Step One Reviews 

57,414
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 7,242 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional comfort and soft materials, noting that the products keep them cool and effectively prevent chafing during physical activities. People are also very pleased with the reliable delivery service, alongside responsive assistance when minor order issues happen to arise. However, some customers also noted that sizing can be rather tricky and inconsistent, with a few people experiencing uncomfortably tight waistbands or rolling elastic. A small group of consumers additionally mentioned concerns regarding long-term durability, pointing out that the delicate fabric can feel fragile or prone to wear over time.

What people talk about most

Product

Consumers find product to be positive, highlighting exceptional comfort and a supportive fit that stays in... See more

Quality

Reviewers mention positive feedback about quality, praising the exceptionally soft fabric and supportive fit.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently expressing satisfaction with fast... See more

Order

People report positive experiences with order, highlighting that products are simple to find and purchase... See more

Service

Users describe positive interactions with service, highlighting fast turnaround times, easy ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Wow - sort comfortable, lightweight, breathable - compared to the (old fashioned compression anti rub) shorts I’ve been wearing previously these are incredible - to the point it feels like I’m naked!... See more

Company replied

Rated 5 out of 5 stars

I almost never write reviews but I’ve been really impressed by Step One. Easy interface for ordering, rapid delivery and, most importantly, a great product. I have ordered socks and trunks and both a... See more

Rated 4 out of 5 stars

Sizing runs small but are covered under their 1 pair guarantee. Exchange process was a breeze. Customer service was friendly and responsive. If something seems off make sure to check your junk/spam fo... See more

Company replied

Rated 4 out of 5 stars

I really like Step One underwear, although this time it's only 4 stars as it's been a few years since I last ordered and they seem to have changed to waistband elastic or material to a flimsier type.... See more

Company replied



Company details

  1. #4 of 10 best companies in Underwear Store

Written by the company

Step One underwear is the first thing you put on in the morning. Step One is the best Men's underwear designed by Greg Taylor and worn by the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

57K reviews

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4.5

All reviews

(57,414)

6,916 reviews in the last 12 months

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Rated 5 out of 5 stars

The best boxer briefs in the business

Gents, I defy you to find a better purveyor of boxer briefs in the business. Their product is hugely superior to any of their rivals (and who doesn't want to be hugely superior to your rivals in the underwear department?).

They're the only ones who actually deliver on the promise that their boxer briefs won't ride up - they stay absolutely in place all day long
no matter what you're doing - so you don't have to spend your day adjusting your undercrackers like some pocket billiard contortionist, which is never a very sightly or attractive activity.

Also, they are easily the best for comfort, both in terms of material and also keeping the crown jewels very firmly in place whilst ensuring your swollocks don't get betty.

Other brands claim all this, but in my experience absolutely fail to deliver - JustWears, Swole Panda, Calvin Klein et al, I'm looking at you! And I wore those other brands regularly to be sure.

Also, unlike Just Wears, you can actually decide on which colours you'd like, rather than be randomly assigned them unless you want all-black or all-white (can you tell I'm encouraging you not to go anywhere near Just Wears?).

Make sure you get the right size of Step Ones and your package will feel perfectly positioned and pampered.

It is no understatement to say that Step One have made a huge difference to my daily life because I know I can put them on each morning and not have to worry about any discomfort or adjustment all day long. And I've been wearing them for over 6 months now. I just wish I'd discovered them sooner.

Step one in your underwear research schedule should be to just buy them, forget the others, and never look back.

14 February 2026
Rated 1 out of 5 stars

Your sizing chart indicated I was a…

Your sizing chart indicated I was a medium. I ordered a large. I could not get them on they were so small. Threw them away.

23 August 2026
Step One logo

Reply from Step One

Hi there,

Thanks for sharing your feedback, and we’re sorry the sizing didn’t work out for you.

Step One is designed to have a snug yet comfortable fit, and we know getting the right size online can sometimes be tricky. We really appreciate you flagging this, as feedback like yours helps us review how we communicate our sizing.

If you’d like us to look into your order or sizing further, please feel free to contact us at info@stepone.life.

Warm regards,
Step One CX Team

Rated 4 out of 5 stars

Very comfortable socks very well buying

Very comfortable socks very well buying

14 August 2026
Step One logo

Reply from Step One

Hi Thonas,

Thanks for taking the time to share your feedback!

We’re stoked to hear you’re finding the socks really comfortable and that you’re happy with your purchase. We appreciate your support 😊

Feel free to send us an email at info@stepone.life for any questions you may have.


Best regards,
Joyce
Step One CX Team

Rated 1 out of 5 stars

Terrible communication

Terrible communication. Placed my order 4 days ago and, according to the 'Shop' app, there are no more updates and no info about when it will be dispatched. Very bad idea to rely on a 3rd-party system with only a fixed set of interactions. No phone no. to call for customer service just a contact form on the website. May have to wait 24hrs for a response. Total rubbish.

4 September 2026
Unprompted review
Step One logo

Reply from Step One

Hi Stephen,

Thanks for taking the time to share your feedback. We’re sorry the tracking updates left you feeling frustrated — we understand how important it is to know where your order is.

As you didn’t select or pay for expedited or overnight shipping, your order was sent using our free standard domestic shipping, which Step One covers for all domestic orders. Our fulfilment partner has confirmed that your order was fulfilled and dispatched within the expected timeframe.

Once an order has been dispatched, delivery is handled by our postal service partners, and unfortunately we don’t have control over every step of that journey. Standard delivery is estimated at 3–9 business days from the dispatch date, so we’d appreciate allowing that timeframe for the parcel to arrive.

We appreciate your feedback about communication and tracking, and we’ll certainly pass it on to the team.


Warm regards,
Step One CX Team

Rated 4 out of 5 stars

You delivered a quality product and on…

You delivered a quality product and on time. Only 4 stars haven't had them long enough to go 5 but close.

21 August 2026
Unprompted review
Step One logo

Reply from Step One

Hi Tim,

Thanks for the great feedback!

We’re glad to hear your order arrived on time and that you’re happy with the quality so far.

We really appreciate your support! 😊

If you have any questions or need a hand with anything, feel free to reach out to us at info@stepone.life.


Best regards,
Joyce
Step One CX Team

Rated 1 out of 5 stars

The Large size underwear were too…

I would like two (2) new pair, size XL, any neutral color will do, sent to me please.

The Large size underwear were too tight. The return process is confusing so basically I have two pair of underwear that I cannot use. I don’t understand why you didn’t just sent me two XL replacement underwear after I contacted customer service e about the underwear being too small. You asked for me feedback … there it is.
Todd

12 August 2026
Step One logo

Reply from Step One

Hi Todd,

Thanks for taking the time to share your feedback.

We’re sorry the Size Large didn’t work out and that the return process felt confusing for you.

We do include a sizing recommendation on our product page as Step One tends to fit smaller than usual brands. So, if you’re normally a Medium elsewhere, we generally recommend going up a size to get the best fit.

Unfortunately, due to hygiene reasons, we’re unable to accept pairs from opened compostable packets, whether worn or not. We appreciate this isn’t the outcome you were hoping for, but we hope you understand why this policy is in place.

Thanks again for the honest feedback, Todd. If you’d like us to look into your order or help with sizing, please contact us at info@stepone.life.


Best regards,
Joyce
Step One CX Team

Rated 4 out of 5 stars

They are so comfy and breathable

They are so comfy and breathable. They are my new go to especially with all the patterns. Only down side is my partner wants to get some but is a bit let down there are no pattern choice like the men’s for her.

4 September 2026
Unprompted review
Step One logo

Reply from Step One

Hi Russell,

Thanks for the lovely feedback!

We’re stoked to hear you’re loving the comfort, breathability, and patterns. We totally get the disappointment that the women’s range has fewer colour/print options, and we’ll be sure to pass that feedback on to the team. Hopefully we can add a few more fun colours/prints down the track! We really appreciate your support! 😊

If you have any questions or need a hand with anything, feel free to reach out to us at info@stepone.life.


Best regards,
Joyce
Step One CX Team

Rated 5 out of 5 stars

Best boxers on the market!!!

Been buying these boxers for 3 or 4 years now and worn them hiking ,hillwalking, cycling, clubbing and more and they're the best boxers out there! Breathable, really supportive, super comfortable and look and feel great on...

22 August 2026
Rated 4 out of 5 stars

The snug fit

The snug fit. But in all seriousness, they don't run true to size. I tried XL the first time, which is what I really am. They were way too tight! This, the next time I ordered 3XL. The fit properly,.... But I am NOT a 3XL in anything, ever! Just some FYI for you.

22 August 2026
Step One logo

Reply from Step One

Hi Eric,

Thanks for giving Step One a shot and taking the time to share your feedback.

As noted on our product page, Step One tends to run smaller than usual brands, so we recommend sizing up if you’re between sizes or used to a particular fit elsewhere.

We’re glad the 3XL is fitting properly, and we really appreciate the FYI. Feedback like this helps us understand where the sizing experience can be clearer for customers.

If there’s anything else we can help with, feel free to reach us at info@stepone.life.


Best regards,
Joyce
Step One CX Team

Rated 5 out of 5 stars

Simply put the best pair of boxers ive…

Simply put the best pair of boxers ive ever worn. Prefect for running absolutely no movement they are glued to your thighs. No chaffing and no itching. What more can you ask for. Just make sure to get the right size as they have a regular and thick thigh version which have a big difference between.

27 August 2026
Unprompted review

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