Square Australia Reviews 

I'm only new at this product. Few more sales and I'll know more

Simple to set up, easy to use, worked first time.

I normally find setting up and navigating myself around technology very confronting as I am of the older generation,but to be honest and much to my pleasure it was easy to download,set up and use . Absolutely delighted that on the day of the market I was completely confident with using the the square. I personally would recommend this to any of my business friends. I found the fees for using very square very fair and the service outstanding.

We used Square in order to take credit card payments in our busniess. A client paid on an 55k on an amex card and Square took the money from the Amex card and is now requesting we provide Square with pages of documents about our company including bank transation, statments, contracts or else they will not pay us!

They offered to refund the amount back to the client but they will need to keep the $1400 transaction fee.

Be cautious if planning on dealing with Square. They will gladly take your money and the phone staff have zero care factor.

The money from the transaction takes a long time to hit my account. It's not helpful to do my end of day sell calculation.
Also not showing the transaction at the time of transaction gives an uncomfortable feeling.

I would strongly recommend looking elsewhere before choosing Square.

I recently had to return both a faulty Square Terminal and a faulty Square Reader. I submitted two return requests but only received one return label. What should have been a simple issue turned into nearly two hours with customer support, who repeatedly insisted they couldn't issue another return label because it was linked to a different email address. I explained several times that I only have three email addresses and that it had to be a typo or system error, but no effort was made to find another solution.

After the call, a manager contacted me and resolved the entire issue in just a few minutes by sending me a new return label. It also turned out the "different email address" was simply a typo all along.

The support representative wasn't rude, but the lack of problem-solving ability was incredibly frustrating. My issue wasn't complicated, yet I wasted hours because the support team seemed more focused on telling me what couldn't be done than finding a way to help.

If you value knowledgeable customer support and effective problem solving when things go wrong, I'd think twice before choosing Square.

Super easy to set up and get payments quickly. Would recommend for small businesses.

These IDIOTS think AI is capable of running their business instead of using real people. worst experience ever. Will refuse to use Square PERIOD! If you are a small business and you use square, I won't be supporting your business. Completely Incompetent.

So Easy to use

Clear and concise

MR PATEL ASHISHKUMAR PRAVINBHAI

After 5 years they deactivated my account without any warning or information as to why. I have tried the support with no answers but “your best bet is to reply to the deactivation email”….it’s a no reply email. Devastating to a small business. I’m literally in shock as to how unprofessional this is! I have to now contact all my clients on payment plans individually to set up to a new system. No explanation, no warning from square, just cancelled. The ai support actually suggested I just start a new square account.. wtf! If I can start a new one, why can’t I just keep my old one with 5 years of work put into it? No logic at all

Most of the payments did go through easily, but sometimes it would not read the card.

The square reader was easy to set up using the tutorials.
It connected quickly and stayed online all day .
It improved our daily sales by using tap and go sales.

customer service is not able to fix ID verification error they told me to go else where.

Works well for cards that are loaded on a phone wallet, but very difficult with some actual physical debit/credit cards, especially the new thin cards.

A great easy system to use