The product itself (NFC cards for Google Reviews) works well and is good quality. However, my order arrived incomplete — I paid for 4 packs of 5 units (20 total) but only received 3 packs (15 units).... See more
Company replied
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See what reviewers are saying
Horrible, el paquete fué lanzado por encima del muro. de 3 metros.... y contenía un instrumento de medición de precisión . Ni si quiera llamaron antes por tfno. --- The courier did not call me bef... See more
this company is the best by far that deliver to me, they go out if Thier way to contact me if I've nipped out for a minute and have even left a package in my car when I couldn't get back in time won... See more
Company replied
The delivery men ring the bel, but the owners are old people an take 3 minutes to anwsered the bell, so de delivery man tru away the pack to de backyard. its not propely because they are old people.
Company replied
2.4
Poor
286K reviews
Asks customers to review
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My order not delivered me this happen…
My order not delivered me this happen second time
6 September 2026
Unprompted review
Horrible
Horrible, el paquete fué lanzado por encima del muro. de 3 metros....
y contenía un instrumento de medición de precisión .
Ni si quiera llamaron antes por tfno.
---
The courier did not call me before delivery. Instead, they threw the package over a 3-meter high perimeter wall. This action is completely unacceptable, as the package contains a high-precision measuring instrument
31 August 2026
Unprompted review
Fast and good!
5 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Driver never tried to deliver.
Driver never tried to deliver.
Just marked: Wrong address
20 August 2026
Unprompted review
Reply from ecoscooting.com
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para
ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención a
cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en
el título del mail.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimientoe intentaremos ofrecerle una
mejor solución.
Estimado cliente,
Equipo de Atención al Cliente de Ecoscooting.
SCAM ARTISTS impossible to hold accountable
EDITED, continue read below..
This is already the 4th time Ecoscooting delivery steal my package. They are well known in both Portugal and Spain for their scam. They falsely states they attempted delivery ALL THE TIME, as happend to me previously. This time we reached new peak, they falsified my signature when I haven't received anything. I was at home (i work feom home) and nobody reached out in any way, either via the doorbell or calling or texting, NOTHING. At some point I just received the email confirming the delivery. I'm at the 4th consecutive day of insisting and fighting with their useless fake customers support which supposedly looked into the incident and of course find no wrongdoing, insisting, brace for it, that I even sent an SMS confirming the reception of the package with a "yes" (of course no sms ever left my phone in any moment). I even went personally to every single logistic hub I found the address online here in Lisbon only to discover that 1 was fake and listed on Google maps to avoid being harassed by angey customers, anotherwas already old because thay had to flee since people started to show up there too, and finally the last Which was clearly a Trojan horse, empty warehouse with 2 accomplices idiota working there. AliExpress of course don't give a f** and still uses them as last mile delivery partner, refuse to believe me also because I'm in a position where is impossible to prove anything at their standards. Further more, Ecoscooting refused to forward me any proof of their supposed investigation via email, so I only had chance to speak via phone.
EDIT 1:
Thanks for the fast reply Ecoscooting PR, the number seems very similar to the one I called countless times only to solve nothing. Also, make peace with your scammy nature, don't pretend to to offer help here where people can expose you, while fighting any chance of refund through Paypal. I pressed charges at police station in Lisbon btw, cause it was required to push the complaint on paypal further and you offered PayPal your forged tracking bs records to fight my complaint. You'll have what you deserve sooner or later.
5 August 2026
Unprompted review
Reply from ecoscooting.com
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para
ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención a
cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en
el título del mail.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimientoe intentaremos ofrecerle una
mejor solución.
Estimado cliente,
Equipo de Atención al Cliente de Ecoscooting.
DELIVERED TO THE WRONG ADDRESS
As you know that my order did not arrive. It was delivered in wrong address, then you called my saying you would deliver next day (yesterday) , and nothing yet.
Can you please help? Let me know how to proceed.
CNPRT10500811234009211869
2 September 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please feel free to contact our customer support team:
● Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
I didn't receive the package.
I didn't receive the package.
Sometimes you have the number 20. My house is number 172.
3 September 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
i wasnt in when the driver came ,but i…
i wasnt in when the driver came ,but i left instructions for him ,he was perfect
3 September 2026
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please feel free to contact our customer support team:
● Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
No delivery has been made
There has not been any delivery made to my property at 8.12pm. I have a RING camera so I know that no one has been to my property at this time
3 September 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please include "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
Inconsistent emails, lies, and missing goods.
Once again ECOSCOOT fail to deliver and lie as to the reasons. On this occasion we recieved a message to say that delivery would be delayed because of sickness. When we checked with the tracking order they gave a time and date of attempted delivery saying no one was home. On a previous occasion after 3 weeks and various "tickets" ECOSCOOT suddenly changed the status of the delivery saying it had been taken to a drop off point. After checking it was not there. These packages are going somewhere so we are contemplating reporting these incidents to the police on the basis that the goods are being stolen.
Addition:
Ecoscoot's reply sums up their processes. If they looked they would see we have been in contact throughout.
3 September 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
The transporter guy arrived complaining…
The transporter guy arrived complaining about the address accuracy, left the package and disappeared. Now I'm preparing a mail with photos: both items arrived broken
3 September 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please include "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please feel free to contact our customer support team:
● Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
Not been delivered at door step
Even after pay the delvery charges the parcel is not been delivered at the door. They call n tell you to meet at some place. Ellos no entregar en la casa. Ellos llamarán y dice quedar en sitio cerca de casa.
3 September 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please include "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
I´m really happy
I´m really happy, Everything great!. Thank you very much!
3 September 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please feel free to contact our customer support team:
● Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
Ecoscooting is the worst delivery…
Ecoscooting is the worst delivery company I have ever dealt with. Twice now, they have said that my package was out for delivery, but they never showed up. On day 3, they didn’t deliver at all, and on day 4, the same thing happened. To this day, I still haven’t received my expensive package.
Their customer service is also absolutely useless, making false promises that the package will be delivered the same day. Meanwhile, I have already spent 4 days staying home for nothing, waiting for a delivery that never comes.
If I could give 0 stars, I absolutely would. I honestly don’t understand how this company is still in business.
3 September 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
The delivery was not made to the…
The delivery was not made to the designated pickup point, as had been expressly stipulated in the order
2 September 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please feel free to contact our customer support team:
● Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
All of your couriers are fantastic
All of your couriers are fantastic, very friendly and very efficient.
Well done.
2 September 2026
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please feel free to contact our customer support team:
● Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
ABSOLUTE SHIT – Avoid this company if you can
My experience with Ecoscooting has been an absolute nightmare from beginning to end. The delivery service is ABSOLUTE SHIT, and the customer service is somehow even worse.
They claim that they made several delivery attempts, but this is an absolute lie. I was literally at home waiting for the package. Nobody came. Nobody called. Nobody contacted me. Not even a genuine attempt to deliver the package.
And now, after apparently “several failed delivery attempts”, the package is being returned to the origin and I’m being told to request a refund.
So let me get this straight: I paid for an item, waited for it, stayed at home specifically to receive it, the courier apparently never showed up, and now I’m the one who has to deal with the consequences?
To make matters worse, their customer service is an absolute disaster. You keep getting sent around in circles between bots and supposed agents who give completely useless, contradictory and nonsensical answers. It feels impossible to speak to an actual person capable of solving anything.
I needed this package as a present for next week. Now I have no package, no present, and no proper solution — all because of a delivery service that apparently considers marking something as “delivery failed” easier than actually delivering it.
Absolutely unacceptable. ABSOLUTE SHIT service from start to finish.
If you have any choice regarding the delivery company used for your order, choose literally anyone else.
2 September 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
The delivery men ring the bel
The delivery men ring the bel, but the owners are old people an take 3 minutes to anwsered the bell, so de delivery man tru away the pack to de backyard. its not propely because they are old people.
2 September 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
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