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Zeller Reviews 

309
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and friendly staff, noting their exceptional support and communication skills. Many people find the system easy to set up and use, highlighting its intuitive interface and seamless operation. Reviewers also appreciate the transparent and swift payment processing, along with competitive rates and no hidden fees. However, some customers also noted difficulties with customer service, citing issues with language barriers, unresponsiveness to emails, and unhelpful support. A few other people also felt that the onboarding process was complex, with delays in account verification and persistent sales calls despite disinterest. Additionally, some reviewers mentioned concerns about payments being held or delayed, particularly for larger transactions, leading to frustration and requests for extensive documentation.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the prompt, helpful, and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising it as outstanding, the... See more

Payment

People report ambiguous experiences with payment, with some customers praising the ease of use, quick... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and efficiency. Customers... See more

User experience

Customers had positive experiences with user experience, finding it easy to use and set up, even for older... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I don't Write reviews normally. However, I have had fantastic support from ZELLER especially from Sam, Luigi and May. I have used other systems and transitioning now but ZELLER exceeds both in Tech Su... See more

Company replied

Rated 5 out of 5 stars

Jared Strike WA state manager made the entire process easy. Clear concise instructions, easy to set up and use. Great rate and a genuine desire to be part of our journey. Zeller applications avail... See more

Company replied

Rated 5 out of 5 stars

Really easy to setup for my construction business. Easy to get payments from clients onsite on my phone or the terminal that I keep in the car. I want to thank Julian Boscoe especially, he helped me f... See more

Company replied

Rated 5 out of 5 stars

Excellent machine ,by far the best on the market ! fantastic support & backup service from Brad & Kwaku, great team they will talk you through and help set up with you. Seriously awesome service !! T... See more


Company details

  1. Eftpos Equipment Supplier
  2. Accounting Software Company
  3. Alternative Financial Service
  4. Non-Bank Financial Service
  5. Payment Service

Written by the company

Zeller is one solution for all of your business finances. From EFTPOS to invoicing, accounts and cards, Zeller is the smarter alternative to your outdated business bank. By bringing every tool together into one connected ecosystem, we help you reduce the time spent on finding providers, completing long applications, onboarding, and getting set up. We do this through a simple, fast online sign-up process, and no contract necessary.

Earn 4.95% p.a. with Zeller Savings Account from 1 June

Written by the company

Sign up online in minutes to start earning more with Zeller.
Sign up and activate your account with Zeller. Simply add your ABN and you instantly get access to Australia's highest business saving rate of 4.95% for all funds added in July 2026. Terms apply.

Contact info

3.9

Great

TrustScore 4 out of 5

309 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(309)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to use and convenient

Very easy to use and convenient! The app is simple to navigate and makes accepting payments hassle-free. Funds always arrive in my bank account on time, which gives me peace of mind. Overall, a reliable payment solution with a great user experience. Highly recommend!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Reliable, user-friendly, and excellent customer service

We've had an outstanding experience with Zeller.

The terminals are reliable, fast, and very easy to use. Both the hardware and software are well designed, making day-to-day payments simple and efficient.

What really sets Zeller apart is their customer support. Whenever I've needed assistance, I've been able to speak with knowledgeable, friendly people who genuinely wanted to help. Every issue has been handled professionally and promptly.

Because of this positive experience, I've confidently recommended Zeller to many other businesses and charities, and several have since become Zeller customers. It's rare to find a payment provider that combines excellent technology with such responsive support.

I highly recommend Zeller to anyone looking for a modern, user-friendly EFTPOS solution. Keep up the great work!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to use and info is easy to…

Very easy to use and info is easy to get off google
Machine is fast and reliable which customers that are in a hurry love, great with cards on the phone but physical cards tend to take a bit longer to read their chip (only downside) otherwise great

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The terminal itself is easy to use and the customer service is great - through setup and if I've had any questions since.

- Cursive Knives

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I took on Zeller due the simplicity of it all

I took on Zeller due the discounted rate at the time (better than the local banks could offer), I was handed the latest printing eftpos machine, which has the built-in beginnings of POS, and found it very simple to use and integrate with Xero and the bank. Most payments happen overnight except the friday ones, which come in on the Tuesday. unlike other brands that are 3 day minimum wait. The customer service has been good, and I like the simplicity of the machine and the reporting side from the Zeller app and from the web app.
Thank you Zeller for showing me a different way
Alan Weiss
alan Weiss, Fine Jewellery

25 March 2026
Unprompted review
Rated 3 out of 5 stars

Clunky in Parts



Overall, it's a good POS system with plenty of useful features. However, there are a few frustrating issues that need attention.
The cash section in POS Lite does not calculate at all on the daily report. I've reported this several times, but it still hasn't been fixed.
In POS Lite, you can't organise or reorder the product categories, which makes the interface feel clunky and inefficient.
The battery life is poor and doesn't last as long as expected.

If these issues were addressed, it would be an excellent system. At the moment, I'd rate it 3.5 out of 5 stars

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier

Couldn't be happier. We have now had Zeller for over 12 months. The transfer from our previous provider was effortless, the fees are reasonable, money is in our bank account the next day, and the staff at Zeller are very helpfull.

23 July 2026
Unprompted review

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