Non-existent customer service and false storage.
I’ve been waiting for a month for a missing item, but it’s available on their website and no response from their customer service.
Outrageous ! To flee.
24 July 2026
Unprompted review
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Company details
Written by the company
Herzlich willkommen bei Pure-Vape.de! Wir sind mehr als nur ein Onlineshop – wir sind dein Headshop-Upgrade und dein vertrauensvoller Partner, wenn es um hochwertiges Zubehör und Tools für den besten Genuss geht. Vergiss verstaubte Läden und komplizierte Bestellungen! Bei uns dreht sich alles um Qualität, Schnelligkeit und deinen perfekten Vibe. Unsere Mission: Qualität trifft Vibe Unsere Mission ist es, dir ausschließlich Produkte anzubieten, die wir selbst nutzen würden. Unser Sortiment ist handverlesen und fokussiert sich auf die besten Hersteller im Bereich: Vaporizer: Von portablen Daily Drivern bis zu High-End-Tischgeräten – wir bieten nur Vapes an, die technologisch überzeugen und wirklich abliefern. Glas & Bongs: Von den neusten, stylischen Pieces bis zu robustem Borosilikatglas – hier zählt die Funktionalität und der cleane Geschmack. Grinder & Zubehör: Nur scharfe, langlebige Grinder und der ganze notwendige Stuff, damit dein Flow nicht ins Stocken gerät.
Contact info
Germany
- pure-vape.de
3.8
Great
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The item arrived on time and in perfect…
The item arrived on time and in perfect condition. Also the price was the best I could find in Germany. Very reliable seller. Fully recommended!
27 March 2026
Reply from Pure-Vape.de
Thank you for the fantastic review!
We are happy to hear that your order arrived on time and that you are satisfied with our pricing. Being recognized as a reliable seller and getting a full recommendation is the best feedback we can receive.
Enjoy your purchase and we look forward to your next visit!
Best regards
Your Pure-Vape Team
Tried to contact pure-vape for a refund…
Tried to contact pure-vape for a refund but they simply did not respond.
2 February 2026
Reply from Pure-Vape.de
Hallo,
vielen Dank für deine Rückmeldung. Zunächst möchten wir uns aufrichtig bei dir entschuldigen!
Deine Nachricht ist leider fälschlicherweise in unserem Spam-Ordner gelandet. Da zudem ein Feiertag dazwischenlag, haben wir sie erst verspätet entdeckt. Das entspricht absolut nicht unserem Anspruch an einen schnellen Kundenservice.
Wir haben dir soeben auf deine E-Mail geantwortet und werden dein Anliegen bezüglich der Rückerstattung sofort priorisiert bearbeiten.
Beste Grüße
Dein Pure-Vape Team
You ask me for my review
You ask me for my review. That's why you get a 1 star. I hate being asked to review stuff. Sure, you could argue that I could just ignore it, but when you spam my email over and over asking for me to write you a review it gets annoying. STOP SPAMMING. I won't be buying anything from you again.
26 January 2026
Reply from Pure-Vape.de
Hallo,
vielen Dank für deine Rückmeldung. Es tut uns leid, dass du dich durch die Einladung zur Bewertung gestört gefühlt hast.
Wir möchten jedoch kurz klarstellen: Diese E-Mails werden automatisiert über das System von Trustpilot versendet, um unseren Kunden die Möglichkeit zu geben, ihre Erfahrungen zu teilen. Es handelt sich dabei nicht um "Spam" von unserer Seite, und jede dieser Mails enthält am Ende einen Link, mit dem man sich mit nur einem Klick dauerhaft von diesen Anfragen abmelden kann.
Wir finden es sehr schade, dass ein ansonsten reibungsloser Kaufprozess – deine Bestellung wurde innerhalb von nur 2 Tagen zugestellt – aufgrund einer systemseitigen Feedback-E-Mail mit nur einem Stern bewertet wird.
Wir hoffen dennoch, dass du mit deinem Produkt zufrieden bist.
Beste Grüße Dein Pure-Vape Team
Reply from Pure-Vape.de
Thank you for the 5-star review!
We are very happy to hear that you were satisfied with our customer contact and that the product arrived exactly as described. Providing clear communication and quality products is our top priority.
Enjoy your purchase and we look forward to seeing you again!
Best regards
Your Pure Vape Team
Reply from Pure-Vape.de
Thank you for the great feedback!
We are happy to hear that everything went well and that you are satisfied with our service. Reliability is very important to us, so we really appreciate your kind words.
See you next time and enjoy your purchase!
Best regards
Your Pure Vape Team
Perfect service
Fast shipping to the Netherlands with track and trace product was sealed and works perfectly.
7 December 2025
Reply from Pure-Vape.de
Thank you so much for your 5-star review on Trustpilot!
We are delighted to hear that our shipping to the Netherlands was fast and that you were able to track your order easily. It is great to know the product arrived properly sealed and is working perfectly for you.
We appreciate your trust and look forward to your next visit!
Best regards
Your Pure Vape Team
Reply from Pure-Vape.de
Thank you so much for the 5-star review on Trustpilot!
We are thrilled to hear that you had such a positive experience with our customer service. Your recommendation means a lot to us and motivates our team to keep providing the best possible support.
We appreciate your trust and look forward to serving you again!
Best regards
Your Pure Vape Team
Excellent support and customer…
Excellent support and customer communication!
Good products and prices as well!
12 December 2025
Unprompted review
Reply from Pure-Vape.de
Thank you so much for the 5-star review on Trustpilot!
We are delighted to hear that you had an excellent experience with our support and communication. It is great to know that you are also happy with our products and prices. We strive to provide a top-tier experience across the board!
Thank you for your trust and see you next time!
Best regards
Your Pure Vape Team
I recommend excellent customer support
Product is amazing customer support is extremely helpful.
I had an issue with a lost package and a replacement was sent quickly customer support was really helpful and transparent everything went well
Thank you for the gummies :)
5 December 2025
Unprompted review
Reply from Pure-Vape.de
Thank you so much for this fantastic 5-star review on Trustpilot!
We are delighted to hear that you find the product amazing and that our customer support team could help you so effectively. Shipping issues like a lost package are always stressful, but we are glad we could resolve it quickly and transparently for you.
And of course, you're very welcome for the gummies! We love adding a little extra something to show our appreciation.
Thank you for your recommendation and your trust in us!
Best regards
Your Pure Vape Team
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