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SpotOn Fence Reviews 

663
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 475 reviews, reviewers had a great experience with this company. Customers frequently praise the product's ease of setup and use, providing peace of mind by safely containing their pets. The customer service team receives high marks for being exceptionally responsive, helpful, and proactive in addressing questions and resolving issues. However, some people were dissatisfied with the product's consistency, noting collars that intermittently failed to work or stopped charging. A few other people also felt that the system's performance was negatively impacted by challenging locations, like dense tree cover or unreliable cellular service, affecting signal stability and boundary enforcement.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising its effectiveness in keeping dogs within... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the collar's effectiveness... See more

User experience

Customers consistently note positive experiences with user experience, finding the product easy to set up and... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as exceptional, amazing,... See more

Location

Customers had ambiguous experiences with location, with some finding the product easy to set up and effective... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the fence! Works flawlessly. The only thing I'd love to see is being able to have narrower borders at times. Because of the broader warning areas I have to be a little more creative at creatin... See more

Company replied

Rated 5 out of 5 stars

This is a great product with a super support team! It was super easy to set up in our wooded 6 acre lot. We tried less expensive brands with no success as we could never get consistent service due to... See more

Company replied

Rated 5 out of 5 stars

My dog Kalvin is loving his collar he uses every bit of the 12.85 acres he has. How ever my dog Klarabell doesn’t care about boundaries she understands the signals but when it comes to the static she... See more

Company replied

Rated 5 out of 5 stars

Spot on fence worked wonderfully for our Great Pyrenees who was previously escaping our sheep’s physical electric fence. We went through the training process recommended on the app, she got shocked in... See more

Company replied


Company details

  1. Pet Trainer
  2. Electronics Company
  3. Fence Contractor
  4. Pet Store
  5. Pet Supply Store

Written by the company

SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance. At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data. Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone. Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.

SpotOn’s Five Star Guarantee

Try it. Love it. Or Return it.

Try it. Love it. Or Return it.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you. This includes: [90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you. [Accident Forgiveness] Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found. [Free Dog Training] Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer. [1 Year Warranty] Covers manufacturing defects. [Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.

Contact info

4.1

Great

TrustScore 4 out of 5

663 reviews

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4.1

All reviews

(663)

493 reviews in the last 12 months

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Rated 1 out of 5 stars

Totally Inadequate

1. The battery is totally inadequate.
2. There was an update sent out, but would never download onto my collar, despite following the instructions to the letter.
3. I can’t set up enough inclusion zones.
4. I’m looking at collars designed for Livestock Guard Dogs that are made to stay with a herd using virtual fencing, that will be substantially less expensive and do a better job.

11 June 2026
Rated 5 out of 5 stars

We have a very young active chocolate…

We have a very young active chocolate lab who is loving living in the country. With this fence she has her bounderies and loving it. She chased a neighbor's cat and stopped short even before the caution sound. She is one happy dog now.

9 June 2026
Rated 2 out of 5 stars

We wanted to like the SpotOn and have…

We wanted to like the SpotOn and have tried diligently. It’s just too spotty with the line drift. It’s essentially unusable. We will be returning the collar

9 June 2026
SpotOn Fence logo

Reply from SpotOn Fence

We're sorry to hear that SpotOn didn't meet your expectations. We understand how frustrating it is to experience GPS drift, especially when you're relying on the system to help keep your dogs safely contained. GPS drift is a natural occurrence, and we observe 3-9 feet of drift.

We'd appreciate the opportunity to review your fence setup and experience with you before your return is finalized. Our Support Team may be able to identify adjustments that could help improve the fence performance in your specific environment. Please reach out to us at Support@SpotOnFence.com or 1-603-488-1504—we'd be happy to help.

Rated 5 out of 5 stars

SpotOn has Great Customer Support

SpotOn makes every effort to support customers. The few questions I have are always answered quickly and with the opportunity to ask additional questions that arise.

19 May 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for your kind words. We're so happy to hear that our Support Team has been responsive and helpful whenever questions come up. We truly appreciate your trust in SpotOn and are always happy to help with any additional questions along the way!

Rated 4 out of 5 stars

Tara after 3-4 weeks if training is now…

Tara after 3-4 weeks if training is now responding very well with her spot on collar
We are surrounded by deer and wildlife here in the Catskills where we just moved from city life .. having this collar has been a great relief
As she s a German Shepherd and her instinct is to herd and chase .. we did adjust the collar to level 10 and the minute she gets to close to the ravine and woods she turns around and comes back . So I’m very pleased with that
Thank you

18 May 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for your review. We are so happy to hear you are finding success with the collar. Should you run into any issues, have questions, or just want to chat with the team, we would be happy to help.

Rated 2 out of 5 stars

Not worth the money spent.

Not worth the money spent.. Fences float a bit and doesn’t seem to ever really correct my dogs course most reply on these just to track my dog which I could have done for a lot cheaper.

19 May 2026
SpotOn Fence logo

Reply from SpotOn Fence

We're sorry to hear that SpotOn hasn't met your expectations. Fence accuracy and reliable corrections are important, and we understand your frustration if your dogs haven't been responding consistently as expected.

SpotOn is designed to provide containment through GPS-based virtual fencing, while cellular service supports features like tracking and notifications. Fence performance and correction behavior can be affected by factors such as GPS signal conditions, fence setup, and training. We'd appreciate the opportunity to review your setup and collar data to better understand what may be happening and help determine whether adjustments can improve your experience.

Please reach out to our Support Team at Support@SpotOnFence.com or call 603-488-1504. Monday through Friday from 8 am to 5 pm EST and Saturdays from 8 am to 12 pm EST. We'd be happy to take a closer look and help get your system performing as intended.

Rated 3 out of 5 stars

The battery life

The battery life, wish it lasted longer. Like 20 hours. Ours seems to last like 14 to 16 hours. And when traveling away and the dog with a sitter I would like to have better real time check up none of this sorry weak signal. I had cell service and it would take forever to connect and when did had a hars time. For the cost can be better.

2 July 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for your review. We would like to look into your battery life and cellular connectivity for you. When you have time, please reach out to us for assistance. We look forward to getting these issues resolved.

Rated 4 out of 5 stars

I love the SpotOn collars

I love the SpotOn collars. They are pricey but work really well. I love being able to change fence if I need to. Only problem I’m having is collars are barely a year out and are already losing battery life.

19 May 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for providing your review and feedback. Many things can cause your battery to deplete faster, such as the dog constantly testing the fence or enabling tracking for extended periods. We would like to look into your collar's battery life. Please reach out to us when you have time at support@spotonfence.com or call 603-488-1504.

Rated 5 out of 5 stars

It was simple to setup

It was simple to setup, simple to train with and just plain works! Great product, keep up the good work!

9 June 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for your review of the SpotOn system.

Rated 5 out of 5 stars

Bella’s life on 4 acres

We love Bella’s collar she is a stubborn young boxer but caught on quickly. Every time I have called about features on the collar I have received quick and accurate explanations. We decided to add the plan to be able to track her and it was easy and spot on ! I also love the call dog feature she has come home every time!

8 June 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the review and feedback. We are so happy to hear you have found success with the collar. Should you ever need assistance or just have a question, we are here for you every step of the way.

Rated 3 out of 5 stars

The collar itself is quite heavy and…

The collar itself is quite heavy and cumbersome. Seems to track decent. My dog is 45 lbs and considered 'midsize', for reference.

5 June 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the review and feedback. SpotOn collars are recommended for dogs weighing at least 15 pounds with a neck size of 10 inches or greater; the unit itself weighs about half a pound. With these recommendations in mind, the collar should not cause any discomfort to your dog. If you have additional questions, please reach out to us at support@spotonfence.com or call 603-488-1504.

Rated 4 out of 5 stars

My dog's learning curve is still in…

My dog's learning curve is still in existence, but she is improving quickly. I was hesitant to turn her completely loose in my back yard for two reasons. One being the very busy highway which runs down on side of my property, the second is her attraction to chasing rabbits off the property. Fortunately the rabbits are inclined to run into the brush away from the highway. I still go out with her but I no longer carry a leash with me while we play or just wander around.
The collar and the software are both excellent, although I have occasionally been caught off guard by the amount of shift in the boundary. I expect the technology will improve over time and possibly the bulk of the collar will diminish. On a twenty pound dog with a small neck it is a bit heavy and does not form a nice circle around the neck.

20 July 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for your review and feedback. We truly appreciate it, as it helps us improve the system. We would be happy to provide you with training tips and guidance. We can also offer a free 30-minute virtual customized training session with a certifed trainer to help make you feel more confident in letting your dog out on its own. You can reach out to us 7 days a week at support@spotonfence.com. We look forward to hearing from you.

Rated 5 out of 5 stars

A real game changer!

Great software! The fence is accurate, the tracking is really nice, and the training program worked amazing. Our dane was unruly this past year and got in with the neighbors goats and the other neighbors sheep. Thankfully he's too slow to keep up and get one but an escape artist none the less. We had too many holes under our fence line from coyotes to make the fence perfect year round. The spot on collar really made a big difference. Many months of no escapes and he's been shocked just a couple times when he tested the boundaries early on. Since then smooth sailing. We couldn't be happier and our neighbors appreciate seeing him stay in our fields.

18 May 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for your review and for sharing your experience with the SpotOn system. We are so happy to hear you have found success with the system and get to have some peace of mind knowing your dane is safely within the yard, living a life truly unleashed.

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