3D Prima Reviews 

Bought a 3d printer for a bargain, and had it in my apartment up and running just a couple of days later. I only had an issue with one of the minor supplementary items (a SD/USB adapter) so I got in touch with customer support and the rep (Hani) resolved it immediately.

Overall, exemplary

Great support and fast response time.
Glad to do business with this company.
Special thanks to Robin for the personal approach.

Great and friendly customer service, fast shipping, surprisingly because they are located in Sweden and I am located in the Netherlands.

Edit: Love the Creality k1 i bought!

After choosing 3D-PRIMA to buy my first 3D-printer, I got my printer home. The P1S-printer was supposed to be easy to install, almost plug and play. That wasn't my experience. I had some issues binding my printer. Hani, who became my contact at 3D-prima, came to my help. He showed me real patience, good support and he was very serviceminded. Finally I got my printer to work.

This service is exactly what you want when you run into problems with whatever you buy, so I can definitely recommend 3D-prima if you are to buy a 3D-printer.

I recently purchased a 3D printer from 3D Prima and I couldn’t be more satisfied with the product and service! The printer arrived quickly and was well-packaged. Initially, I encountered a minor issue with the motors being a bit stiff, but after reassembling it, everything worked perfectly. The print quality is excellent, and the printer itself is easy to use and reliable.

The customer service was outstanding – responsive, helpful, and professional.

When requesting a service about a 3D printer, we received good support from Robin, where the timelines are clearly indicated and the problem is solved step by step.

I received very quick support from Hani at 3D Prima when I had an issue with the SD card reader on my Creality Ender v3.

Within a week, I had a replacement motherboard in exchange for the old one. Good work!

I ordered a E3D Revo which was delivered in less than 24 hours!
After installing it i received an error on my Prusa so i reported this to the support.
I received respons within 10 minutes.
After sharing some information the guy's from helpdesk created me a warranty order.

Things can go wrong with hardware, but the service was splendid to resolve the problem.
Well done!

I had issues wth my 3d printer and we went back and forth. They took as much time as needed to find the root cause of my problem, sent the spare part needed in a few days. Hani was outstanding.

The response was very fast. Diagnostic was exact the right place to replace the part, They send me also very fast the replacing part. I am very satisfied. Thank you Hani, you are the best.
Thanks again,
I am happy with you.

Bought a Bambu Lab A1 combo with them, printer had a sensor problem and after I sent them a pictured of the fault, I got a replacement part after 2 days and everything is working fine now.
Great support from Hani.
Will buy future printers here for sure.

Hani has been enormously helpful in getting my issue resolved. I am more than pleased with Hani and Prima's customer service. I highly recommend them and will be back in the future.

Thanks again for all your prompt help. Mike

I had a very positive experience with 3D Prima. I purchased a new K1 Max printer, which was delivered exceptionally quickly, despite the shipment having to travel from Sweden to the Netherlands. Unfortunately, after a few months, a problem with the LiDAR occurred. Upon reporting the issue, I received really excellent support. The contact person was Hani, who handled my case professionally and efficiently.

After verifying the problem, I was informed that replacement parts were being sent. The replacement process was very straightforward – after all, when you get into this hobby, you have to expect that sometimes you’ll need to disassemble the printer, clean it, or replace parts. It’s all part of the passion :)

The printer is now back to working 100% efficiently. I am very satisfied with the customer support and the speed of order fulfillment. I am already preparing to purchase another printer from 3D Prima, mainly because of their excellent customer support and fast deliveries. I highly recommend this company to anyone looking for reliable products and professional service.

Had a lot of issue with my ender 5 h pro printer and 3dprima support went over the top and beyond to help me get it fixed all thanks to them this printer got a new life and prints perfect prints again

My new printer ordered via 3D Prima broke down after a few days. But Hani a 3D printer engineer at 3D Prima helped me to repair the printer. It took a few days, but the printer is working again! Many thanks to Hani!

My Ender 3 v2 neo had a problem with the thermister i the hotend. 3D Prima solved the issue quick by setting me upp with a new hotend (under warranty) and instructions how to swap it.
A special thank to Hani for excellent service!

Had a problem with the fan shutting down from time to time, and it just got worse. Hani at the Swedish support made the diagnostic that it was the extruder cable and sent me a new cable, as well as a link to how to change it. After the change everything works great!

My 3D printing bed was starting to show signs of wear and tear after only a few months of use. I contacted them for a solution and Hani sent back to me where he explained that he will provide a new bed. Very good customer service.

Hani answered very quickly. and fixed my problem within 30 minutes, by sending a new motherboard. because the sd-card reader stopped working on my 3d-printer.

Fast delivery, excellent support when a issue came up.
Lighting fast respons on email.

100/100 stars.