Sleepzee Reviews 

134
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, most reviewers were let down by their experience overall. Customers frequently reported that the anti-snoring mouthpiece was extremely uncomfortable, caused severe jaw pain, and completely failed to function properly during the night. Consumers also pointed out that the company consistently refused to provide financial refunds even though a complete satisfaction guarantee was actively promoted everywhere. Some reviewers were not happy with the confusing online ordering system that frequently caused people to accidentally purchase multiple items at once. Reviewers additionally mentioned that return requests were summarily rejected due to strict hygiene policies, leaving buyers completely unable to send unwanted products back.

What people talk about most

Product

Customers consistently note negative experiences with product quality and sizing, frequently describing the... See more

Refund

Consumers find refund experiences highly frustrating and disappointing due to widespread refusals. Despite... See more

Order

Users describe negative interactions with order processes due to website designs that can add items... See more

Price

Reviewers express strong dissatisfaction and financial frustration regarding unexpected costs, hidden... See more

Return policy

Customers had negative experiences with return policy, reporting widespread frustration and disappointment.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAM ALERT! LIES! LIES! LIES! Very uncomfortable, extremely painful . Jaw continues to hurt even after 4 days. Advertising for 100 % Satisfaction Guarantee but refuses to refund. You know tha... See more

Rated 1 out of 5 stars

This company must be avoided. The website tricks you through multi-buys that are only clear after purchase. They then refuse to offer refunds even though their website says they do, They cite fake T... See more

Rated 1 out of 5 stars

Website says 100% satisfaction guarantee, but they claim because of hygienic, they cannot refund my money even though the snoring mouth guard can't even be put in my mouth because it is way too big.... See more

Rated 1 out of 5 stars

Terrible product. Do not buy. The website is completely misleading and a lot of people (including myself) have ordered multiple items by mistake because It is not clear if the order has gone through -... See more


Company details

  1. Electronics Store

Written by the company

Unlike the traditional sleep mask, the SleepZee Mask is designed with 3D Eye Mask, ultra-thin and Hi-Fi speakers for unmatched comfort and an immersive audio experience.


Contact info

1.2

Bad

TrustScore 1 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(134)

126 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered previously and was scammed

I ordered previously and tried to reorder as a happy customer. During the process I had to decline multiple upsell attempts, eventually got to what I thought was the last stage and they added a 'prize' I did not want and had already declined to my order with no way to remove as it immediately confirmed. I cancelled the order immediately and my bank cancelled my card. 2 hours later I receive an email saying the order is shipped already and I have to send it back. This is a scam. I won't get shipping back and there is zero chance its actually shipped. Do not order this fairly decent product as the company are thieves.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS PRODUCT

AVOID THIS PRODUCT! I misplaced the snore guard that my dentist made for me and decided to order one from Sleepzee. The on-line reviews seemed to be very positive. After using it for just one night my teeth could no longer touch. A month later and I still cannot clench my teeth, have incured multiple dental visit costs and have to do jaw exercises daily. It is going to take at least six weeks before I can chew again. On the plus side, I have lost a few pounds being on a liquids only diet.
DO NOT USE!

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Should have looked at other reviews

Should have looked at other reviews. Went directly to the Sleepzee website to order 1 mouth guard as I had seen warnings of ordering knock off copies from other sites. Ordered one with a 50% discount, clicked on the checkout, then entered banking details. No option for PayPal by the way, then it takes you to other offers. There were so many and I thought I had declined each one. This is how they get you. I must have declined at least 5 other offers but there must have been more, then I chose standard delivery, I confirmed my order and the next thing I knew it had also included two other items totally an extra $33 dollars and it was all done and confirmed. Haven't even received a confirmation email from the company yet so god knows if I will even receive it. Very very sneak and dodgy !!!!!!!

25 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT DEAL WITH THIS COMPANY. SCAM.

I ordered a product (mouth guard) costing around $100. The product was ordered 3 months ago. No shipping info provided. Product never arrived. Customer support not helpful at all, keep saying they are looking into the problem. DO NOT DEAL WITH THIS COMPANY. They are thieves. Take your money and do not provide you with products purchased or customer support. Total scam!

2 May 2026
Unprompted review
Rated 1 out of 5 stars

multiple requests for refund

Sent multiple requests to return and get a refund within the 30-day time frame you never got a response until after that 30 days was over and was then told there was nothing I could do to get a refund product did not fit. And I had and showed documentation of requests within time frame.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 1 x piece

I ordered 1 x piece
On confirmation they charged me for 5 x pieces! I immediately made contact to advise them and ask them to cancel the order to enable me to re order 1 x again.
They immediately told me, not possible, items already packed for shipment. I own 7 online shops & know it is possible to refund your client & assist with continuing the ( good ) experience. I was advised I can courier the extra 4 x back on my own costs & they will refund me after receiving back. A very upsetting experience.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not give these people your money.

Do not give these people your money.

Their website is filled with "Gotcha" web design that will automatically add unwanted items to your order and charge you immediately for those items without any final confirmation. They will also conveniently be unable to answer any support tickets submitted to them due to "High volume", which forces you past their shipping and cancellation cutoffs without any ability to stop these charges, and force you through several flaming hoops just to return their crappy "Dr. Oz" style bonus products.

This kind of marketing should not be encouraged. These people aren't marketing a product, they are setting up a confidence scam hoping you won't bother to challenge the additional charges.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Did not work and found on the floor in the mornings

I ordered the Sleepzee to help me stop snoring while on a European vacation with me sister. I have travelled with her before and she said that I snored loudly. I live alone and did not realize how much I snored. I purchased the Sleepzee based on the reviews to stop snoring.
It did not work at all. It was big and bulky and was not comfortable in my mouth. Once in your mouth you cannot drink water. It did not stop the snoring at all. It did not stay in my mouth. I would find the mouthpiece in the bed or on the floor the next morning.
I asked for a refund from the company. They offered me a 25% refund due to the cost of returning the item. I said that I should receive a complete refund, but I settled on a 50% refund and I can keep the item.
Customer service was fast, but the item is terrible. I do not recommend this product. I am a woman so maybe the mouthpiece is for a man's mouth?

15 May 2026
Unprompted review
Rated 1 out of 5 stars

I threw it away

I threw it away after 2 mos. It's awful! Too many moving parts. Main complaint is mold. There are too many crannies to clean it daily and no instructions in packaging to pull it apart to clean out the bacteria in the middle crevices. After pulling the thing apart, I had 4 pieces that wouldn't re-ensemble properly so I slept with the thing in two pieces. Just purchased a streamlined one-piece device from a competitor with no crannies. It's a sleek one piece device that molds to your mouth properly and super easy to clean daily and CHEAPER! Plus I received 2 in the package which was a nice surprise. AND my husband reports much less snoring from me.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

They deserve 0 stars

They deserve 0 stars. DO NOT ORDER FROM THIS COMPANY. They will scam you, set you up for a subscription without your knowledge and wont refund you. No customer service. Phones dont work. Emails dont work. I got scammed big time. Website needs to be taken down and turned into the police for scams! I was going to order just 1 mouthpiece and they kept asking if I wanted to add on other products to which I said NO to ALL and then chose Paypal and instead of bringing me to Paypal they just finalized order with ALL THESE EXTRA THINGS ADDED. I wasnt allowed to review cart before submitting order. Charged me $110. This website needs to be taken down. SCAMMERS 100%. Go here and submit report reportfraud.ftc.gov

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Long story short

Long story short, company would not give me a refund for the additional guard I purchased by mistake because of their shi..y website. I immediately called their customer service , and they told me the order was already being processed. That was a bunch off B shi! Rep then said to call as soon as I received them and I would be able to get refund. When I called upon receiving items, I was told due to health reasons , return & refund would not be given. Stay away from the scammers!!!!

8 April 2026
Unprompted review
Rated 1 out of 5 stars

The mouthpiece is a joke

The mouthpiece is a joke. You could buy a mouthpiece for sports and get better results. Not sure whose mouth it is supposed to fit but it's huge and no matter how much hot water it barely made an impression. The company does not respond when you want to get a refund. Please do not buy this product.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

too bad you have to give any stars just…

too bad you have to give any stars just to leave a review.
This company is nothing short of thieves! I ordered the product, tried to cancel but all emails got kicked back! The product was not delivered but sent back. The company comes back with this and that about their company policies but none of the links even work.
So now they ROBBED me of $87.09! I have no product and no money! Filed a fraud report with the RCMP because it is fraud!
If you want to lose your money order from this company oh and use PayPal! they encourage this! and side with the ROBBERS!

22 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THEM!!!

DO NOT ORDER FROM THEM!!!
Just purchased, charged me extra for shipping protection which i didn't opt for or had the chance to remove. They also debit me 3 additional amounts for products i didn't order. They tried an addition 2 amounts but fortunately my credit card company blocked these as suspicious transactions due to the number of transactions. Dealing with them for a refund but not optimistic based off previous comments, hopefully my bank will be able to assist in reclaiming some of my funds back.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Refuse refunds / scam

I ordered a mouth piece, I declined the many offers that were given me to purchase extra products at the very end of the purchasing process, and then at the end as I confirms my purchase it had added two more items on my list. I instantly contacted the company and they said they would look into it and to email them my order number so I did right away, and then they said the order was shipped out already! I said I want a refund because I feel scammed and I don’t trust the website and they said you have to wait til you receive the products and send them back. How is it possible to ship it out that quick? They are NOT trust worthy and they are designed to take money and refuse refunds, please don’t mess with companies like this, they leave a bad taste in your mouth

31 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look