I was very impressed to see they cleaned what I requested and even more. Also, no strong cleaning odors of chemicals. Not so happy with the admin side of things. I seemed to have to double up on p... See more
Company replied
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Absolutely disappointed and shocked by the recruitment process.Very rushed ..and quite rude. Sistability are seemingly desperate for staff, the woman in the supervisory role is very demanding and not... See more
Company replied
Olivia is an excellent worker. She has a lovely personality and I am always grateful for what she achieves. I also can trust her to leave my house looking clean and tidy and it smells good too. Many... See more
I have always regarded the service provided to be excellent. I have been able to explain any provisions I would like, what I needed and how to do it my way if necessary. Great friendship. Thank you.
Company details
Written by the company
Sistability is committed to making a positive impact on the lives of Senior Australians and those living with disability through safe and well-maintained homes and gardens. Our services include regular maintenance cleaning, seasonal deep cleans, in-home laundry, and gardening services like mowing, weeding and hedging. As a registered NDIS & Aged Care provider, Sistability aims to provide the highest level of household supports tailored to meet the needs of our clients. We understand that no two households are the same and treat all our clients with courtesy and respect. We are able to provide services to all NDIS participants including plan-managed, self-managed, NDIA-managed as well as Aged Care clients through partnerships with multiple Aged Care Providers. We are happy to assist Plan Managers, Support Workers, and Participants by answering any questions they may have about our service offering. Sistability is a locally owned and operated business, proudly headquartered in Ballina on the stunning North Coast of New South Wales. From our central location, we are able to provide our high-quality services to a wide range of clients across the Northern Rivers region, including the areas of Lismore, Wollongbar, Alstonville, Lennox Head, Byron Bay, Mullumbimby, Brunswick Heads, and Ocean Shores.
Contact info
2/118 Tamar Street, 2478, Ballina, Australia
- 1300131096
- hello@sistability.com.au
- sistability.com.au
4.0
Great
20 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Absolutely disappointed and shocked by…
Absolutely disappointed and shocked by the recruitment process.Very rushed ..and quite rude. Sistability are seemingly desperate for staff, the woman in the supervisory role is very demanding and not clear in her communications/An overall shocking experience. Staff seem to be overrun yet they proclaim they run a high standard with a proffessional approach
25 October 2023
Unprompted review
Reply from Sistability
Thank you for sharing your thoughts. We're sorry to hear about your disappointing experience with our recruitment process. At Sistability, we take all feedback seriously and use it as an opportunity to improve our services. We genuinely value all applicants and apologise if you found our communication demanding or unclear. We will consider your feedback and make necessary adjustments to ensure a positive experience for all applicants.
I was disappointed to find damage to…
I was disappointed to find damage to the corner of my vanity sink in the corner edge, which has been chipped off. This was obvious after service and was not there previously.
Further, toilet bowl is not being cleaned sufficiently. Found build up of mould under rim of bowl.
22 May 2023
Reply from Sistability
Hello Michele,
We would like to apologise for the disappointing experience you had with our service. Please know that we take your feedback seriously, and we are committed to rectifying this situation promptly. I have been informed that you are currently in contact with our customer service team, who will make every effort to find a suitable solution. Thank you for bringing these concerns to our attention, we appreciate your patience as we work towards resolving this matter to your satisfaction.
Hard working and thorough friendly
9 May 2023
Very helpfull
She did everything she could and well,only problem is I got email she's comeing at 2,she came at 11am.i wasn't notified of change.
15 May 2023
Good experience
They do a good job cleaning and sometimes do extra things if there's time.
The workers are trustworthy and always turn up as planned.
11 May 2023
Ladies always polite and respectful of…
Ladies always polite and respectful of our home.
They provide a great service on our home.
10 May 2023
I like having regular familiar faces and
19 April 2023
Relationship between service personal and client
I have always regarded the service provided to be excellent. I have been able to explain any provisions I would like, what I needed and how to do it my way if necessary. Great friendship. Thank you.
10 May 2023
Olivia is an excellent worker
Olivia is an excellent worker. She has a lovely personality and I am always grateful for what she achieves. I also can trust her to leave my house looking clean and tidy and it smells good too.
Many thanks
Carolyn
8 May 2023
The girls did a really good job
The girls did a really good job. Left my home sparkling clean & smelling really nice. The cleaners are always polite & friendly & always on time.
9 May 2023
Friendly and Thorough
I was very impressed to see they cleaned what I requested and even more. Also, no strong cleaning odors of chemicals.
Not so happy with the admin side of things. I seemed to have to double up on paperwork and had to repeat my requests more than twice. I filled out the paperwork as well as the NDIS coordinator so that meant he got paid for something I had already done. It might be because it all goes through Sydney and then back up to our local area.
10 May 2023
Reply from Sistability
Hi Karolina,
thanks for sharing your honest feedback! We're very happy to read that you are satisfied with our cleaning standards! Please note that we are a local business based in Ballina and do not have an office in Sydney :)
However, we understand your concerns about the administrative side of things and had a look into the situation you are referring to. It appears that your NDIS coordinator filled out paperwork without notifying you, which resulted in you both filling out the same paperwork.
We understand it's frustrating to pay a coordinator when you are more than capable of managing your own admin. If you prefer to have more control, there are self-managed plans available that offer greater autonomy. This could be something worth considering to avoid this situation in the future.
Let us know if there is anything else we can help you with!
Courteous staff
Staff have always been courteous, but they are very rushed so not as diligent with the cleaning. Cleaning Staff has been unpredictable lately with only one person attending when 2 were planned
2 May 2023
Reply from Sistability
Hello Rosalie,
Thank you so much for sharing your feedback with us! We are incredibly grateful for your kind words about our friendly staff. However, we want to take a moment to apologize for any inconvenience you experienced with the cleaning service. Unfortunately, one of our team members unexpectedly fell ill on the day of your visit, which resulted in a shortage of cleaning staff. We completely understand how important it is to maintain high standards, and we are actively working to prevent such situations in the future.
We want to assure you that you have only been charged for the service of one person, even though we had initially planned for two staff members. If you have any further questions or concerns, please don't hesitate to reach out to us. Your understanding means a lot to us, and we can't wait for the opportunity to serve you even better next time!
To clean the smallest hard to reach places.
What made my experience great, is that I didn't need to lift a finger. The cleaners are good at doing their job. And I was happy with the result about them cleaning thoroughly.
3 May 2023
Excellent work
Excellent work, punctual, great attention to detail, lovely people, professional.
9 May 2023
Great work by all staff!!
30 April 2023
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