Step One Reviews 

57,403
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 7,242 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional comfort and soft materials, noting that the products keep them cool and effectively prevent chafing during physical activities. People are also very pleased with the reliable delivery service, alongside responsive assistance when minor order issues happen to arise. However, some customers also noted that sizing can be rather tricky and inconsistent, with a few people experiencing uncomfortably tight waistbands or rolling elastic. A small group of consumers additionally mentioned concerns regarding long-term durability, pointing out that the delicate fabric can feel fragile or prone to wear over time.

What people talk about most

Product

Consumers find product to be positive, highlighting exceptional comfort and a supportive fit that stays in... See more

Quality

Reviewers mention positive feedback about quality, praising the exceptionally soft fabric and supportive fit.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently expressing satisfaction with fast... See more

Order

People report positive experiences with order, highlighting that products are simple to find and purchase... See more

Service

Users describe positive interactions with service, highlighting fast turnaround times, easy ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Wow - sort comfortable, lightweight, breathable - compared to the (old fashioned compression anti rub) shorts I’ve been wearing previously these are incredible - to the point it feels like I’m naked!... See more

Company replied

Rated 5 out of 5 stars

I almost never write reviews but I’ve been really impressed by Step One. Easy interface for ordering, rapid delivery and, most importantly, a great product. I have ordered socks and trunks and both a... See more

Rated 4 out of 5 stars

Sizing runs small but are covered under their 1 pair guarantee. Exchange process was a breeze. Customer service was friendly and responsive. If something seems off make sure to check your junk/spam fo... See more

Company replied

Rated 4 out of 5 stars

I really like Step One underwear, although this time it's only 4 stars as it's been a few years since I last ordered and they seem to have changed to waistband elastic or material to a flimsier type.... See more

Company replied



Company details

  1. #4 of 10 best companies in Underwear Store

Written by the company

Step One underwear is the first thing you put on in the morning. Step One is the best Men's underwear designed by Greg Taylor and worn by the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

57K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.5

All reviews

(57,403)

6,904 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You underwear

You underwear, perfect.And when I thought the 2x would be great.You help me replace one pair of them cause.I didn't open that pair and that was kind of cool.Most places today don't even get back with your customer surgeries is definitely great.The product is great

16 August 2026
Rated 5 out of 5 stars

Women's Body Shorts

This is the third order I've placed with you. Your body shorts are so comfortable 😍, they feel like a second skin ✨️.
I will be back for more. 👍🏽

21 August 2026
Rated 5 out of 5 stars

The boxers are the best I've ever worn

The boxers are the best and most comfortable I've ever worn. To top this off I ordered the wrong socks and customer support was ace. Sent them back and as soon as I sent a photo of my returns along with the tracking number, they posted out my replacement same day.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, good communications, and the best boxers I have worn. Have tried several other on-line brands and these are my favourites by a good margin.

16 August 2026
Rated 5 out of 5 stars

Good communication

Good communication, Quick responses to question.
Effective solutions when there are ordering or shipping issues.

25 August 2026
Rated 2 out of 5 stars

Disappointed

I purchased bikini briefs but they are more like full briefs. They come up to my tummy button with a wide expanse of material to the side of my leg. They cover such a lot they are far more like a full briefs.
Disappointing

24 August 2026
Step One logo

Reply from Step One

Hi JB,

Thanks for sharing your feedback. We’re sorry to hear the Bikini Brief didn’t provide the fit and coverage you were expecting.

We understand that having them sit higher on the tummy and provide more coverage around the legs can make them feel more like a Full Brief. Fit can vary depending on body shape and personal preference, but we really appreciate you sharing this feedback with us.

If this was your first pair, please feel free to contact us at info@stepone.life so we can check whether you’re eligible for our First Pair Guarantee and see what options we can offer.

Sincerely,
Cai
Step One CX

Rated 2 out of 5 stars

I had high hopes for this product

I had high hopes for this product , but sadly in reality it didnt happen , initially the buying process is fine, no issues, underwear delivered quickly , but my oh my, the sizing is nowhere near correct. 2XL is described as fitting 43-45 inches , but in fact using a tape measure the size was actually 34/ 36 inches , so got in touch as they send you another pair if they dont fit. so messaged them, They barely reply , you have to keep bombarding them to get any response. Eventually got response and asked for a different size to be replaced , so this time i ordered 3xl . 46/49 inch waist. This pair arrived and measures 36 inches , So once again, they dont fit. As they wont replace the second pair , i thought i would try to see if i could put up with the wrong size (im normally a 40-42 waste ) Alas , no , too tight , the described "pouch " is non existent, As an older guy i was hoping that the testicles would be snugly in the pouch, but no , loose down there , yet waist and rest of the boxer is too tight . basically it feels like you are in a pair of tight fitting containment pants, I managed to keep them on for a day , but towards the end of the day , i was glad to remove them. if you do order a pair , you need to go 2 sizes up from what you usually have. Also the seam inside is large around the perineum and caused chafing after 9 hours of wear. Extremely disappointed with the product. I dont recommend at all.

5 September 2026
Unprompted review
Step One logo

Reply from Step One

Hi Keith,

Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear that your experience with the fit, comfort, and communication fell short of your expectations.

We’re also sorry that you had to follow up repeatedly to receive a response from our team. That’s certainly not the level of service we aim to provide.

We appreciate you giving Step One a try and sharing such specific feedback about the waistband, pouch, and chafing. We’ll make sure these comments are passed along to our product team for review.

We’re sorry we couldn’t provide the experience you were hoping for, but we truly appreciate your honest feedback.

Sincerely,
Cai
Step One CX

Rated 4 out of 5 stars

Is it just me or is anyone else fed up…

Is it just me or is anyone else fed up with getting bombarded to write reviews on anything they buy?
Invite me to review the product on the confirmation of purchase and leave it there. Please don't chase me down the street asking me continually how is it? I got a request to review email immediately after I purchased, how can I review a product I haven't yet received! Then continual reminders to review.
Review
They are underwear, they are comfortable, they are expensive in relative terms.
End

26 July 2026
Step One logo

Reply from Step One

Hi Ee,

We can understand the frustration — being asked to review something before you’ve even received the product isn’t exactly ideal!

We really appreciate you taking the time to share your thoughts, though. We’ll pass your feedback about the review reminders on to the team. And hey, “comfortable but expensive” is still a review!

Thanks again for giving Step One a try and for the honest feedback.

Kind regards,
Cai
Step One CX

Rated 5 out of 5 stars

I clicked on the wrong colour.

I clicked on the wrong colour and only realised after I had paid. I emailed the company and they put it right within minutes, politely and efficiently. Well done Pearl!

5 September 2026
Unprompted review

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