Tim was really helpful in clarifying our doubts. He also made sure that we had all the examples necessary to fully understand what we were choosing :) Overall, we are really satisfied :)
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See what reviewers are saying
We had a great experience with Danske Bank (Furesø) when buying our first house in Denmark. Big thanks to our advisor Joachim - he was helpful, committed and always was doing his best to answer our qu... See more
Company replied
Banks need to look at numbers objectively, we get it. But the ways conversations take place makes up all the differences. My wife and I felt so lucky to have Silas Bolund-Bach as our advisor. As ex... See more
Company replied
During the purchase of my new home, Christian Gleason given me all support and answers! I always got the support I needed and did not have long waiting time. His advice was very helpful and employees... See more
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Company details
About Danske Bank
Written by the company
Danske Bank er en bank for livet. Fra Ponduskontoen til pensionsalderen følges vi ad.
Vi hjælper dig med rådgivning og produkter inden for bank, bolig og realkredit, leasing, pension og forsikring.
Til daglig klarer du det meste med mobilbanken lige ved hånden. Og når du har brug for at snakke med et menneske, sidder vi klar til at rådgive dig om, hvordan du kan udnytte dit finansielle råderum og optimere din økonomi.
Vi hjælper dig med rådgivning og produkter inden for bank, bolig og realkredit, leasing, pension og forsikring.
Til daglig klarer du det meste med mobilbanken lige ved hånden. Og når du har brug for at snakke med et menneske, sidder vi klar til at rådgive dig om, hvordan du kan udnytte dit finansielle råderum og optimere din økonomi.
Produkter og rådgivning
Written by the company
- Som kunde i landets største bank får du livslang adgang til produkter og rådgivning, der passer til din situation og dine behov:
- Lån til bolig, bil og forbrug
- Hjælp til investering og opsparing
- Smarte løsninger til børn og unge
Contact info
Bernstorffsgade 40, 1577, København V, Denmark
- 70 12 34 56
- danskebank@danskebank.dk
- www.danskebank.dk
Bliv kunde på 10 minutter
4.4
Excellent
28K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Investment idea
The person was very patient and well organised for the presentation. Customer oriented attitude and tried to understand the requirement and well explained with examples.
22 July 2026
Reply from Danske Bank
Hi Amita,
Thank you for taking the time to share your feedback and for the stars.
It's great to read that you found the meeting both well organised and helpful. We're pleased that the meeting was tailored to your needs and that the examples provided helped give you a clear understanding of the different options available.
If you have any further questions, please don't hesitate to reach out.
Have a great day.
Best regards,
Frederikke
Great financial advisory and helpful…
Great financial advisory and helpful system with house search!
21 July 2026
Reply from Danske Bank
Hi Karol,
Thank you for your review and the five stars – we really appreciate it.
It's great to read that you had a positive experience with both the financial advice and the support during your house search. Buying a home is a big step, so it's nice to know that the guidance and tools provided were helpful along the way.
Have a great day.
Best regards,
Frederikke
Tim was really helpful in clarifying…
Tim was really helpful in clarifying our doubts. He also made sure that we had all the examples necessary to fully understand what we were choosing :)
Overall, we are really satisfied :)
15 July 2026
Unprompted review
Reply from Danske Bank
Hi Line,
Thank you for taking the time to share your feedback and for the stars.
It's great to read that you had a positive experience. We're pleased that your advisor took the time to answer your questions, provide clear examples, and help you feel confident about your choices.
If there's anything we can help you with, you're always welcome to reach out.
Have a great day.
Best regards,
Frederikke
We had a very good experience with the…
We had a very good experience with the advisor Mergim.
20 July 2026
Reply from Danske Bank
Hi Ahmed,
Thank you for taking the time to leave us a review and for the five stars – we truly appreciate it.
We're delighted to read that you had a very good experience with your advisor. Providing clear guidance and support is important to us, and it's great to know that your advisor made a positive difference. I'll be sure to pass your kind words on to your advisor.
Have a great day.
Best regards,
Frederikke
Reply from Danske Bank
Hej Sandra
Tak for din feedback og de fem stjerner – det sætter vi stor pris på.
Det er dejligt at læse, at du har haft en god oplevelse med vores service. Det betyder meget for os at kunne hjælpe på en måde, der skaber værdi for dig.
Rigtig god dag.
De bedste hilsner
Frederikke
It was a great meeting with good…
It was a great meeting with good insights into the current situation as well as the future situation regarding the economy. It usually depends on the individual advisor, this time I was assigned a competent advisor, so the experience was great.
13 July 2026
Reply from Danske Bank
Hi Giri,
Thank you for your feedback and the five stars – we really appreciate it.
It’s great to read that the meeting gave you valuable insights into both your current and future financial situation. Thank you for highlighting the quality of the advice you received and for taking the time to share your experience.
Have a great day.
Best regards,
Frederikke
Simple and fast
7 July 2026
Reply from Danske Bank
Hi Germán,
Thank you for taking the time to leave a review and five stars – we truly appreciate it.
It's great to read that your experience was simple and fast. Making everyday banking easy and straightforward is something we continuously strive for, so we're pleased that this was your experience.
Have a great day.
Best regards,
Frederikke
Reply from Danske Bank
Hej Oleksil
1000 tak for din anmeldelse, de 5 stjerner og for de mange år som kunde.
Det er skønt at læse, at du er en glad kunde.
Rigtig god dag.
De bedste hilsner fra Sophie
I received very good financial advice…
I received very good financial advice on all my meetings.
3 July 2026
Reply from Danske Bank
Hi Ranjeet,
Thank you very much for your review and the 5 stars - we really appreciate them.
Have a wonderful day.
Kind regards,
Sophie
Intensive and long verifications of all transactions. SLOW
Extremely expensive currency transactions.
Very slow KYC and source of funds verification process. They verify every payment >2k and it can take over a week to get a simple payment through.
Their customer service can be borderline rude and fight against you.
Old legacy bank not for big money customers.
1 April 2026
Unprompted review
Reply from Danske Bank
Hi,
I’m sorry to read about your experience and that our processes and service have not lived up to your expectations.
As a bank, we are required to carry out controls and verifications in certain situations, but we fully understand that the process can feel inconvenient when it affects payments or the overall customer experience.
We cannot comment on specific customer matters here on Trustpilot, but if you would like us to look into your experience further, you are welcome to contact us directly.
Kind regards,
Theresa
I am very satisfied with the bank…
I am very satisfied with the bank advisor every time we need any help that we get quickly both in person and online. 😊😊😊
2 July 2026
Reply from Danske Bank
Hi Navin
Thank you very much for your review, the 5 stars and for sharing your experiences with us - we really appreciate it.
Have a wonderful day and summer.
Kind regards,
Sophie
Exceptional and Professional Customer Service from Alexander Frandsen
I had an excellent meeting with Alexander Frandsen. He was incredibly professional, attentive, and took the time to understand my financial needs thoroughly. He explained everything clearly and made me feel valued as a customer. The entire experience was seamless and highly informative. Thank you, Alexander, for the top-tier service and for representing Danske Bank so brilliantly!
Vh
Lakshmi
1 July 2026
Reply from Danske Bank
Hi Lakshmi,
Thank you very much for you amazing review, the 5 stars and for sharing your experience with us.
I am so glad that Alexander has given you a great experience. I will share your review with him, and I am sure he will appreciate it very much.
Have a wonderful day.
Kind regards,
Sophie
A very nice experience and good…
A very nice experience and good communication!
Best choice for a loan!
1 July 2026
Reply from Danske Bank
Hi Patricia,
Thank you for your review and for the 5 stars - we really appreciate them.
Have a wonderful day.
Kind regards,
Sophie
Fast answers and friendly staf
Fast answers, good explanation specifically for those who arent familiar with Danish systems
27 June 2026
Reply from Danske Bank
Hi Ingrid,
Thank you for your review and the five stars – we truly appreciate it.
It’s great to read that you experienced fast responses, friendly staff, and clear explanations.
Have a great day.
Best regards,
Frederikke
The communication was professional
The communication was professional, transparent, and easy to understand throughout the entire process. I highly recommend Mads and his service to anyone looking for clear and reliable mortgage advice.
26 June 2026
Reply from Danske Bank
Hi Shiva,
Thank you for your review and the rating – we truly appreciate it.
It’s great to know that you experienced professional, transparent and easy-to-understand communication, and that our adviser provided clear and reliable guidance throughout the mortgage process.
If you have any questions or need further assistance, you are always welcome to reach out.
Have a great day.
Best regards,
Frederikke
I had a good experience with Danske…
I had a good experience with Danske Bank.Help me lot by both bank and my advisor.They will explain all details with clarity
Thank you danske bank
22 June 2026
Reply from Danske Bank
Hi,
Thank you for your review and the five stars – we truly appreciate it.
It’s great to read that you had a good experience and felt well supported by both the bank and your advisor. Clear guidance makes a big difference.
Have a great day.
Best regards,
Frederikke
If you are thinking to invest in a…
If you are thinking to invest in a house, this bank will provide you the best possible advises going through you economy and the advisors are friendly and professional.
21 June 2026
Reply from Danske Bank
Hi Sanad,
Thank you for your review and the five stars – we truly appreciate it.
It’s great to read that you had a positive experience and found the advice both professional and helpful when looking into buying a home. Getting the right guidance based on your financial situation is important, so it’s good to know that this worked well for you.
Have a great day.
Best regards,
Frederikke
I bank with Danske in the UK
I bank with Danske in the UK. The stars allotted in Denmark are nearly exactly opposite of the ones given by customers in the UK. Its 71% 5 stars in Denmark and 73% 1 star in the UK. The Danish operation appears to be quite better in Denmark than in the UK. The overall scores in the UK are 2.1 out of 5, compared with 4.4 in Denmark. The Danish operators should take a trip to the UK and have a look see at how things could go so badly abroad and then fix it. I agree with the person who said the service is sliding in the UK and I mentioned it to the bank two years ago. The Danske operation is clearly not exceptional in any way except they will excuse a problem away like bank cards that repeatedly fail at the till after 2 months - I have had 7 so far in my time with them - or a promise of a good will payment that is reneged on by a higher up after staff had said they would honour it. They will write down complaints and then ignore them for 8 weeks and send you to the financial ombudsman. The chap who mentioned about the hiring of muppets had it dead on!
--------------------------------------------------
Just had 4 calls with staff at Danske UK today, 10/07/26, they are useless at this point, and I will probably leave.
Nobody can correct them for their slide in professional customer service that has been coming for two years and now its 'send us a note and we will get back to you.' Even if you are lucky enough to reach them, they do not respond in a professional way with their customers, and claim they are doing something, but you never see a change in their service.
Five issues:
1) Cards that fail
2) New machines at the branch that are not clearly marked
3) Lied about providing 25 pounts that was not contingent on my receiving money in return from Australia
4) Getting upset at customers for the frustration they are causing us. This is often caused by poor training and the amount of calls they have to take in an hour of work (very understandable).
5) Using emails to keep from answering the service issues. I even rang the corporation in London and the phone rang out and no one answered.
Please Danske - Denmark, try and get involved as they are not listening and folding like a serviette.
18 June 2026
Unprompted review
Reply from Danske Bank
Updated answer July 14th:
Dear M Ferguson,
Thank you for taking the time to share your experience with us in Denmark on the Danish site on Trustpilot. Unfortunately, we are not able to assist on cases outside of Denmark.
I have shared your update with the complaint responsible in UK and asked them to investigate the matter.
I hope this all works out and you get the help you are asking for.
I wish you a lovely day.
Kind regards, Theresa
Original answer:
Hi M Ferguson
Thank you for taking the time to share your feedback.
We are sorry to read about your experience in the UK – including repeated issues with your cards.
We are not able to help you, since you have made your review on the Danish Trustpilot site. We will however send your feedback to our colleagues in the UK.
You are always welcome to contact them directly via this link: https://danskebank.co.uk/personal/help/feedback
Wishing you a great day.
Best regards Lene
Kristian Kehlet Engkjær as my bank advisor…
I have had Kristian as my bank advisor for almost three years, and it has been a pleasure working with him throughout that time.
Kristian first helped me finance the purchase of my current apartment, and more recently he has been guiding me through the purchase of my new apartment, which I will take over in mid-July 2026.
I appreciate most about Kristian Kehlet Engkjær is that he is proactive and genuinely interested in understanding my goals. He always takes the time to ask what I want to achieve and then works to find the best possible financial solution for my situation. I have always felt well-informed, supported, and confident in the advice he provides.
18 June 2026
Reply from Danske Bank
Hi Mubtasem,
Thank you very much for your review and the five stars – it is highly appreciated.
It’s great to read that you’ve had such a positive experience together with your advisor over the past few years, both when purchasing your current apartment and now your upcoming one. It makes a real difference when the advice is proactive and tailored to your goals, and I’m glad you’ve felt well supported and confident throughout. I will make sure to pass on your kind feedback to your advisor.
Have a great day.
Best regards,
Frederikke
Extremely disappointing experience with…
Extremely disappointing experience with Danske Bank.
Our Finnish entertainment business has been operating successfully for more than 12 years. We applied for a business account, provided the requested information, and expected a professional and transparent process.
Instead, Danske Bank refused to open an account and failed to provide any clear or meaningful explanation for its decision. It is difficult to understand how a legitimate company with over a decade of operating history can be denied basic banking services without transparent reasoning.
Access to banking services is essential for any business. Refusing an account without a proper explanation creates unnecessary risks for a company’s financial operations, invoicing, cash flow management, and overall stability.
The entire process felt opaque, unprofessional, and dismissive. Rather than supporting businesses, Danske Bank appears to create unnecessary obstacles while providing little transparency regarding its decisions.
Based on this experience, I cannot recommend Danske Bank to business owners who value clear communication, transparency, and reliable banking services.
15 June 2026
Unprompted review
Reply from Danske Bank
Hi Anton,
I’m sorry to read that this is how you see us.
The things you mention – clear communication, transparency and reliability – are very important to us.
If you’re open to it, we would like to try to give you more clarity and answer any questions you might have. I’d therefore recommend reaching out to us directly, as we unfortunately can’t go into specific situations here on Trustpilot.
We’re definitely not looking to create unnecessary barriers, and we're sorry you have experienced that.
Wishing you a good day.
Best regards,
Frederikke
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