The support at WPMU is outstanding. You can always rely on not only prompt assistance, but also highly effective and quick solutions. It really gives you peace of mind knowing their team is always the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alfredo Loyola helped me fix some text inconsistencies on my website that needed to be standardized. He used Better Search Replace to update everything across all my pages quickly. Checked the l... See more
Company replied
I have been using the very good plugins for a very long time. Now I have also migrated the last websites to wpmudev hosting. The normal plans are certainly enough for small projects. But even the sma... See more
Company replied
Used the wpmudev pro plugins for may some years, its my chosen default option for optimization plugins. Now im currently start using the hosted solution. The support was great, helping all the process... See more
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Company details
About wpmudev.com
Written by the company
The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.
Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.
We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Check this link for more information: https://security.incsub.com/
Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.
We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Check this link for more information: https://security.incsub.com/
Contact info
120 19th St N Ste 201 PMB 88100, 35203-3219, Birmingham, United States
- contact@wpmudev.com
- wpmudev.com
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick and helpful
Very quick and helpful. Thank you Jamil Ashraf. You were very efficient at helping sort our issue and it was resolved.
6 November 2025
Unprompted review
Reply from wpmudev.com
Thank you, Lisa! We’re glad to hear that Jamil was able to efficiently resolve your issue. We’ll be sure to share your kind words with him — he’ll be thrilled to know his support made a difference!
Send site migrated
Send site migrated, right now is over expecting the firsts thoughts. 2 done - 16 to go!
5 November 2025
Unprompted review
Reply from wpmudev.com
Thank you, Tiago! We’re thrilled to hear that your site migration exceeded expectations. Best of luck with the remaining sites — we’re here to support you every step of the way!
⭐ “Exceptional Support — Luis Got My Website Back Online Fast!” ⭐
I’ve been extremely impressed with WPMU DEV’s service and support. Recently, my site went down and their technician (Luis) stepped in, diagnosed the issue and had it back up and running in minutes. He was calm, knowledgeable, explained exactly what went wrong, and made sure everything was stable before ending the chat. It felt like they genuinely cared, not just “here’s a ticket, good luck”.
Beyond that standout incident, I’ve used their platform for plugin/hosting/maintenance work and they consistently deliver on these points:
Outstanding support — Live chat response times are very fast; agents stay engaged and don’t pass the buck.
Comprehensive tool-set — From backups, updates, performance monitoring, security, site management—everything is available in an integrated way.
Strong performance and reliability — With multiple client sites, I’ve found the uptime and service quality very good.
Agency/freelancer friendly — With white-label capabilities, client portals, consolidated dashboards, it works really well for managing multiple WP sites under one roof.
Transparent value — Given the support level and tools bundled in, the cost is justified—especially for someone like me doing site builds, maintenance, and hosting all in one.
I highly recommend WPMU DEV to any web designer, developer or agency managing WordPress sites. They’ve earned my trust and I won’t hesitate to keep using them for future projects.
30 October 2025
Unprompted review
Reply from wpmudev.com
Thank you so much, Verigneus! We’re truly honored by your detailed and thoughtful feedback. It’s wonderful to hear that Luis was able to get your site back up so quickly and that our platform continues to meet your needs across hosting, plugins, and support. We’re especially grateful for your trust in managing multiple client sites with us — that’s exactly the experience we aim to deliver for professionals like you. Your recommendation means a lot to the entire WPMU DEV team!
Excellent Help and Service
Excellent help, prompt service, a team with a wealth of knowledge and experience!
29 October 2025
Unprompted review
Reply from wpmudev.com
Thank you so much, Janette! We’re delighted to know you found our team helpful and knowledgeable. Your kind words mean a lot to us, and we’ll keep working hard to deliver that same prompt and expert support every time you need it.
An absolute recommendation from me!
I have been using the very good plugins for a very long time. Now I have also migrated the last websites to wpmudev hosting. The normal plans are certainly enough for small projects. But even the smallest Plus package (Bronze Plus) really makes a website fly. An absolute recommendation from me!
PLUS: The support is fantastic. Whether live chat or support tickets. A good example of how things should work.
20 October 2025
Unprompted review
Reply from wpmudev.com
Thank you, Michael! We’re so glad to hear that both our hosting and plugins have served you well over the years. It’s wonderful to know you’re seeing great performance with your sites and that our support team continues to deliver the experience you expect. We truly appreciate your recommendation!
WMPU Alfredo to the Rescue
WMPU Alfredo to the Rescue
Amazing results. Needed help connecting WMPU to cloned wordpress account. Alfredo was able to help me troubleshoot the issues and get me to the finish line. Thank you!
18 October 2025
Unprompted review
Reply from wpmudev.com
Thanks so much, Kevin! We're thrilled to hear Alfredo was able to get everything connected and running smoothly. We’ll make sure he sees your kind words — he’ll be so glad to know his help made a difference!
Expert customer support - even on integration with other services
I had some problems running the security scan from the Hub (wpmudev/Defender Pro dashboard) and I have so many Cloudflare settings that it is hard to see which setting is blocking the access. Weirdly enough, when I added the other IP addresses to my custom rule (skip challenge) Cloudflare access logs said "No suspicious activity" and "Not mitigated" but it was still blocked. Sajjad Rahat found out for me that the free Cloudflare plan Bot Fight Mode does not respect custom rules if you're on the free plan. You have to get the Cloudflare premium plan with Super Bot Protection, and then administrator's custom rules are respected. After turning off Bot Fight Mode in Cloudflare, the wpmudev Hub could finally request a scan from my wordpress website server. This gives me some relief, as I can now scan for malware/infections/suspicious site visitors whenever I want again. I have some experience with Cloudflare, but would not have found out if not for Sajjad's help! I'm glad it could be resolved.
16 October 2025
Unprompted review
Reply from wpmudev.com
That’s an incredible review, Nathan — thank you for taking the time to share such a detailed experience! We’re thrilled that Sajjad was able to pinpoint the Cloudflare setting and get your Defender scan running again. It’s great to hear you can now scan freely and keep your site secure. We’ll make sure Sajjad sees your kind words!
Amazing service
WPMU Dev is an amazing company with an amazing service. Every single time I asked for help, they provided it quickly and with no strings attached. I used their Forminator Quizzes plugin, which is very powerful and flexible as it integrates with my own php site seemlessly. The team helped me with some custom scripts and they worked for many years, but now I have to go, since I implemented my own quiz feature.
13 October 2025
Unprompted review
Reply from wpmudev.com
Thank you, Alexander! We truly appreciate your kind words and the time you’ve spent with us over the years. It’s great to hear how well Forminator supported your projects, and we’re glad our team could assist along the way. Wishing you continued success with your custom quiz feature — you’re always welcome back anytime!
Top Notch Support from Alfredo Loyola
I am new to the Smush Pro & Hummingbird Pro Plugins and they are working well so far. Needed a little help on some parts that were not working and Alfredo was able to identify the issue in seconds. He also answered all of my questions with respect and care. I will be purchasing more licenses for all of my websites going forward and looking forward to improving our websites with your products.
8 October 2025
Unprompted review
Reply from wpmudev.com
Thank you so much, Mike! We’re thrilled to hear that your experience with Smush Pro and Hummingbird Pro has been so positive. It’s great that Alfredo was able to quickly identify the issue and provide the support you needed. We truly appreciate your trust and are excited to know you’ll be using our products across your websites — we look forward to helping you keep them performing at their best!
Prompt support and accurate responses!
Prompt support and extremely good response. Highly trust the tech support at WPMUDev! Thank you!
6 October 2025
Unprompted review
Reply from wpmudev.com
Thank you for your fantastic feedback! We’re so glad to hear that you received prompt and reliable support from our team. Your trust in WPMU DEV’s technical support means a great deal to us, and we’re thrilled that our assistance met your expectations. We truly appreciate your confidence and look forward to continuing to support you with the same level of excellence.
Support was very helpful and even when…
Support was very helpful and even when I had to leave and come back, the next support person could see my last chat and we picked up where we left off instead of having to explain everything over again. I got lots of good articles to walk me through things, and they stayed online with me while I tried their suggestions. It was all solved, and I couldn't be happier with the product and service!
5 October 2025
Unprompted review
Reply from wpmudev.com
Thank you, Laurie, for your wonderful feedback! We’re delighted to hear that our support team provided such a smooth and helpful experience, making it easy to pick up right where you left off. It’s great to know that the guidance and resources shared helped you resolve everything successfully. We’re so glad you’re happy with both our product and service, and we truly appreciate your trust and kind words.
Luis S
Luis S. was extremely knowledgeable and helpful, post theme update my website went down and Luis S. was able to get me up and running within a few mins.
Thank you
3 October 2025
Unprompted review
Reply from wpmudev.com
Thank you, Glen, for sharing your experience! We’re so pleased to hear that Luis S. was able to quickly get your website back up and running after the theme update. His expertise and efficiency truly reflect the level of support we aim to provide. We’ll be sure to share your kind words with him. We appreciate your trust and look forward to assisting you again whenever you need us.
the best service in the 20 years I've…
the best service in the 20 years I've been working. Sajjat Rahat is the best!
2 October 2025
Unprompted review
Reply from wpmudev.com
Thank you, Estrela, for your incredible feedback! Hearing that you consider our service the best in your 20 years of experience truly means the world to us. We’re thrilled that Sajjad Rahat made such a strong impression with his excellent support. We’ll be sure to share your kind words with him. Your trust and appreciation inspire us to keep delivering top-quality service every time.
Great customer support
This is specifically about the customer support at wpmu. Natalia displayed phenomenal customer support skills. She was efficient, responsive, thoroughly read and understood my issue, resolved it, and took proactive steps to prevent future issues. I appreciate the support!
30 September 2025
Unprompted review
Reply from wpmudev.com
Thank you for your fantastic feedback! We’re thrilled to hear that Natalia delivered such phenomenal support by not only resolving your issue efficiently but also taking proactive steps to prevent it from happening again. Your recognition of her responsiveness and thoroughness means a lot to us. We’ll be sure to share your kind words with her, and we look forward to continuing to provide you with excellent support in the future.
Reply from wpmudev.com
Thank you for your kind feedback! We’re glad to know you found our team helpful and sympathetic. Providing supportive and understanding assistance is at the heart of what we do, and it’s wonderful to see that reflected in your experience. We appreciate your trust and look forward to helping you again whenever needed.
I had a great experience working with Sajjad Rahat
I had a great experience working with Sajjad Rahat. He helped me set up my Google Console and configure redirection properly. He was very professional, knowledgeable, and efficient throughout the process. Everything was explained clearly, and he made sure the setup worked smoothly. I really appreciate his support and would highly recommend him to anyone looking for reliable technical assistance.
23 September 2025
Unprompted review
Reply from wpmudev.com
Thank you so much, Isaiah, for sharing your wonderful experience! We’re delighted to hear that Sajjad was able to assist you with your Google Console setup and redirection so smoothly. It’s great to know his professionalism and clear explanations made the process easy and efficient for you. We’ll be sure to share your kind words with him. Your recommendation means a lot, and we look forward to supporting you again whenever you need us.
Great Product and support is exceptional
16 September 2025
Unprompted review
Reply from wpmudev.com
Hi Ken,
Thank you so much for the 5-star review! We’re thrilled to hear you’re enjoying the product and that our support team has been exceptional. We’re always here if you need anything.
Fast and perfect support
13 September 2025
Unprompted review
Reply from wpmudev.com
Thank you, Büşra! We’re so glad to hear that you found our support both fast and perfect. Delivering quick and effective help is always our goal, and we truly appreciate your kind feedback.
Best Support & Service Hands Down
The support and service offered by WPMU Dev is unparalleled. Truly a 5-star experience every single time. This time around it was Jasper - not only did he resolve the issue I was happening but he also went way above and beyond to help me resolve a technical issue unrelated to WPMU.
6 September 2025
Unprompted review
Reply from wpmudev.com
Wow, thank you so much for the incredible 5-star feedback!
We’re absolutely thrilled to hear that you’ve consistently had a top-notch experience with our support team. Big kudos to Jasper for not only resolving your issue but also going above and beyond to assist with something outside of WPMU DEV.
We’ll make sure he sees your kind words—it’ll make his day! Thanks again for trusting us—we’re always here whenever you need us.
Shah is super helpful and quick to help
Shah is super helpful and quick to repond with good advise when we need it:)
5 September 2025
Unprompted review
Reply from wpmudev.com
Thank you so much for the glowing 5-star review!
We’re delighted to hear that Shah was able to assist you quickly and provide helpful advice whenever you needed it. Your kind words mean a lot to us, and we’ll be sure to share this with Shah and the team—they’ll be thrilled!
We’re grateful for your trust and look forward to continuing to support you.
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