Wisdom Wellbeing ANZ Reviews 

62
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable during every single interaction. People note that company representatives consistently go above and beyond to answer questions and explain complex processes thoroughly. Consumer feedback reflects the remarkably fast turnaround times and the extremely smooth onboarding process for new businesses. Clients also share wonderful feedback about their sessions, describing the professional counsellors as caring, kind, and deeply attentive. Individuals feel deeply respected and supported in a safe environment that genuinely benefits their overall mental health and wellbeing.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional and efficient... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

User experience

Consumers find user experience to be positive, highlighting smooth and well-organised onboarding as well as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WW went out of their way to touch base on several occasions despite my unavailability. When I finally called, they made the time to speak to me then and there about my organisation's needs. Casey P an... See more

Company replied

Rated 5 out of 5 stars

Our business had been trying to connect with Wisdom Wellbeing for some time, and we were finally put in touch with Ben Blair, who went above and beyond to resolve everything and get us set up. If we’d... See more

Company replied

Rated 5 out of 5 stars

From first contact all the way through, Casey has been helpful. From a salesperson point of view, he has been attentive, followed through and checked up professionally. Good presentation skills and ha... See more

Company replied

Rated 5 out of 5 stars

Explained things succinctly with enough detail so we could understand the process and what is involved in the program. Very graciously still went through whole presentation even though we already ha... See more

Company replied


Company details

  1. Mental Health Service

Written by the company

Wisdom Wellbeing is bringing our award-winning employee assistance program to Australia and New Zealand, giving caring and compassionate support to organisations and their employees. Our EAP is a suite of wellbeing services, offering your employees a way through physical and mental health issues or financial difficulties. Globally, over 80,000 organisations across the public, private and non-profit sectors value our EAP, supporting over 12 million lives. We help you create a happier, healthier workforce, which in turn brings productivity and performance benefits to companies.


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(62)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

I have found Dean from Wisdom Wellbeing to be polite, professional and very efficient. The onboarding process has been very quick and he has been very attentive in responding to emails.

25 August 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you for your kind feedback. We're delighted to hear that Dean made the onboarding process smooth and efficient. We'll be sure to pass on your comments to him!

Rated 5 out of 5 stars

Positive Approach to a Silent Conversation.

WW representative provided a detailed presentation with informative answers for each section as we work thorough the package. WW presented to our team of 20 plus for the overall initial conversation meeting that was received very well, and our team had a positive conversation later especially with our male team members.
Great Result

25 August 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you for your wonderful feedback. We're delighted to hear that the presentation was informative and well received by your team. It's especially encouraging to know the conversation resonated with your male team members and helped foster positive discussions around wellbeing. We look forward to continuing to support your team.

Rated 5 out of 5 stars

Bibha and Dean are amazing!

I've been working with Wisdom Wellbeing as one of their affiliate counsellors for nearly 2 years now, and honestly it's been one of the easiest, most human working relationships I have. The intake team, particularly Bibha and Dean are so quick to communicate and just genuinely lovely to deal with. I've had a steady stream of really well-matched referrals lately and have loved the work and the outcomes with every client. Couldn't recommend them more, both as a service and as people to work alongside.

21 August 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you for your wonderful feedback and for partnering with Wisdom Wellbeing over the past two years. We're delighted to hear that you've had such a positive experience with our team, and we'll be sure to pass your kind words on to Bibha and Dean!

Rated 5 out of 5 stars

I had an excellent onboarding…

I had an excellent onboarding experience with Dean Bennett at Wisdom Wellbeing. He was consistently responsive and professional throughout the process, and made getting started smooth and well-organised. I'd happily recommend him to anyone considering Wisdom Wellbeing.

19 August 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you sharing this with us! We will pass on your feedback to our wonderful Dean.

Rated 5 out of 5 stars

A seamless experience

Andy was patient, informative and respectful of my time, and made the experience seamleas.

17 August 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you for your kind feedback. We're delighted to hear that Andy made the process seamless and was patient, informative, and respectful of your time. We truly appreciate your recommendation and will be sure to pass your comments on to Andy.

Rated 5 out of 5 stars

Will be forever grateful for the help

Will be forever grateful for the help , support , materials Jenny supplied .
Would highly recommend reaching out if you are in need of support

14 August 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you for your kind words and recommendation. We're delighted to hear that Jenny was able to provide the support, guidance, and resources you needed and will pass this feedback on to her.

Rated 5 out of 5 stars

Excellent support and brilliant service …

The intake process was easy and I was made to feel validated, the counsellor was very knowledgeable, kind, insightful, easy to talk to and overall very beneficial

1 July 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

We're delighted to hear that the intake process was smooth and that you felt validated and supported throughout your session. It's wonderful to know your counsellor made such a positive impact, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I felt like I was being listened to and not being judged

I felt like I was being listened to without being judged. It was a safe environment and a caring environment. I look forward to more sessions

3 August 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you for your kind feedback. We're so pleased to hear that you felt listened to, supported, and able to speak openly in a safe environment. We look forward to continuing to support you and wish you all the best in your future sessions.

Rated 5 out of 5 stars

Lukas was very thorough in explaining…

Lukas was very thorough in explaining the benefits of the services available making the process simple for business owners.

28 July 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you for your feedback. We're delighted to hear that Lukas provided a thorough explanation of our services and made the process simple and easy to understand. We appreciate your kind words and will be sure to pass them on to him. 😊

Rated 5 out of 5 stars

The best counselling sessions I have…

The best counselling sessions I have ever had.
Respectful, supportive, felt heard and convenient to do from home. I opted not to use camera for sessions which was totally fine.
I learnt more about myself, my triggers and how to deal with and cope than I have from any other counselling sessions over the years.
Highly highly recommend Wisdom Wellbeing and very grateful I made the call.
Thanks for everythiing!

26 May 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you for taking the time to share your feedback. We are delighted to hear that you had such a positive and meaningful experience and will be sure to pass your kind words on to our counselling team!

Rated 5 out of 5 stars

Amazing experience with fast results…

Amazing experience with fast results measured with psychological testa

22 June 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

We truly appreciate you taking the time to share your experience and look forward to continuing to support your wellbeing journey.

Rated 5 out of 5 stars

Company EAP Through Wisdom

I recently had the pleasure of setting our company up through Wisdom's EAP and health service for our employees. The service, support and assistance we received through Natsumi Nguyen was absolutely phenomenal. She was always available to assist, nothing was too difficult, the costing is very reasonable and suited to our workforce needs, and Wisdom also assisted us in covering a gap when our current EAP provider ceased services without notice. We could not recommend Wisdom enough - thanks Nat!!

23 June 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you so much for your kind words and recommendation. We're delighted to hear that your experience with Wisdom Wellbeing has been such a positive one. We will pass this onto our wonderful consultant Natsumi!

Rated 5 out of 5 stars

Very Helpful

Edwin was fantastic to talk to and delivered his services in a very professional and meticulous manner.

I would highly recommend the service.

13 May 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Hi Nafe, we are so glad to hear this feedback! We will pass your compliments onto Edwin.

Rated 5 out of 5 stars

Great people to work with

Cuba and the team explained everything perfectly and it was easy to understand. Having Wisdom Wellbeing on board we know our staff are in good hands.

20 May 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Hi Louis,
This is wonderful feedback for Cuba and the team - we will be sure to pass on your kind words!
We look forward to providing support to your staff and are eager to provide quality service each step of the way.

Rated 5 out of 5 stars

Open and honest

I felt really supported and my counsellor made it easy to open up. I received strategies and things to proactively work on before our next season.

14 April 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you for leaving this review Diana, we will pass your positive feedback on to our wonderful counselling team

Rated 5 out of 5 stars

I felt respected and listened to.

I felt respected and listened to.
Service offered appropriate advice and considered my past treatments and experience while assisting.

9 April 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you for sharing your feedback! It is wonderful to hear you felt the support was helpful and the counsellor was attentive.

Rated 5 out of 5 stars

From the first phone call till I met…

From the first phone call till I met with my counsellor, every one was so polite and helpful.
My councillor, was great knew how to talk to me and what to talk about and when to ask the right questions, to get most out of me.
I’m so glad you matched me with the right councillor.

Cheers
Brett

23 February 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you for leaving this review Brett, we are delighted to receive this feedback about our team!

Rated 5 out of 5 stars

My counsellor was a blessing

My counsellor was a blessing! He helped me look at things differently and in a more positive way.
He taught me techniques to handle my stress and to allow me to see myself in a positive light.
This Service is amazing and I highly recommend them.

11 March 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

This is wonderful to hear Corrina, thank you for taking the time to leave a review

Rated 5 out of 5 stars

Highly recommend

Highly recommend the service from Wisdom Wellbeing. When I was unable to access the support from management I was able to debrief and receive genuine counsel with life long insights, tools and strategies that will support me in my work and personal life. Thank you to Jackie (Sydney) who I found to be incredibly supportive, professional, knowledgeable and understanding.

3 March 2026
Unprompted review
Wisdom Wellbeing ANZ logo

Reply from Wisdom Wellbeing ANZ

Thank you Kiri! We will be delighted to pass this wonderful feedback onto Jackie.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look