taking the time to share your feedback.
We are sorry to hear that your recent experience with our service has been disappointing. This is not the impression we want our customers to have, and we would like the opportunity to better understand what happened in your case.
Please share your ticket number through Trustpilot’s information request, or contact us again through our support page and mention this Trustpilot review. With more details, our team can review your service history, any reported issues, and the support interactions connected to your case.
We appreciate you bringing this to our attention and would like to take a closer look.
Kind regards,
The Nitrado Team
The server is not working correctly…
The server is not working correctly again, I can't make tents, there's only one answer, do it, make it warm, why do I have to do anything, I want to play, not repair, don't forget to take the money rent keep take
17 July 2026
Unprompted review
Reply from Nitrado
Hello Aivis,
Thank you for sharing your feedback.
We are sorry to hear that your server is not working as expected again and that this has affected your ability to simply play and enjoy the service. We understand how frustrating it can be when you feel that you are being asked to troubleshoot instead of receiving a stable experience.
We would like to review your case more closely, including the issue with tents, the previous support interaction, and the current status of your server.
Please contact us through our support page and mention this Trustpilot review, or share your ticket number if you already have one, so our team can take another look at the situation.
Had a bad situation with our ARK
Had a bad situation with our ARK: Survival Evolved server. It's really complicated and we felt like we've exhausted all options. Tried the Nitrado Bot, only made the situation worse I think. With nothing left to do, we waited for a live agent to assist. Got connected to a Edin.K. Let me tell you, what an outstanding citizen. Really. They were a hoot from the start, kept us updated, kept the mood light and assisted us for what felt like HOURS. The issue was quite complicated and even though we'll have to start from scratch, I truly enjoyed the real time feedback. From our side, we'd like to thank Edin for their help and time and effort. It's been an immense pleasure working with them. Top notch service. Thank you Edin - Sincerely from the Band Of Idiots
18 July 2026
Unprompted review
Edin K
Edin K. was absolutely amazing. Solved my server issue within a couple minutes. Fast and friendly. This is why I always rely on Nitrado for my servers.
18 July 2026
Unprompted review
Support was very helpful
16 July 2026
Unprompted review
getting it fixed wasnt easy and took…
getting it fixed wasnt easy and took alot of time but was 100% help and kept me from quitting, thank you all for what you have going
16 July 2026
Unprompted review
Thank you Nitrado
Ali Abadallan was extremely efficient, nice, and helpful. I am very grateful.
16 July 2026
Unprompted review
I honestly cannot speak more highly of…
I honestly cannot speak more highly of Edin K. Their support getting the server back up and running was second to none and all done whilst having a good laugh. As a customer, I couldn't ask for a better representative to speak to. Give them a raise!!
15 July 2026
Unprompted review
Great Support
Unfortunately, there was an issue with the purchase of a server, which resulted in the money being drawn in without obtaining the server.
I think it was because the limited offer ran out at the exact time I accepted the purchase.
I consulted the support on Friday evening and got my money back the next Monday.
1 star for buying without receiving anything
5 stars for the very fast support without any objections
= 3 stars 😁
13 July 2026
Unprompted review
Reply from Nitrado
Hello Marc,
Thank you for taking the time to share your experience! We’re sorry that you encountered an issue during the server purchase process, but we’re glad to hear that our support team was able to resolve it quickly and process your refund without any complications.
We also appreciate your balanced feedback. It helps us identify where we can improve the purchasing experience while continuing to provide the level of support our customers expect.
Thank you again for your review and for giving us the opportunity to make things right.
Best regards,
The Nitrado Team
Reply from Nitrado
Hello Christian,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced lag on your servers and felt that you did not receive the support you needed. We understand how frustrating it can be when a server is not performing properly and your gameplay is affected.
We would like to take a closer look at your case and review what happened with your service and support request.
Please contact us through our support page and mention this Trustpilot review, or share your ticket number if you already have one, so our team can investigate the situation further.
Kind regards,
The Nitrado Team
It worked and was helpdul
12 July 2026
Unprompted review
Edin K | Support review | 11/10
If I ever run into another issue, I will only take help from Edin. Periodt.
Not only did they help fix my issue but they also kept a sense of humour that kept me from losing my shit and breaking my monitor lol not even kidding, I was close :')
Service = 11/10
Customer service = Top tier
Solution = Immaculate
12 July 2026
Unprompted review
Server crashing constantly
Server crashing constantly basically everytiumne i press any Button on the Web Interface! Support is non existent i wqait for 3 hours for a live chat to show up and then my ticket get's closed and dismissed if i dont answer in 5 minutes! Honestly already considered a Scam at this point that i even paid money for this!!! never again
11 July 2026
Unprompted review
Reply from Nitrado
Hello Zero Fanzey,
We are sorry to read about the experience you described.
A server repeatedly crashing and issues happening while using the Web Interface are understandably frustrating, especially when you are also trying to get help and feel the support process is not moving forward.
We would like to take a closer look at what happened here, including the server crashes, the Web Interface behavior, and the way your ticket or live chat interaction was handled. If a ticket was closed before the issue could be properly reviewed, we would also like to check that context.
Please reach out to us again through our support page and mention this Trustpilot review, or share your existing ticket number if you have one, so we can connect this feedback to your case and review it properly.
Kind regards,
The Nitrado Team
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