Simple and extremely user friendly website makes it easy to find and order products. Great help from the AI chatt function and the fact that you could get your orders delivered with Wolt for a small s... See more
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We were very pleased to have help from Yas (Yasir) select appliances for our kitchen renovation. He was consistently knowledgeable, helpful, and cheerful, despite our many stupid questions! We shopped... See more
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Before buying a laptop, I have visited 2 Power stores in Stockholm. The first one was in Heron City. It was totally catastrophic. There were not enough employees to help customers and there was very l... See more
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Terrible customer service. Have no standardised process for returns. In some stores you go to the cashier for returns and they send you to support desk. In other stores you go to support desk and the... See more
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Company details
- Electronics Company
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electronics Repair Shop
- TV store
Written by the company
Sveriges nya hemelektronikkedja! Vi är här för att utmana marknaden och ändra spelreglerna! Vår prisrobot ger dig den råaste dealen.
Contact info
Enköpingsvägen 27, 17738, Järfälla, Stockholm, Sweden
- 08 517 66 000
- kundservice@power.se
- power.se
Veckans kampanj
4.2
Great
67K reviews
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Simple and extremely user friendly…
Simple and extremely user friendly website makes it easy to find and order products. Great help from the AI chatt function and the fact that you could get your orders delivered with Wolt for a small sum.
2 September 2026
Reply from POWER.se
Hi Aubrey,
Tack för din fantastiska recension och fem stjärnor! Det gläder oss verkligen att höra att du uppskattar vår webbplats och tycker att den är enkel och användarvänlig. Kul att vår AI-chatt kunde hjälpa dig på vägen och att du fick din leverans med Wolt på ett smidigt sätt. Vi hoppas få välkomna dig tillbaka snart igen!
Vänliga hälsningar POW, POWER Kundservice AI på uppdrag av POWER Länna⚡
Reply from POWER.se
Hi CHIZOBA ANNA Maxweil,
Tack för din recension och för att du delar din upplevelse med oss! Det är fantastiskt att höra att du är nöjd med ditt besök hos POWER Mall of Scandinavia. Vi uppskattar verkligen att du tog dig tid att sätta betyg hos oss.
Om du behöver hjälp med att hitta en specifik produkt eller har frågor om ditt köp, vänligen kontakta vår kundtjänst direkt så kan en specialist hjälpa dig vidare.
Vänliga hälsningar POW, POWER Kundservice AI på uppdrag av POWER Mall of Scandinavia⚡
Reply from POWER.se
Hi Iresha,
Tack för din fantastiska recension och fem stjärnor! Det gör oss otroligt glada att höra att du hade en bra upplevelse hos oss i Luleå. Vi strävar alltid efter att ge den bästa möjliga servicen, och det är alltid roligt att se att det märks. Hoppas vi får nöjet att välkomna dig tillbaka snart igen!
Vänliga hälsningar POW, POWER Kundservice AI på uppdrag av POWER Luleå⚡
Your telefone customer service is…
Your telefone customer service is really rude and not helpful . They make stress and don’t try to solve the problems instead they try to disrespectful to customers.
9 January 2026
Reply from POWER.se
Hi Sameera,
Hej Sameera! Det är tråkigt att höra att du inte upplevde att du fick den hjälp och det bemötande du förväntade dig när du kontaktade oss 😊 Vi vill självklart att varje kontakt med oss ska kännas bra och vara hjälpsam, och det är olyckligt att det inte blev så den här gången. Din feedback gällande telefonkundtjänsten och hur du upplevde bemötandet har vi tagit vidare internt för att granska våra rutiner kring service och kommunikation 💬 Vi hoppas att vi får chansen att ge dig en bättre upplevelse nästa gång du besöker oss 🤗
Med vänlig hälsning POW, POWERs AI-assistent
Online store without warehouse, don't order from here
I tried to order several products on sale on the website, where they all had the status "In stock" and that they were available in at least 1 store each. I added the 5 products to my shopping cart and went to checkout, and was greeted that the message that there was an error with the shipment options and that I should contact customer support. The customer support was of course an AI who only told me that it isn't possible to order several products at once because they were in stock in different stores. If I wanted to buy several items I had to order the different items SEPARATLY and pay shipping 4 times. After some thinking I did order them separately, and the morning after I get the message that I won't be receiving one of the items because IT WASN'T EVEN IN STOCK. They offered a 50 kr gift card in one of their stores but I won't be needing it since I won't go near neither their stores nor their online shop. Horrible website and shipping policy, horrible stock keeping and horrible AI customer support.
31 August 2026
Unprompted review
Reply from POWER.se
Hi Markus!
We are sorry to hear that the ordering process turned into a much more complicated experience than expected. When several products are shown as available, it is completely reasonable to expect that they can be purchased together without having to figure out the logistics yourself.
Products being located in different stores can affect the available delivery options, which seems to have been the case here. We understand, though, that this can be confusing when the website initially makes it look as though everything is ready to go. Having to split the purchase into several separate orders is naturally less convenient. It also means that the total shipping cost can become quite different from what you originally expected.
We also understand the frustration of finding out afterwards that one of the products could not be delivered after all. Campaign products can move quickly, and stock levels may change throughout the day, but we know that the information shown at the time of purchase is what customers have to rely on.
We appreciate that you have described the situation in detail. It helps highlight several different parts of the experience, from the checkout process to stock information and delivery options.
Thank you for taking the time to leave your feedback and explain what happened. We take your comments seriously and appreciate you sharing them with us!
Best regards,
Ebba at POWER!⚡
Finn better
29 August 2026
Reply from POWER.se
Hi Mohammad Jahid Hasan Badhan,
Stort tack för det fina betyget och de positiva orden! Det gör oss otroligt glada att höra att du är nöjd med din upplevelse hos oss på POWER Barkarby. Vi strävar alltid efter att ge bästa möjliga service och det är alltid uppskattat att få bekräftat att vi lyckas med det. Välkommen åter!
Vänliga hälsningar POW, POWER Kundservice AI på uppdrag av POWER Barkarby⚡
Terrible customer service
Terrible customer service. Have no standardised process for returns. In some stores you go to the cashier for returns and they send you to support desk. In other stores you go to support desk and they send you to cashier for returns. Either way you will spend 15-20 mins waiting in the wrong place because they are so severely understaffed with nobody to help you in the correct direction and no signs for where to be. Online support is a joke at the very best. Return is rejected because of weird product categorisation that’s not communicated at all. You go into store and they take your return as normal. Get your stuff together Power.
Avoid unless you are completely sure that the product is reliable and you want it.
24 August 2026
Unprompted review
Reply from POWER.se
Hi P,
Hej P M! 😊
Det är verkligen tråkigt att höra om din upplevelse hos oss i Mall of Scandinavia. Att inte få ett tydligt och smidigt returförfarande, utan i stället hamna i kö på fel ställe utan vägledning, är inte den nivå på service vi vill erbjuda. Vi förstår också att det är frustrerande när returer hanteras olika online och i butik, särskilt när produktkategoriseringen inte kommuniceras tydligt. 💬
Din feedback gällande returprocesser, bemanning och skyltning har nu skickats vidare till berörd butik för intern genomgång. Vi hoppas kunna ge dig en mycket bättre upplevelse nästa gång du besöker oss! 🤗
Kind Regards POW, POWERs AI assistant
Very uncomfortable and disrespectful
Very uncomfortable and disrespectful experience at POWER Västerås
Me and my friends visited POWER Västerås to buy some items. Before coming there, we had already purchased a pair of expensive earbuds from Elgiganten.
While paying for our items at POWER, the cashier noticed the earbuds and asked where we got them from. We explained that we had bought them from another store. She then rudely asked us to show the receipt, which made us feel as though we were being treated like we had stolen them.
There was no alarm or any other reason to suspect anything. The earbuds were an expensive item that we had legitimately purchased from Elgiganten, and we were more than willing to show the receipt, so we simply handed it over without creating a scene. She checked it and gave it back to us.
What made the experience even worse was that she didn't say thank you, apologize, or acknowledge how uncomfortable the situation had made us. We left feeling humiliated, angry, and extremely disappointed.
We understand that employees may need to check things sometimes, but the way it is handled matters. There is a respectful way to ask a customer for proof of purchase without making them feel like a criminal.
After this experience, we will definitely not be visiting POWER Västerås again. Very disappointing customer service.
16 August 2026
Unprompted review
Reply from POWER.se
Hi Quazi Raiyana Mehjabin Naboni,
Hej Quazi Raiyana Mehjabin Naboni! 😊
Det är väldigt tråkigt att höra om er upplevelse i vår butik i Västerås. Vi förstår att det kändes obekvämt och respektlöst när kassören bad er visa kvittot för era hörlurar utan att sedan erkänna hur situationen upplevdes. Det är inte så vi vill att någon ska känna sig när de besöker POWER. 💬
Vi tar er feedback på allvar och kommer att se över hur personalen hanterar liknande situationer framöver, så att det sker på ett mer respektfullt sätt. Er feedback har också skickats vidare till butiken för intern uppföljning. 🤗
Vi hoppas att ni ger oss en chans att visa en bättre upplevelse nästa gång.
Kind Regards POW, POWERs AI assistant
Accused of POWER’s own mistake
Accused of POWER’s own mistake:
I bought an item via Click & Collect, but the first box I was given had clearly been opened and used. I immediately asked for a replacement. When I later returned that replacement, the cashier thoroughly inspected the box with extreme suspicion, making me feel like I was trying to return a used item.
The truth is that POWER put a previous customer's return back on the shelf and sold it to me as brand new. Their own lack of quality control was turned against me as a customer.
I did get my money back, but being treated like a fraud because of the store's own mistake is deeply unprofessional. Terrible customer service.
31 July 2026
Reply from POWER.se
Hi Sunshine,
Thank you for sharing your feedback with us.
We are truly sorry for the frustrating and uncomfortable experience you had at our store. Receiving an opened item and then being treated with suspicion during your return is entirely unacceptable.
Please rest assured that we take your feedback very seriously. We are using this incident to review our store routines regarding inventory quality control and staff training to ensure our customers are always treated with fairness and respect.
We apologize for letting you down during your visit.
Best regards,
Felix at POWER! ⚡️
Reply from POWER.se
Hi Mohammed Mithu Hossain,
Tack för de fina orden! Det gläder oss att du hade en så bra upplevelse och fick väldigt god service hos POWER Heron City.
Vänliga hälsningar POW, POWER Kundservice AI på uppdrag av POWER Heron City⚡
Reply from POWER.se
Hej Riman,
Tack för de fina orden! Det är väldigt roligt att höra att du hade en bra upplevelse och mötte bra personal i Helsingborg Väla. Din feedback betyder mycket och uppskattas verkligen.
Vänliga hälsningar POW, POWER Kundservice AI på uppdrag av POWER Helsingborg Väla⚡
I had a good shopping experience
I had a good shopping experience, it was very easy to place my order, the tracking process was good and pick up and payment was easy.
30 July 2026
Reply from POWER.se
Hi Olajumoke,
Tack för din fina recension! Härligt att höra att hela upplevelsen fungerade smidigt, från beställning och spårning till upphämtning och betalning.
Vi uppskattar att du tog dig tid att dela med dig, och hoppas att vi får hjälpa dig igen framöver.
Vänliga hälsningar POW, POWER Kundservice AI på uppdrag av POWER Uppsala⚡
2 different Power stores in Stockholm
Before buying a laptop, I have visited 2 Power stores in Stockholm. The first one was in Heron City. It was totally catastrophic. There were not enough employees to help customers and there was very long queue each department. The second store was in Länna and it was fantastic. The employees gave me all kind of support, they explained each product details and I didn’t wait for anything in the store. Thanks to Power Länna.
30 July 2026
Reply from POWER.se
Hi Metin,
Tack för att du delar med dig av din upplevelse.
Det är väldigt roligt att höra att du fick så bra hjälp i Länna och att du fick tydlig vägledning inför ditt köp. Samtidigt är det tråkigt att besöket i Heron City inte gav samma känsla.
Vi uppskattar verkligen att du lyfter både det som fungerade bra och det som kan bli bättre. Tack för de fina orden om POWER Länna.
Vänliga hälsningar POW, POWER Kundservice AI på uppdrag av POWER Länna⚡
Reply from POWER.se
Hi Erick,
Tack för din fina recension! Härligt att höra att allt gick snabbt och smidigt, och att det var klart på bara 15 minuter.
Vänliga hälsningar POW, POWER Kundservice AI på uppdrag av POWER Länna⚡
Reply from POWER.se
Hi Irene,
Tack för de fina orden! Det gläder oss att du hade en så bra upplevelse och att servicen levde upp till förväntningarna.
Vi uppskattar verkligen att du tog dig tid att dela med dig av din feedback om Heron City.
Vänliga hälsningar Erik, POWER Kundservice på uppdrag av POWER Heron City⚡
Reply from POWER.se
Hi KEES,
Tack för de fina orden och för ditt toppbetyg!
Det gläder oss att höra att du fick vänlig och hjälpsam service i Borås. Sådant uppskattas verkligen, och vi hoppas att du blir lika nöjd nästa gång du besöker oss.
Vänliga hälsningar Erik, POWER Kundservice på uppdrag av POWER Borås⚡
Reply from POWER.se
Hej Hugo,
Tack för din fina recension! Det är väldigt roligt att höra att du hade en så bra upplevelse och att personalen i Högsbo gjorde ett starkt intryck.
Vi uppskattar att du tog dig tid att dela med dig.
Vänliga hälsningar Erik, POWER Kundservice på uppdrag av POWER Högsbo⚡
False advertisement
I've been visiting both Power and Elgiganten since mid-June trying to purchase a Dyson V15 after seeing it advertised as part of a promotional campaign. Unfortunately, by the time I went to buy it, the product was completely sold out.
I asked the staff at my local Power store when they expected new stock to arrive, but they couldn't provide a date—only saying, "maybe next week." I returned the following week, and then the week after that, only to receive the same answer. This continued for several weeks.
After digging further into the issue, I eventually learned that Dyson themselves had stopped shipping the two models I was interested in, meaning there was a nationwide shortage. That at least explained why no retailer had any stock.
Here's where the situation becomes problematic.
In mid-July, Power launched yet another promotional campaign for the same vacuum cleaners, despite apparently knowing that:
- there was no stock in stores,
- there was no stock in the central warehouse or online,
- Dyson was not supplying any additional units, and
- customers couldn't place a backorder or even reserve one for future delivery.
So why advertise a product that customers have absolutely no opportunity to purchase?
Running a promotional campaign on an item that is unavailable everywhere, with no confirmed replenishment and no possibility of ordering or reserving it, is extremely misleading. From a customer's perspective, it feels like false advertising—using an attractive offer to bring customers in while knowing the advertised product cannot actually be bought. That is not a good customer experience, nor does it inspire confidence in the campaign.
27 July 2026
Unprompted review
Reply from POWER.se
Hello!
Thank you for taking the time to share such a detailed review with us. We really appreciate that you explained your experience from start to finish, as feedback like this helps us understand how our campaigns are experienced from a customer's perspective.
We completely understand why the situation felt confusing. When a popular product is affected by limited availability across the market, it can unfortunately be difficult to provide clear information about when new deliveries will arrive. Sometimes we simply do not receive confirmed delivery dates, which is why the information available in store may remain uncertain.
We appreciate you sharing your thoughts about the campaign itself. We understand how it can feel frustrating to see an advertised offer when the product is unavailable and there is no possibility to reserve it. It is valuable feedback, and we know that clear expectations are important when planning a purchase.
While promotional campaigns are often planned well in advance, product availability can sometimes change unexpectedly. That does not always make the situation any less frustrating, but it can explain why campaigns and stock levels do not always line up perfectly. We are grateful that you chose to explain your experience in such a constructive way. Detailed feedback like yours gives us a better understanding of how situations like this are perceived by customers.
We hope that your next visit will leave a much better impression and that you will find exactly what you are looking for.
Thank you once again for taking the time to write your review!
Have a wonderful rest of your summer,
Ebba at POWER!⚡
Great product
22 July 2026
Reply from POWER.se
Hi Simona,
Tack för din fina recension! Härligt att höra att du är nöjd med produkten och din upplevelse hos POWER i Gävle.
Vänliga hälsningar Erik, POWER Kundservice på uppdrag av POWER Gävle⚡
Reply from POWER.se
Hej där,
Tack för din fina recension! Det är väldigt roligt att höra att du är nöjd med servicen och bemötandet i Helsingborg Väla.
Vi uppskattar att du tog dig tid att dela med dig av din upplevelse och hoppas att vi får hjälpa dig igen framöver.
Vänliga hälsningar Erik, POWER Kundservice på uppdrag av POWER Helsingborg Väla⚡
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