Spartoo.nl Reviews 

Excellent customer service, very trustworthy and a very nice assortment.

It is true that we resolved all the misunderstandings together!
Unfortunately, in a moment of desperation, I tried to call on a French public holiday. But I managed to do it on another day and they treated me very attentively and seriously. It was simply an incredible operation to find and send my parcel back to me. Also, the customer service commented on a very strange delivery. And after a short time I finally received my saved parcel! Thank you for your support.
I hope that Spartoo.nl will have many cool delivery partners! Because before this incident I never had any problems with this store. Very convenient service with a wide selection.

Good products for good prices and great customer service.

I have bought a pair of hiking shoes at Spartoo.
A very good price and free shipping and returns according to the policy.
The product was even delivered earlier than expected.
Happy with my purchase!

No experience with the customer service, maybe I will find out in the future.

Terrible experience. I ordered sneakers and never received them. I went to the pickup point many times and contacted customer support repeatedly — no help, no refund. This website is a scam. Avoid at all costs.

I bought a pair of boots on a website owned by Spartoo (JBMartin) and where the customer service is handled by Spartoo. For the past 4 days I have been trying to register a return request, but the button on the website for that action does not do anything, it just stays on the same page. I tried it on laptop, on tablet and on my phone, using the Classic and the Mobile interface: I can fill in the return reason and choice of action (refund, new size etc) - but everytime the final action button does not do anything. It is difficult to not come to the conclusion that the company actively tries to discourage returns. I called the French customer service in the weekend, but they were not able to help foreign customers. I called the international customer service today (they are not open in the weekend) who run into the same IT-problem (return button does not work) and said they will register my return request later in the day and I should check for their message later - it is 10 pm now and there was no message, and the IT-problem persists (after 4 days that I am aware of it, but perhaps longer). Extremely frustrating experience. I will not buy here again. // Updated one day later: I finally received an email with a link to a prepaid returns label - but the link does not work and ends in an 404-error page in the browser. Also when logging into my customer account the link to "How to return" the item, for which the return has now been manually registered by CS, does NOT work. So I still cannot send the item back.

transparant site, good info, good products

Very fast delivery- 2-3 days. Ordered on Thursday, delivered on Saturday. The product( United Nude Sandals) are Awesome. They were packed very well. I haven't communicate with customer service.
Thank you Spartoo.nl

They sent the parcel to a wrong address but I had no way of knowing given that I never received the tracking information, I didn't receive a confirmation email when `i placed the order, nothing, I checked my spam folder, and the emails from them were considered so suspicious I cannot even load them onto my screen, like the system doesn't let me, now the parcel has been delivered to god knows who, THERE IS NO PROOF OF DELIVERY, NO SIGNATURE, NO PHOTO, NOTHING, how do I know this is not fake? It's impossible to get in touch with them as they do not have an email nor any other means to contact them if not the phone, and you have to pay for that. I have already started charge back procedures with Paypal and my bank.
UPDATE: I resolved the issue on my own, I went all the way to the wrong address and collected the parcel.

a trusted site! I ordered a pair of UGGs which were delivered to me in 3 working days. and they are perfect! Thank you!

Placed an order. Site stated that I would receive my order in a few days, made payment in good faith; instead next day they sent and email saying "I am contacting your via email in order to ask you to provide a photo (with your phone) of: - the card you’ve used to complete your transaction (please leave only the first four and the last four digits of your card number visible, as well as the card expiry date and the cardholder's name. - a copy of a proof of address (electricity bill, phone bill…) with your address."
Also apparently there are sometimes unclear charges from partner companies- I asked about that and didn't get an answer.
Sketchy, very frustrating, and asking way too much for a purchase of shoes. I wrote emails and got form replies; waiting for (hoping for) a refund. I'll never deal with them again unless I need to contest charges.

Good website lots of choice , delivery time is a big long because the products are coming outside of the Netherlands

Get ready to be haunted by spam emails for the rest of your life.

Was just pleasantly shocked by the speed of this company. I shipped my return item today at 2pm and already got a refund confirmation at 8pm the same day.
This is unheard of! I am impressed.

good quality photos on website, competitive prices, quick and free delivery

Stay away from this fraudulent website. A scam disguised as a business. A month ago I made a purchase and was sent an email by an employee to send photos of the front and back of my card, as well as my ID. I refused and asked that the order be canceled. A month later Spartoo continues to randomly steal money from account. Criminal, the matter has been reported to my bank, stay away!

Dear Spartoo Team,

I would like to share my recent experience as a customer and express my dissatisfaction with the service I have received so far.

Recently, I purchased a pair of sneakers in an order, but upon receiving them, I realized they did not fit me properly. I decided to return the product, which I did exactly 12 days ago. According to the tracking information, the item has been received by your team.

Since then, I have been trying to get in touch to obtain information about the receipt of the product and to request the corresponding refund. However, up until now, I have not received any response. I sent emails to the addresses, but unfortunately, I haven't received a reply from either.

Furthermore, I attempted to contact you by phone 085 888 30 19 more than seventeen times. In many of these attempts, the phone was busy. When I finally managed to connect, I only heard a recording, and I was kept on hold for over 20 minutes before the call was abruptly disconnected.

While I regularly receive promotional emails from Spartoo trying to sell me other products, my fundamental issue has not been resolved. I understand that unforeseen circumstances can occur, but the lack of response and difficulty in reaching someone are making this situation extremely frustrating.

I would like to resolve this issue amicably and efficiently. Please review my situation and provide the necessary information for the refund of my returned order.

I appreciate your attention in advance and hope we can resolve this matter satisfactorily.