Die Post Reviews 

Efficiency and punctuality, always.

Terrible customer service. I had requested the package to be left on the stairs it was left outside the door in a busy street during a snow day………
I complained and was told that my request had been registered after the parcel had been processed so it was normal (except that they should not have abandoned the parcel outside…..)
They also had to retrieve Sodastream bottles which were at the base of the stairs as for the delivery. The answer is that they have to be put in the mailbox 🙄 (which is obviously too small) or in the package box which has to be next to the mail box…… Except that we have an old house and the package box is not next to the mail box. The answer is you have to change the mail box. So in essence: bad service with packages abandoned in the street and a customer service which is incapable of solving the problems and is there to explain that the Post is always right. You should be ashamed Swiss Post!

The swiss post service is amazing and perfect. Delivery on time, staff friendly and all perfect.

Top service as usual, thank you!

I find that the Post Service is amazing. My packages are always delivered in tact and on time, the delivery persons are always very polite. Thank you 😊

Swiss post- always provides the highest level of service!

Always having good service. Thanks

Post always delivered in good time and packages are 99% in great condition. Being able to track parcels is useful. We lost our village post office last year but we can have packages picked up from our house which is useful. Overall I’m a very satisfied customer.

They do a great job in general!

I like the live updates and the possibility to redirect packages. Takes a bit of planning on my side when I receive packages, but I don’t mind as long as they do their part — and they do it properly!

I’m always grateful when they speak to me in English, as I’m not very good in German.

they always deliver on time, return processes are also extremely simple - free pick up for returns also awesome. overall i love the swiss post

Contacted Swiss Post 3 times on their telephone line advising them not deposit my parcel as I am holiday for a week and I did not want the parcel to just be lying around in the building. I was assured on all 3 occasions the parcel would not be deposited, I even triggered a request on the online portal not to deposit. Received an alert via email that the parcel had been delivered to my address. Highly disappointed.

This is what happens when a company loose their focus on the core business and starts to sell all kinds of nitty gritty stuff, insurance money transfer and just things which are not core to them. The swiss post used to be the best in the world, long time ago.

Online system is so slow and don't work. For example. The change of Adress. This proccess make me loss plenty of time. At the end I made it by normal post mail service.
For 2 weeks I did not receive any mail due to this problem. The online system would have shown it as requested but in the end the data was never changed.

Post has been one of the most efficient companies I've ever worked with. Congratulations! I wish all companies performed as excellently as you do. Keep up the great work!

Awful service, package sat at customs for over 3 weeks and they removed 90% of my order and charged me 88 franks as food from the uk is apparently not allowed even though Switzerland has a free trade deal with the uk. I have lost a total of 400CHF.

Incredible Climate Criminals!

Keeps on staffing my mailbox with paper garbage, despite “no advertisement and anonymous mails”. I have to trash 1-2KG of these per month. Only that Post can earn some cents from it. Imagine how much water, paper and electricity are wasted on it. Also all the CO2 it generates!

I have complained numerous times, including on social media. Their employees feel entitled and empowered. Sometimes they even dare to post ignorant and rude responses, including threats, back to me (that they will ban me). They love to refer back to consumer protection, saying that it’s allowed by them. No responsibility , as if we live at a place with endless resources. Can you imagine??

Really THE Worst.

I took it on form now on to write an Email to Konsumentenschutz and other organizations about the cause, may be one day they hear and finally act on this.
So backwards.

Don't rely on Swiss post! For five years Swiss post have failed to deliver "vaulable mail" such as invoices, tax returns and official documents. They are very good at deliver commercial papers with our name on it... We have been speaking to cust care at Swiss post but the don't seem to understand what they are there for. If it is a system problem or a person in the process that destroys the Swiss post reputation I don't know.

I had to create a Pick-Post number in order to get my parcels myself at the post office (because they got stolen or what I fear, never actually delivered)… with letters and such things works better, although they mess up every now and again: like they did today!

Worst post. Guarantees next day delivery if I pay 10$ on top and don’t get my package after a whole week. Rubbish.

Lost parcel valued 800 Fr.
RD247960244CH
No compensation.
Post asks for my understanding. 😂😂

Bunch of incompetents and/or thieves.