funktionelles.de - Smartino GmbH & Co.KG Reviews 

I placed an order on Saturday. The product was clearly marked as available, with a stated delivery time of 3–4 days. Even today, the item is still shown as available on the website.

However, I did not receive any order confirmation or shipping update until Tuesday. On Tuesday, I contacted customer support myself. I only received a reply on Wednesday, informing me that the item is actually not in stock at all, and that they expect to receive it only by the end of the week.

This is completely unacceptable. You should not sell items as available if you do not physically have them in stock.

I ordered this airbag for freeriding specifically to ensure my safety during a planned trip. Because of your incorrect stock information and lack of communication, my trip may now be ruined.

What makes the situation worse is that there was no apology at any point. Instead, I was told to “check delivery times”, as if this were my mistake. That is absurd. The issue is not delivery time — the issue is selling a product you do not have and shifting responsibility to the customer.

Poor communication, misleading availability information, and zero accountability. I do not recommend this store.

Great price, good delivery.

Top products top prices. Thank you

Was sceptical because price was so good but I placed an order from Sweden and got the jacket 4 days later in mint condition.

SUPER HAPPY!

3rd time purchase online. Bought winter clothes for freeride skiing this time at good discounts. Hassle free delivery.

The physical shop is located in the area where I go almost every week but online shopping made me lazy to visit there.

Functionelles sent me a different product than the one I paid for.
According fjallraven customer service the variation sold by the company is an older one.
The company refused the give any information or compensation and finally I also paid twice shipping costs about €25 in total. Received only refund of the paid product and nothing more while i bought a sleeping bag a month earlier. Bad service and misleading website.

Good price, great selection, everything as expected

I wanted to order 3 products.

However, the site gave an error when paying. I wrote an email asking to please send me their IBAN number and I will pay by bank transfer, I also gave my address.
They asked me back, "Which payment method would you like to use?" I wrote that I would pay by bank transfer or if they fix the site then by card on the site. There was no response to this, I tried the site again, but it still gave an error, so I also sent an email about the error message. The response to this was: "this looks like that you order from a country we do not ship to. Where are you at home?"
I can choose my country when ordering, there are more then EU 20 countries. I wrote my address again that was in the very first email. I got the response that "For economic reasons, we do not deliver to your country any more."

I would have ordered almost 300 eur, I would have paid the maximum 20 eur shipping cost.

I don't understand them.
The worst customer service I have ever encountered. (my address was already there in the first email, but in the 4th email they told me that they don't ship here)

I bought from them many many times; good prices and fast delivery, even internationally. The ONE time that I needed to use their customer service, they were fast, friendly and efficient. 100% recommend.

impeccable service, super punctuality, excellent product!

Sent totally different shoes than ordered. I sent them a message that item is not correct and no one replied before making Paypal dispute. I returned the shoes with return label provided and they still refused to refund and demanded me to send proof that they had received the return. Tracking clearly stated that the return had been delivered. Only way to get the refund was to escalete the case through paypal. Several orders before and this is how they treat their customers. Totally unprofessional and I will never order again.

The service is fast; the packaging is slightly damaged, but the item is unaffected, and I've tried it on—I'm super excited about my new ski helmet!

I had been searching for this Patagonia jacket for so long, and I was thrilled to finally find it in my size—and at 20% off! Initially, I was a bit skeptical about ordering from this website since I hadn’t heard of the store before, but I decided to give it a try. Everything went smoothly—the checkout process was seamless, shipping was fast, and I received the jacket in its original packaging within just a few days. Overall, a great experience, and I’m happy to have supported a small business!

I buy a very expensive Fjallraven jacket. After a few months of use, down begins to come out in several places in the lining inside the jacket. Smartino will not accept my complain about this. They just describes it as regular wear

I am very very disappointed that such an expensive jacket is destroyed after a few months of use and that this is simply described as regular wear

I would not recommend anyone to shop here as this company as they do not take responsibility for the products they sell

As Ortovox customer I often order via ecommerce here.
Very good price and i can only suggest this eshop.

Not delivering to france.
This company is still operating in the stone age

I ordered a backpack by Exped
Delivered from Germany to Italy in less than a week
Product was exactly as described in the website
Reliable would order from them again!