Futon Company Reviews 

Product : excellent
Quality : excellent
Delivery service : should include assembly

My wife and I purchased a 'Snuggler' Daybed/sofa from the Futon company a couple of years back. We recently decided to purchase an 'official' topper for our Daybed, but had struggled to find one in the right colour online.
We reached out to Futon Company to see if there was any chance of our colour coming back into stock. They responded really quickly, and couldn't have been more helpful; despite the particular colour we wanted being discontinued they searched the warehouse to check if they still had any 'old' stock. Thankfully for us they did, and it was delivered within three days.
My wife and I couldn't be happier with Futon Company; this is the third large item of furniture that we have purchased from them, and again are very very happy.
The daybed itself, is very comfy; we have used in all three modes (sofa, chez long and single bed) and find it to be excellent. It's easy to transition between each of the three set-ups, and does not require any feats of strength to achieve this.
The frame is solid and robust whilst also being aesthetically pleasing. The Futon cushion itself durable and VERY comfortable.
The addition of the topper has pushed the comfort level even further.
I would recommend their furniture to anyone.

Good product good price little damage on the first order a prompt replacement that also had damage on it awaiting the third. Great customer service though from the Sheffield team.

Visited the York Futon shop, lovely staff. Denn was really friendly and helpful.
Sorted out delivery for me. Lovely selection of items. Great prices and great quality. Definitely will buy more. Thanks Denn.

Great product, the glasses were excellent value and arrived quickly too.

Fantastic customer service. There was an error in my order and it was sorted out efficiently and with minimal hassle. The products themselves are good and robust

Delivery was on time and I was kept up to date

Great product and quick delivery.

Easy to order. Delivered on time. Clear assembly and fits perfectly. Would recommend.

Great service and great product for the price!

The product the quality the delivery 🚚 service all three no complaints at all

Straightforward and we were kept informed. Delivery went as planned. Only concern is that our original futon cover faded in 2 years. Hope the same doesn't happen with this one.

The delivery person lied saying I signed for the furniture when I didn't and now it is gone.

It is great … as good as expected thank you

Well made, lovely furniture, long wait time for delivery but worth the wait.

Product, delivery service, quality and the excellent customer service I received of the lady at the Oxford shop when I called.

Charlie in the plymouth store was an absolute gem and made our experience fantastic every time we visited the store!

Wonderful, helpful staff.

Goods are great but were attempted delivery to completely the wrong address because you entered my postcode wrong on initial order. Ok in the end but inconvenient

The store staff were incredibly helpful and understanding throughout the whole process. Buying furniture, and I felt pressure and anxiety about choosing the right option.

I initially ordered a smaller futon, but after doing some additional research, I realised it might not be the best fit. Santiago took the time to show me different mattress options, explain the differences between them, and answer all my questions without any pressure or sales tactics.

As a result, I ended up ordering a larger futon that is much better suited to my space. Looking back, I genuinely think I would have made the wrong choice if Santiago hadn't taken the time to help me understand the options available.

Thank you, Santiago, for your patience, professionalism, and excellent customer service.