AL Sydbank Reviews 

After the merger - surprise surprise - dramatic price increases. I thought mergers were meant to be more efficient and competitive. Not in this case.

Bank box: 700 DKK before, now 1100 DKK -> 57% increase!

Waiting times on the phone: 30-50 minutes these days. Horrible customer service.

Looking for a new bank.

God og grundig information om mine muligheder i forbindelse med overgang til efterløn/pention

The bank claims to be good at spotting security issues with my card—blocking it and sending alerts. But when I told them, "I was there, I did not withdraw that money," they automatically recommended ordering a new card without even consulting me. This is a ridiculous and high-handed decision.

Customers must be consulted before a new card is ordered. We need to understand the risks—especially the delays. Ordering a new card takes about ten days, then additional time for the PIN. During all of that, your account remains blocked, and you can't withdraw money or do anything online.

The bank should listen more to customers, who often understand card security better than the bank staff sitting and monitoring. The decision to order a new card must lie with the customer.

Banks must not be arrogant. When a customer depends on their card for online payments and withdrawals, the bank must reply within the stipulated hours—not days.

Pleasant meeting, clear guidance about pension, testament and info. about loan possibilities.
Kind regards James and Karin

A truly outstanding experience with this bank in Hvide Sande.

From the very beginning, the service has been professional, efficient, and welcoming.

Mathias, our advisor, has been exceptionally helpful throughout. He takes the time to explain every step clearly and thoroughly, making what can often feel like a complex process both straightforward and reassuring.

Opening our account was handled seamlessly, and his continued support with our mortgage process has been equally impressive.

I highly recommend both the bank and Mathias to anyone looking for knowledgeable, attentive, and reliable financial guidance.

We are very happy with Vestjysk Bank since we switched 3 years ago. We have a great advisor, Birgitte, who provides personalized service. She is flexible when arranging meetings and answers our questions patiently. She provides all the calculations we request for our mortgage, helping us compare all the options we have.
We also recommend the bank to our family members, and we are happy with it.

That’s the best bank in Denmark

This is the worst customer service experience in a bank that I have ever had.I had so many bad experiences with them and always the same outcome, not taking responsibility of anything nor helping. They are always willing to say no to requests for help, even the advisors. Everything becomes complicated and takes a long time. To talk with customer service is also a nightmare with long waiting time on the phone. I recommend to stay away from this bank and find another one. Most of them also don't speak english.

This bank is the best in Dk. A lot of help and patience from them.

Hello everyone. Thursday some one from the bank call me with hidden number and told me:Romanien gypsy,if you don't pay now the loan for the car we will take the car!!! Nice way to respect your customers.I had a very bad experience with that person 😡😡😡

One of the best banks in DK. Been a customer for over 20 years now.

Had the misfortune to stop at their Viborg ATM last night to extract some cash. As a visitor I thought it would be good to have some local currency. Immediately after accepting my card the ATM showed, "Temporarily out of service" error on the screen and card never returned, screen went back to normal in 3 min, a lady behind me tried, her card seemed to work better, got access to the ATM at least, but when trying to get cash the bank just printed out recipes and no cash. Called customer service, no one able to help until tomorrow morning. So I called them again this morning. Asked to stop by the branch to see if I can get access to the card or call the branch directly once they open. I'm so happy I did not drive over to them but decided to call again. As I finally got some answer that no one there has access to the ATM. But rather a 3rd party company will come by at one point and the card will be destroyed, as this is the law. The acknowledge that there have been issues with the ATM for the last 3 days. Why then not put up a sign or turn it of until you can fix it rather than have the ATM steal peoples cards? Now I'm stranded without a card for the 6 months as I attend school here in Denmark. Absolutely the most appalling service and lack of understanding I've ever encountered with a bank so far. Staying as far away from them as I can.

I have ordered new account for my daughter and still waiting for reponse from last 2 weeks. Nobody is replying on mail. Applied 3 times and no progress. When appling on website they write that we will contact within 24 hours but from last 3 weeks nobody contacted. Dont recommend this bank anymore.

They really have great service. I was scammed on a website and lost more than 1,000 kroner. I reported it to the bank, and they helped me get the money back. And before the refund even came through, they covered the amount for me first.

no app for business account
no app for business account?so emberesing for them I cant accesss both (private and business) account via mobile bank - that is ridiculous its bad

One of the few times I’ve truly felt personal care from bank staff. The service is exceptional, and I honestly want to stay with this bank forever because of the genuine care and quality support they provide.

reliable and efficient banking and greet customer support

Living in Denmark now for over 6 years, we chose to switch to Vestjysk bank, I wish we had done it sooner! Very happy so far with the services, especially as expats.

I have never experienced such terrible customer service. My car loan application was handled inconsistently, unprofessionally, and with unnecessarily long processing times. Despite having no dependents, a stable income, and substantial savings, my application was rejected for arbitrary reasons that don’t reflect my financial situation.

The staff were unhelpful and provided no clear explanation, leaving me frustrated and wasting my time. I strongly advise anyone considering this bank to think twice. Their processes are inefficient, their communication is poor, and overall, it’s been a completely disappointing experience.

One of the few times in my life when I feel personal care from bank employees. I want to stay here forever because I feel the care and high quality service