borderexpress.com.au Reviews 

Border Express has failed to deliver the same two-box furniture order properly TWICE.

Our entertainment unit was originally due on 5 August 2026 under consignment RVMB05006. Border Express received 2/2 boxes, yet only 1/2 was delivered, and the box that did arrive was heavily damaged.

After a huge ordeal dealing with the failed delivery, the furniture company eventually decided it would be easier to send us an entirely new entertainment unit.

Surely Border Express couldn’t manage to lose half of the replacement as well?

They did.

The replacement was despatched on 18 August and was due on 25 August 2026, consignment RVMB05331. Once again, Border Express collected 2/2 boxes. Once again, only 1/2 arrived.

The tracking is almost comical. One box was scanned at Underwood, Queensland, put on board and delivered to us in Bowen Hills on 24 August. The other somehow ended up being scanned at Melbourne Airport that afternoon.

And strangely enough, the box that keeps disappearing is the 53 kg heavier box.

So across two separate consignments:

• First entertainment unit: 2 boxes collected, 1 delivered, delivered box badly damaged.
• Replacement entertainment unit: 2 boxes collected, 1 delivered, other box apparently sent in the wrong direction.
• Result: weeks after the original 5 August delivery date, we still do not have a complete entertainment unit.

At some point this stops looking like bad luck and starts looking like a serious problem with freight handling, depot processes and basic accountability.

I cannot comment on how Border Express manages or pays its delivery staff, but from a customer’s perspective there appears to be remarkably little care taken with large, heavy freight.

The retailer has had to wear the cost and administrative burden of replacing an entire unit because Border Express could not successfully transport two boxes from WA to the same Brisbane address.

Based on our experience, I would have absolutely no confidence using Border Express for anything valuable, heavy or difficult to replace.

Two separate shipments. Four boxes collected. Two delivered. One damaged. Two incomplete entertainment units.

That is an extraordinary level of failure for a freight company.

Boarder express made a mistake copying my address from the seller. They never respond to emails. Their system is broken . The people when you call are good. Not easy to get a phone number. It’s like a one man business got way to big for the technology to manage. Pity they don’t try to fix what the reviews are saying. If I didn’t manage to phone them and pick up the item myself it wouldn’t have happened.

I would give 0 stars if I could. This company is without a doubt the worst shipping agent I have ever used. Twice they have lost my shipment, I have only used them twice! They are so hard to get ahold of and when you do no one can give you straight answers. Every shipment has been weeks late as they just loose track of it for weeks in a depo. I would never ever use this company again.

Absolute disgrace of a courier company . Paid 100$ express post for some urgent car parts. Took 14 business days to get to my door even though it was in Brisbane within 3 days . Had to call cistomer support on multiple occasions and was lied to saying it was on board with driver even though it hadn't been scanned on . If you want something in a hurry these are not the guys to carry freight for you

Useless Useless and then to top it off a bunch of liars.
They delivered my package a week late to the wrong address. They lied and said that is where the label directed them to go - when I sent picture of label they simply ended the help call - their value of 100% delivery is a complete joke

Pity there is not a zero star option. This company appears to encourage drivers or agents to simply get away with 'disappearing' valuable parcels.

My battery power bank ($1,000) was picked up and delivered to Kingaroy as 1 of 3 parcels. The tracking confirms that. Only 2 parcels where onboarded for delivery to my home address. The tracking confirms that.

It's gone and Border Express - with great pity and sorrow - now advise, after searching a number of their depots, that they 'are unable to provide any further information regarding this consignment.'

The evidence from their tracking system points to one location and, most likely, a couple of drivers and contractors as the likely reason for search failures. Accountability and responsibility - that is simply too hard for this business.

Don't use them.

Absolute joke of a company fail to do even simple requests

Once again, another wasted waiting for quotes to be delivered after being informed online but they were on board for delivery. 5:30 pm have arrived and once again it looks like my are waiting in a warehouse Border Express cannot be reliable to deliver goods on the time even on their tracking service and it appears that would spend more time in warehouse. Is this company transport company or a warehouse company?

Delivery left from NSW and should have arrived to SA within say 5 days allowing for a short week with the public holiday. Its been over 2 weeks and have just found out the goods are in WA ???? please explain. How does this happen

Subject: Formal Complaint – Delivery Delay Request Ignored, Potential Financial Loss
To whom it may concern,
I am writing to express my extreme dissatisfaction with the recent service provided by Border Express, which has not only demonstrated a complete disregard for instructions but has now placed both our customer and our company at financial risk.
I contacted your customer service team in advance to request that a delivery be delayed, as the recipient would not be home. I was assured that the request had been logged and would be actioned. Despite this assurance, the product was delivered anyway. As expected, the customer was not present, and will not be for another two days. This delay leaves the product vulnerable to theft — a situation that could result in direct financial loss to our company.
This is not a minor oversight. This is a clear failure to follow through on a service request that your team acknowledged. It reflects a total lack of responsibility and accountability on Border Express's part. What is the point of reaching out and trying to resolve a problem pre-emptively when your team does nothing to ensure it’s actually resolved?
What’s even more frustrating is that in situations like this, nobody is held accountable. No one is reprimanded. No action is taken. And if this product is stolen, both our customer and our company bear the cost — not Border Express. That’s unacceptable.
We pay for a service. That means we expect you to follow instructions — not do whatever suits your internal processes. If you are incapable of doing so, then your service is simply not fit for purpose.
This situation is absolutely appalling. I expect an explanation, an apology, and immediate steps taken to ensure this does not happen again. If this product is stolen, we will also be seeking compensation in full.

These people are hopeless - they are a courier company that seem to have difficulty delivering parcels. I have been waiting a month for something that should have taken a week tops. They have no interest in helping solve the problem.

Dangerous drivers that need to have training before being allowed on the road.

Hopeless. Parcel lost for a few weeks. Twice to Sydney, then to QLD and then turns up next day. Took 23 days to be delivered 4 hours north up the A1. If I hasn’t rang Border Express every 2nd day, then the supplier Samsonite I probably would have never seen my parcel.

I work for a charity that was awaiting an important package to be delivered. After following up numerous times, being told not to worry - our package never arrived.

Please note, the truck kept failing to deliver 3 days in a row despite being assured the delivery was definitely happening that day. We followed up with multiple people and eventually paid a courier to go to their depot to hand receive the package as per their suggestion.

Our courier arrived and the package was nowhere to be found, despite e-mail and telephone confirmation that it would be waiting for collection.

Do not risk your business reputation or sanity dealing with this disgrace of a company.

What went wrong? Literally everything. Delivery was due on a tuesday, I started enquirying about it's whereabouts on wednesday was told it would be delivered that day, told the same thing on thursday and again on friday only to be told late on friday that the parcel had not and could not be delivered due to construction in the area (I have seen no evidence of construction in the area). Was repeatedly denied access to talk to a manager, was then told the package had been isolated and picked up from the depot, was assured the depot was aware of the package. I asked for a phone number of someone at the depot to confirm this, was denied that. Booked a courier to drive 1.5hrs to depot, only to be told that they had no knowledge of the package or it's whereabouts and that this happens "often".
Still have not recieved package.

This company lost a large parcel in transit under account from GTS. The parcel was sent on the 8th January and had an estimated delivery by January 13th. It was last recorded on the 9th January as in transit. I have subsequently received very poor customer service in handling the complaint with no resolution. I would not recommend this provider.

According to their website delivery should be the 21/01/2025 - Didn't happen. 22/01/2025 order in transit and On board for Delivery - Surprise Surprise - that didn't happen two days in a row.

Untrustworthy.
We were at the delivery address at the time of delivery but did not receive it.
They delivered it to someone else and won't even attempt to fix it.

Beyond terrible. Lost my package in transit well over a month ago and I still have not been given an explanation. Multiple broken promises about being called / emailed back which never happened. DO NOT use this company they should not be operating.

whatever the estimated delivery date is, add at least 2-3 days on to it