Always welcomed by friendly & efficient staff. Nothing is too much trouble: can order online & have delivered to store. If not suitable, no quibble instant refund set up. An easy & pleasurable shoppin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service and lovely staff who are so keen to help and assist. We visited the Manchester store from London and first time we ever bought a shoe from here. The entire experience was amazing and I... See more
Such a bargain! Found a pair of shoes in my size that were just what I was looking for - and it turned out they had a special promotion that day, with 20% off. Given that the shoes were reduced anyway... See more
As a disabled older lady, shoe shopping is difficult. I visited your Stoke shop at Freeport, where a young lady called Jess, could not do enough to help me. Her customer service was not only excepti... See more
Company details
Written by the company
Founded by Catherine Paver with a £200 bank loan, we’ve been proudly putting comfort and style at the heart of everything we do for over 50 years. What began as a passion for well-fitting, stylish shoes has grown into a trusted family business with over 130 stores across the UK and a thriving online community. At Pavers, we design footwear that helps you look and feel your best, wherever your feet take you. From timeless classics to everyday essentials, each pair is made with clever built-in comfort features like memory foam insoles, arch support, cushioned soles, and flexible materials. With wide fittings and an extensive range of sizes available, there’s something for every foot, every day. We’re also proud to be a certified carbon-neutral company. We’re committed to reducing our environmental impact and giving back through the Pavers Foundation, which has donated over £2 million to charities and community projects close to our hearts. We live and breathe Feel Great Footwear - shoes that bring together comfort, style, and thoughtful design, so every step feels just right.
PAVERS - Your Perfect Style
Written by the company
- We’re Carbon Neutral!
- Championing sustainability has always been at the heart of everything that we do, and we’re committed to leading the way in changing the future of retail for the better. In 2021, Pavers became the first major shoe retailer in the UK to become Carbon Neutral. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.
Making it EASY for You
Save 30% or More off RRP | 45 Day Money Back Guarantee | FREE UK Delivery Over £70 | Contactless Home Delivery | Express Delivery Available
Contact info
United Kingdom
- 0844 844 0809
- helpdesk@pavers.co.uk
- pavers.co.uk
4.7
Excellent
332K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful staff and very pleased…
Really helpful staff and very pleased with new bag and pumps
27 August 2026
1st class no problems all good
4 September 2026
The staff at the outlet were very good
The staff at the outlet were very good. Nothing is too much bother for them. They looked right through their stock to find exactly what l was looking for. I had initially bought on line but the shoes weren't comfortable when they arrived. I was able to return them at the outlet and find a suitable pair
28 August 2026
Very pleasant and knowledgeable lady…
Very pleasant and knowledgeable lady serving. Felt my purchase was valuable to her and the shop.
4 September 2026
I visited Pavers with a brown pair of…
I visited Pavers with a brown pair of shoes in mind. Adele was very pleasant and helpful.
4 September 2026
The assistant was so helpful and even…
The assistant was so helpful and even upsold me a pair of insoles to go inside the shoes.
He was very pleasant and wanted to help me find the right shoe
4 September 2026
Attentive and helpful member of staff
Attentive and helpful member of staff. Not "trying" to sell but provided good and effective customer service. Thank you.
1 September 2026
The staff were very good at there job…
The staff were very good at there job even though the shop was very busy at the time I was there.
28 August 2026
Very pleasant staff
3 September 2026
Excellent service in the shop
Excellent service in the shop, good choice in what I wanted, and reasonable price
4 September 2026
Helpful staff and efficient refund
The shoes weren't quite the style I was expecting. A staff member helped me to find alternatives. They refunded me the other shoes.
4 September 2026
Great Staff
Friendly staff that went out of their way to help. Good selection of shoes.
3 September 2026
The staff are always friendly and…
The staff are always friendly and helpful, always enjoy looking around.
4 September 2026
I am always happy to go to pavers staff…
I am always happy to go to pavers staff have good manners in speech .tell u is .good to have water proof cover.etc.
3 September 2026
Very pleasant attitude shown by the…
Very pleasant attitude shown by the sales assistant. Would go there again.
4 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.