Driver showed up on time. I would have rated 5-star if only the driver had given me a confirmation call before showing up at the pick up point. I only received a generic text message and an email.
Company replied
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Elife is a global private transportation company, covering thousands of cities and airports in 150 countries. We offer different vehicle alternatives for individual and group transportation: from sedan to coach bus, with professional drivers and 24/7 customer service.
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533 Airport Blvd, STE 355, 94010, Burlingame, United States

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Daniel is a gentleman. Great service, on time, confirmation before pickup and picture of driver and car was very helpful, very happy with this company.
This is completely unacceptable. The driver did not show up for my scheduled airport transfer, did not respond to my messages, and did not answer my calls. I was literally left standing outside in the middle of the night, waiting for a driver who never came. I had a very early flight, so this was not just an inconvenience, it put me in an extremely stressful and potentially serious situation.
I used your service once before and everything went well, which is why I trusted you and booked again. After this experience, I absolutely will not use your service a second time. I am not willing to take this kind of risk again, especially when I have a flight to catch.
This is a completely unacceptable way to treat a customer
Reply from Elife
Excellent private transfer service in Hong Kong. Our driver took us from HKG to the Dorsett Kai Tak and back to the airport a few days later. He was extremely kind, punctual, professional and helpful on both occasions. We felt very comfortable throughout both journeys. Absolutely deserving of 5 stars!” ⭐⭐⭐⭐⭐
Very safe and comfortable ride from SFB to Cape Canaveral.
Reply from Elife
I was booked via Booking.com. I will never allow a platform like that or willingly book directly with them. If you have a connecting flight they expect you to know 24 hours before that your flight might be delayed (?) even if its the airline’s fault. The customer service was the most appalling I’ve received. The agent named Angeline Zhang should receive training for the disgraceful, insensitive, template type robotic responses. She kept reiterating that they are not responsible (neither was I) but I didn’t ask for them to take responsibility. Simply asked for them to change time with 6+ hours of NOTICE. It’s already stressful dealing with a delay of 12+ hours, and losing vacay time that’s outside of your control, without dealing with someone like that. Thank God for Booking.com or I would’ve probably been stranded. They refunded me and rebooked.
Reply from Elife
Daniel Ochoa was our driver and was great. plenty of communication prior to our pick up including details of car, helpful with the bags and was really great to talk to on our journey to the airport. Would definitely use Elife limo again when we revisit.
Reply from Elife
Driver never even turned up. Contacted the well known Dutch company that rhymes with hooking, only to be told that they couldn't contact the company by phone.
I caught a Grab instead - I suggest you do too.
Reply from Elife
Reply from Elife
The best services,the best drivers, the best cars,the best quality!! Thank you!!!! We felt secures and wonderfull!
Reply from Elife
Fantastic service
Great drive
Very chatty
Felt very safe and welcome
Reply from Elife
Scam app running business in booking.com / hoppa else .They are unprofessional and not legitimate hiring drivers without insurance.covered your trip anything go wrong is the driver/ passenger at risks.i am the driver for them in Orlando Florida.and they won’t allow driver to mention we are from Elife.dont pay extra meet and greet or hold the sign there didn’t pay drivers extra $$ for doing that but will take from passengers if your flight delays or long security line .you will be likely be standing as no show. They don’t pay drivers to wait after 60 minutes flight landed . They don’t know the rules that airport are not allowed to park .they treated drivers very poorly paid $27 saden $30 mvp4 USD and get as much from passengers to porket themselves.drivers pay all tolls expenses Don’t book them . The Chinese scammers from China .there have no legal business license permit to pick up passengers in airports and drivers who accept the rides vs WhatsApp on your own .I don’t recommend anyone Elife limo uber service
Reply from Elife
Like several others who have written 1 star reviews on here and notably in turkey I was given the runaround by this terrible company at the cruise terminal. Of course, even though I took the time to send them my proof to their standard response they refuted everything I said in favour of whatever 3rd party they use in Istanbul , I say 3rd party literally as I thought I had booked with hoppa. Don’t use either hoppa or elife if you don’t want 100% stress. As you will see they’ve just done it again. THEIR REPLY IS JUST THE STANDARD REPLY THEY ROLL OUT UNTIL YOU GET FED UP AND DON’T BOTHER ANYMORE, WELL IT’S WORKED FOR HOPPA AND ELIFE BUT I HOPE PEOPLE READ THIS AND GIVE YOU BOTH A MISS
Reply from Elife
Arrived early. Good communication would strong recommend
Reply from Elife
Nice and friendly driver
Good communication using whatsapp
Reply from Elife
Friendly, on time and helpful with our luggage. Lovely smooth drive.
Driver very polite.
Reply from Elife
Daniel Ochoa was our driver and he gave us an amazing service. He was super friendly and helpful, with lifting bags into the car. The car was nice and clean. He created personal conversations with us that were funny and kind. Would definitely book with Daniel again.
Reply from Elife
Our driver (Daniel Ochoa) was punctual and very friendly, and the car was in perfect condition and very comfortable for the four of us traveling. Everything was perfect
Reply from Elife
I have used this service several times through booking .com. Each time they sent a smaller vehicle than you select on booking.com even though you paid for the larger vehicle. If you complain to the driver they say you will have to wait at the airport and contact the company on whatsapp meaning you miss your ride. Very disappointing and unsafe with a child on an adults lap. Latest booking.com ref 294762127
Reply from Elife
I booked their airport transfer service through booking.com and the car transfer was booked one month before my stay. Whom are you transferring when I am not even staying in the hotel and they put me on no show then and I lost the money. Horrible service and experience when I reached out as they kept swinging me between Elife and Booking.com. Use Uber anyday over these pathetic services. Booking ID: 757640760
Reply from Elife
Erum Saeeda picked up me and my daughters this morning on time. Service was perfect 👌
Reply from Elife
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