Sky Express Reviews 

They lost our child’s necessary car seat and couldn’t care less when they lost it and forgot it at our airport of origin. They even joked that they would take our child from us when we were clearly trying to figure out how to proceed with safe traveling without a car seat. They offered no backup options and refused to pay for a rental car seat for us, which is against airline rules. Never fly with them, horrible horrible people with no integrity.

Avoid this airline if you can. Flew from Santorini to Rome with a connection in Athens. In the Santorini airport, our flight was supposed to board at 745 and we did not have a desk attendant at our gate until 810. Which delayed our flight. Following this in Athens, they said our flight was boarding when the plane likely hadn’t even landed yet. While being delayed almost 1.5 hours, they never update to say they are delayed it continued to say on time despite it being well past departure time. Also checked bags are a disaster with them too. Will pay double to make sure I don’t fly with them again.

Unfortunately, I need to agree with the rest of the reviews. The staff is very rude and confrontational. Very slow and late. 1 star out of 5

Absolutely unacceptable service. My flight was already delayed past the scheduled 9:10 departure time is 12:00, and I was at serious risk of missing my next flight because of it. I urgently needed information and assistance, but customer service simply did not respond.

When a passenger is facing the possibility of missing a connecting flight, the least you expect is communication and support. Instead, I was left completely on my own during a very stressful situation.

This was an extremely disappointing experience. The delay was bad enough, but the lack of customer service made it much worse. I would not recommend this service based on my experience.

Avoid this airline if you can.

The service is terrible, and the cabin design is incredibly poor. We were unable to check in or select seats online, and we were instructed to arrive at the airport three hours before departure. However, when we arrived on time, the check-in counters didn't even open until two hours before the flight. The flight was also 1 hour delayed.

The plane interior lacks basic amenities; there are no seatback pockets to hold personal items like water bottles or trash. Additionally, the overhead bins are extremely tight. I was forced to squeeze my carry-on luggage under the seat in front of me, leaving almost no legroom. To make matters worse, the flight attendants were very rude.

Save yourself the trouble and definitely avoid this airline.

Absolutely unacceptable and their indifference to their own mess up disgusting.
Flew from Kos to Athens to fly to Santorini. Same ticket and checked in for both flights. 55 minutes between connections. They delayed 30 minutes, took them forever to take us to the terminal and when I went to my gate 15 minutes before the flight they told me that they will put me on the next flight. Infuriating!!! They just stole from me 3 hours of my day and a half of visit to a dear friend. They knew their flight had a delay, they knew it was in the airport, they knew who I was when I got to the gate, the gate was still attended and they did NOTHING to accomodate for their costumer. Just left me behind for 5-10 minutes of their own fault. DISGUSTED

Extremely disappointing experience with SKY express.

Due to delays with their flight, I missed my connecting flight and was left having to find an alternative way home myself. I ended up having to purchase another flight at the last minute, costing me almost €500, on top of all the disruption and arriving many hours later than originally planned.

What makes the situation even worse is the customer service afterwards. I submitted a formal claim, provided the necessary information and have followed up several times. To this day, I have not received any proper response or solution from SKY express.

Flight disruptions can happen. What is unacceptable is leaving a passenger with hundreds of euros of additional expenses and then simply not responding to their claim.

Based on my experience, be very careful when booking connecting flights with SKY express, particularly if you expect support from the airline when something goes wrong.

I am still waiting for them to take responsibility and provide a proper response.

The crew in the front of the plane was not friendly. We paid for cabin luggage but they told me we had to put it in the frond of our seat. My bag was very big. There was no leg space anymore. Why do we pay extra if we don’t get the service?

Flight Athens - Mykonos 25/08/2026 - Flight number: GQ232.

I am not sure why the low rating...we used Sky Express to travel from Rome (FCO) to Athens (ATH), flew business, and had an incredible experience. The business class tick, which was reasonably priced in out opinion, included access to the Premium Plaza Lounge, priority boarding, and priority departure from the plane after landing (private bus to the terminal). The service on our flight was incredible. We had constant attention from our flight attendant "Elefteria". We WILL be using them for our connecting flights from this point forth! Keep up the great work!

Good evening,

This was truly the worst travel experience I have ever had. I have been travelling regularly for the past 30 years, both for business and with my family, and I have never experienced anything like this.

When we checked in our luggage, we were entitled to a total of 45 kg, while the actual total weight was only 47 kg—just 2 kg over the allowance. At the same time, we were not carrying the 8 kg of hand luggage that we were entitled to.

Nevertheless, we were forced to open our suitcase in front of everyone and remove 2 kg of clothes, instead of showing even the slightest flexibility for such a minor excess, especially considering that we were not using our permitted hand-luggage allowance at all.

I find this treatment completely unacceptable and extremely disappointing, particularly for passengers who travel frequently.

Unfortunately, after this experience, I will choose another airline whenever I have the option to avoid this company.

That's the worst company! Stay away!

A very good experience with our flight from Crete to Athens. Comfy seats, the wind was strong so our plane was shaky but the crew was great to handle it.

The worst airline I have ever flown with. I’ve travelled with them three times, and all three times there was a delay of more than two hours, as well as issues with online check-in due to overbooked flights just to make more money. Absolutely disgraceful and appalling.

Seriously, reconsider before choosing this.

As many others have written, I chose this airline because I had no other choice price-wise.

First, the flight was overbooked. Apparently it is common for them as I read thousands of reviews. We were on our toes until 10 min before boarding when we found out that some passengers did not make it to this flight, so we could board instead.

Also, staff was not professional or up to the level of a Aegean or another European airline. They were being rude and utterly annoyed by customers’ basic questions. I assume they are overworked and underpaid, but not a customer’s concern (outside not choosing them).

Also, safety-wise, I am no expert but this was very rough landing where weather conditions were perfect.

Basically, they divided my family - 2 adults and 2 children (3 and 6yo) in 2 groups: 1 adult and other group: 1 adult and 2 children. The things is, in a 6 seats line airplane, group 2 was in seats b c and d, so the 6 year old had to travel alone. It was a night flight... so i asked to buy seat A by email and complained about seat allocation (finished the check in process inadvertedly and couldn't go back and play for the seat).
Contacted support by email and a friendly (lol) staff said he had offered us 4 seats together, that he had cancelled my check in and that i could do it gain.
I did, and got the seats he mentioned: Row 7 A B C and D. I even downloaded the boarding pass and used it to pass the Control gates, ONLY to get to the gate and have the seat allocation cancelled and went back to the starting seats.
I showed them the boarding passes and email and they were unpleasent, rude and just said that it was a mistake and that they could do nothing about it. I said: offer someone the window seat so that at least we could be 2-2, they said they wouldn't and told me to move on.

A very nice experience. Because of 10 €... that I was willing to pay...

I fell while on holiday and for my return flight home, I contacted Sky Express to arrange for airport assistance from Naxos to Athens and then from Athens to Gatwick. Everything worked amazingly smoothly, with great care and friendliness. At each point of travel, Sky was waiting to help me. Service while flying was excellent with free drinks and a biscuit from Athens to Gatwick. Lunch choices were good too. Luggage was delivered quickly at Gatwick and I wish Sky Express flew to and from other destinations. I recommend them!

More like nightmare express. They will change an extra 50 euro for a bag over 8kg and force you to check it. So plan on adding that to the cost of your flight.

Will be avoiding Sky Express as much as possible. My suitcase was not at the airport of arrival while flying from Rhodes to Heraklion. They had left it at Rhodes airport. I filed a claim report for delayed luggage. When it arrived 1.5 days later, it was damaged. I filed a separate claim for damaged luggage. They refused to compensate me for either the delay or the damage. I'm grateful they no longer hold the monopoly on flights to and from the Greek Islands.

Other than Cabin crew, poor service from get go.
Arrived at check in shortly after it opened, only one in queue, told i had to check my carry on case as well as my larger case as there was no storage room on plane. Small backpack was OK. Asked to pay for extra checked in. Refused, staff backed down.

Maybe poor English but I felt she was less than polite.
Stark contrast to the hoteliers and eateries and retailers on the island.

Flight was over 45 mins late arriving - finally left 25 minutes late.Plane has several free seats, my small backpack had an overhead luggage locker to itself several other were empty. Santorini staff running a scam?

My larger checked in case suffered damage to its cupholder, but no sign of any surrounding damage, not even slight scuffing or scratching. Conclusion: holder had been forcibly removed.

Made claim to airline- reply:
" damage of your bag falls under our company policy of minor damages. "
Vandalism more like.

Trying to follow results in:
"deleted without being read on Wednesday, August 5, 2026"

I have taken this case halfway round the word without damage, it's bounced around in a pickup truck through parts of North Africa and ridden strapped to the top of a bus through the Indian Sub Continent with barely a scratch. It's not a weak, cheap case, it's built to take knocks etc.

I would not recommend this airline to anyone for any reason.

Delay delay delay