While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Huidverzorging die jou de gezonde en stralende huid geeft voor dat zelfverzekerde gevoel. ✔ 100% geur- en kleurstofvrij ✔ Niet op dieren getest ✔ Gratis verzending vanaf € 25 ✔ Niet tevreden = geld terug, binnen 60 dagen. Ook als het product gebruikt is.
Grote Koppel 7, 3813 AA, Amersfoort, Netherlands
3.7
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Paula's Choice Nederland
Thank you so much for your kind words! 💚 We're so happy to hear you've had such a great experience with our products. Your support means a lot to us, and we hope you'll continue enjoying Loveli for many years to come.
Kind regards,
Team Paula’s Choice Netherlands
You buy an item and they deliver it 2 times to a wrong address in another part of the city. Unbelievable how stupid they are
Reply from Paula's Choice Nederland
We’re very sorry for the inconvenience you experienced. The initial delivery issue was caused by the carrier, and we understand how frustrating that must have been.
We rely on postal and delivery services, and unfortunately this situation was beyond our control.
To resolve this, we arranged a replacement shipment. Unfortunately, during the second delivery attempt, the parcel could not be delivered to your home address and was therefore redirected to a pickup point.
We sincerely apologize for the inconvenience and hope that future deliveries will go much more smoothly. Thank you for your patience and understanding.
Kind regards,
Team Paula’s Choice Nederland
This is the first time I have ordered from Paula’s choice but I am delighted with the products and really happy that they arrived exactly when they advertised them to arrive at.
Reply from Paula's Choice Nederland
Thank you so much for your lovely feedback! We’re delighted to hear that your first experience with Paula’s Choice was a positive one and that your order arrived right on time. We hope you continue to enjoy your products! 💙
Met vriendelijke groet,
Team Paula’s Choice Nederland
Disappointed with the service. When purchasing the paymant would not get through so I tried multiple times. In the end I received 5 orders instead of 1. I want to return the other 4 or at least 3, I can't keep them all obviously and they won't send me the lables. These products are pricy so imagine what amount of money they keep blocked. They ask me to wait for days for their wearhouse to send me a lable. I will complain further online and to Paula's Choice US.
Reply from Paula's Choice Nederland
Dear E,
Thank you for taking the time to share your experience with us. Sorry to hear that you experienced it this way.
It is not possible for us to create return labels ourselves. We have to request this from our department store. We have also discussed this with each other. Within 3 days we had received the return labels and mailed them to you.
Of course I understand that you wanted to receive these as soon as possible and I apologise that this took three days. Hopefully we can make these faster in the future, and help our customers faster as well!
Best regards, Selina - Paula's Choice Customer Care Team
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
