Nice cake we had ordered, but it was ordinary pre-defined. We wanted to order customised cake for 60kr/person on our event. On website there is only written about it, but there is no feature to order... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Positives: Lot of options to book food at 'Bilka Mad ud af huset' and very easy to book the order and pick them as well. They were also very helpful when we approach them via phone or email. This ma... See more
Company replied
That was really good experience. I bought bicycle as a gift for my wife. We were surprised about lot of small nice features included together with bicycle. The only concern we have is quality of the b... See more
Company replied
The delivery was on time with 30min pre-notification via SMS and the staff were friendly. Unfortunately the assembly of the bike was not done 100% properly, there were several screws not tightened c... See more
Company replied
Company details
About Bilka
Written by the company
Du ka' finde alt, hvad du behøver til familien, huset og haven i Bilka. Vi har et stort udvalg til lave priser og hver uge nye skarpe tilbud. Bilka Live arrangerer masser af events i hypermarkederne. Besøg din lokale Bilka eller besøg os på Bilka.dk, hvor dine valgmuligheder er endnu flere.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Written by the company
Returner i butik og online
Du kan altid returnere dine køb både i butik og online
Ligegyldigt hvor du køber, kan du altid returnere din vare i vores butikker eller sende den til os.
Contact info
Rosbjergvej 33, 8220, Brabrand, Denmark
- 89303000
- support@bilka.dk
- www.bilka.dk
3.9
Great
64K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kom retur for at returnere en vare
Kom retur for at returnere en vare. Det var en god fornemmelse at føle sig set,hørt og en meget professionel kundebetjening. Tak
13 January 2026
Reply from Bilka
Hej Søs
Tusind tak for din fine anmeldelse.
Hvor er det godt, at vores kollegaer stod klar med lige den hjælp du havde brug for i forbindelse med returnering af en vare!
Vi vil gøre vores bedste for at sikre, at du i fremtiden vil få samme gode oplevelse, når du besøger os.
Rigtig god dag
Med venlig hilsen
Mette
Bilka
nice product
15 January 2026
Reply from Bilka
Hi Ananta
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’re happy to have met your expectations, and we hope to see you again another time.
Kind regards
Mette
Bilka
Affordable and delicious kage
9 January 2026
Unprompted review
Reply from Bilka
Hi Andrea
Thank you for your review.
We’re so glad that you liked the cake.
We look forward to cooking for you again in the future.
Have a nice day
Best regards
Mette
Bilka
Reply from Bilka
Hi Salwa
Thank you for your review.
It’s great to hear that we delivered your order quickly.
We hope you’ll enjoy your new products, and we look forward to welcoming you back to Bilka.dk.
Have a great day.
Kind regards
Mette
Bilka
Ordered New Years buffet
Ordered New Years buffet, tasted way much better than expected. Staff very friendly. Definitely will use again
31 December 2025
Unprompted review
Reply from Bilka
Hi Tom
Thank you so much for your lovely feedback!
We’re delighted to hear that the New Year’s buffet exceeded your expectations and that our staff made a great impression.
We really appreciate you taking the time to share this, and we look forward to welcoming you again next time.
Best regards
Sofie
Bilka
Terrible customer service
Their app for the self scan is not working in Android in Copenhagen. I have tried to contact the customer assistance and they always reply "we are working on" from months. On the 30/12 the que in Fields Bilka was like 30 minutes. That's absurd, just copy the Rema1000 app.
2 January 2026
Unprompted review
Reply from Bilka
Hi Alessandro
Thank you for your review.
The purpose of the app is precisely to make it easier for you as a user to make a purchase, so we are very sorry that this has not been your experience.
Our technical team is working hard to resolve the issues, and we hope the solution will be found soon so that you can use Scan & Go with us.
Have a great day
Best regards
Mette
Bilka
Fantastic service quick and easy, Thank you Bilka great job 👏
Fantastic service quick and easy ! Thank you Bilka 👍
29 December 2025
Reply from Bilka
Hi Robert.
Thank you for your review.
We’re so pleased to hear that you had a great experience with our Click & Collect.
It’s wonderful when everything comes together just right.
We look forward to finding more items for you through Click & Collect.
Best regards
Helin
Bilka
Logistics
I ordered a New Year's gift on December 20th. After placing the order, the delivery date was December 23rd, but I see it's already New Year's, and my order still hasn't arrived. And this is domestic delivery, mind you, not from China. Orders from Germany arrive within five days. But the most interesting thing is that after placing the order, I only received an order confirmation and that's it! Two days later, the funds were debited from my account, and the item still hasn't arrived!!! Super logistics 😊
28 December 2025
Reply from Bilka
Hi
Thank you for your review.
We’re sorry to hear that we were unable to deliver your order as expected. We always provide an expected delivery date, as we must make reservations for any delays during transportation that are out of our hands.
We hope you’ll enjoy your new items despite the delay.
Have a nice day
Kind regards
Mette
Bilka
Super god mad
Nemt at bestille.
Mulighed for kommentar til bestilling.
Super god mad, lige til at putte i ovnen. God kvalitet.
God service
23 December 2025
Unprompted review
Reply from Bilka
Hej Birgitte
Tusind tak for din anmeldelse.
Det er godt at høre, at alt gik som smurt lige fra bestilling til afhentning, så det var nemt at få lækker mad med hjem.
Vi håber, vi må lave mad til jer igen en anden god gang.
Rigtig god dag.
Med venlig hilsen
Sofie
Bilka
Reply from Bilka
Hej Josephine.
Tak for din anmeldelse.
Hvor er det bare skønt at høre, at du har været tilfreds med din oplevelse hos os.
Vi er glade for, at vi kunne leve op til dine forventninger, og vi håber på at se dig igen en anden gang.
Med venlig hilsen
Line
Bilka
Very good experiencia
Very good experiencia. The cake and bread were exquisite
26 October 2025
Unprompted review
Reply from Bilka
Hi Maria.
Thank you for your review.
We’re so glad to hear that you got a five star experience when you ordered food from us.
We hope we can cook even more delicious food for you in the future.
Best regards
Line
Bilka
god mad og leveret via BilkaTogo til…
god mad og leveret via BilkaTogo til tiden.
25 October 2025
Unprompted review
Reply from Bilka
Hej Høgh
Tusind tak for din anmeldelse.
Det er godt at høre, at alt gik som smurt med afhentningen, så det var nemt at få lækker mad med hjem.
Vi håber, vi må lave mad til jer igen en anden god gang.
Rigtig god dag
Med venlig hilsen
Mette
Bilka
Missing Item From Order
I ordered 2 items. I only received one. One boys long sleeve wool undershirt and one sleeveless wool undershirt. I only received the long sleeve undershirt and no information on why i didn't receive the sleeveless undershirt. This is unacceptable!
23 October 2025
Reply from Bilka
Hi Tom,
Thank you for your review.
We are very sorry to hear that you had a bad experience with us.
We can see that we have sent you an email informing you that there was an inventory counting error in our warehouse, which caused one item to go on backorder and therefore will be delivered later.
Unfortunately, it can happen that there is an issue with the stock status, or that another customer manages to get the last item in the meantime, as we pack textile products directly from the shelves in our warehouse in Tilst.
We apologize for the delay and hope that you will be happy with the blouse when it arrives.
Kind regards
Helene
Bilka
Reply from Bilka
Hej Liutauras
Mange tak for din anmeldelse.
Det er dejligt at høre, at vi leverede din ordre hurtigt.
Vi håber, at du bliver glad for varen, og så glæder vi os til at tage imod dig igen på Bilka.dk.
Rigtig god dag.
Med venlig hilsen
Helene
Bilka
Reply from Bilka
Hi Hari
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’re happy to have met your expectations, and we hope to see you again another time.
Kind regards
Helene
Bilka
Good customer service
Good customer service, communication and delivery process was good!😁
8 October 2025
Reply from Bilka
Hi Swaleh.
Thank you so much for your kind words! 😊
We're really happy to hear that you had a good experience with our customer service, communication, and delivery - it means a lot to us!
We hope to see you again soon.
Best regards
Line
Bilka
Reply from Bilka
Hi Mirela
Thank you for your review.
We’re glad to hear that you’ve had a good experience with your purchase from Bilka.dk.
We’ll do our best to ensure that you’ll always have the same positive experience when you shop on our website.
Kind regards
Helene
Bilka
Reply from Bilka
Hi Anchan
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’re happy to have met your expectations, and we hope to see you again another time.
Kind regards
Helene
Bilka
absolutely disgusting
absolutely disgusting, i bought a rotisserie chicken and i found a piece of metal scrub into it, i will be reporting it to the food administration, you tried to kill me.
23 September 2025
Unprompted review
Reply from Bilka
Hi.
Thank you for your review.
We are incredibly sorry to hear about your experience.
We are very interested in taking a closer look at your case, so that we can get to the bottom of the issue. In order to take a look at the issue we require some more information, hence why we have contacted you via Trustpilot.
We hope to hear back from you soon.
Kind regards
Emma
Bilka
I love Bilka
I love Bilka. They are huge, mighty, mighty I say. They are honest and they know what they do. They are punctual and keep their words. When they put something on sale thay do their best to supply you until the last day where they promised to sell that item on sale. not like some shops. when you go there on Monday they say it comes on Thursday. When you go there on Thursday thay say it was sold out on monday. no bilka is not cheap. They are honest. I would give them an Oscar for their qualities
19 September 2025
Unprompted review
Reply from Bilka
Hi Tom
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’ll do our best to ensure that you’ll always have the same positive experience.
Kind regards
Helene
Bilka
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.