Placed an order on June 25th and was told (via email) that it was shipped to the recipient on June 29th. So far that's fine. Though I paid $54.90 for expedited shipping. Well, the order was not actu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I should have come here to read reviews before I placed my order. I ordered a meal for my good friends passing - to support her now widowed husband and 2 children. I paid $50 — yeah $50!!! for expedit... See more
Company replied
Send-a-meal was a bereavement gift for recent widower. The site should have communicated with me about delivery status. Recipient told me when package arrived; Send-a-meal did not. Although I inclu... See more
Very disappointing so far. Ordered a few meals to send to a friend returning home from a stay in the hospital. I guess I should have read more carefully, but to tell me that the $24.00 you charged for... See more
Company replied
Company details
- Gift Shop
- Corporate Gift Supplier
- Food Products Supplier
- Frozen Food Store
- Meal Delivery
- Online Food Ordering Service
Written by the company
Send a Meal - Gourmet Prepared Meals Delivered To Your Home. Satisfaction Guaranteed. Order Food Gift Delivery For Every Occasion Includes Dinner Delivered Nationwide. Online Fresh Chef Premade Food Baskets.
Contact info
21750 Hardy Oaks Blvd, Suite 104, 78258, San Antonio, United States
- 888-680-5454
- customerservice@sendameal.com
- sendameal.com
1.5
Bad
931 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Food arrived spoiled
Placed an order on June 25th and was told (via email) that it was shipped to the recipient on June 29th. So far that's fine. Though I paid $54.90 for expedited shipping. Well, the order was not actually delivered to the recipient until July 6th - 1 WEEK later! 1 week's time in transit for frozen food items. As you can imagine, the food arrived hot and spoiled. The recipient had to throw it all out. Granted, some of the responsibility could fall on UPS. But then I tried reaching SendaMeal customer service several times, by phone and online. You can't get past the "virtual assistant" and I've received no response yet at all. The virtual rep tells you that you'll get a response within 1 business day via email. Still waiting for a response to try to get my money back.
UPDATE: To be fair, I wanted to provide an update to my earlier review. The company did respond via email and stated that they would issue me a full refund.
25 June 2026
Unprompted review
I should have come here to read reviews…
I should have come here to read reviews before I placed my order. I ordered a meal for my good friends passing - to support her now widowed husband and 2 children. I paid $50 — yeah $50!!! for expedited shipping to get it to her family in time. I’ve emailed Sendameal 3 times because, what a shock, the package has yet to arrive and should have been there 3 days ago! I have had one response with them stating “they’re looking into it”. How horrible is your company that you take advantage of people during their most vulnerable moments and when they are trying to send comfort during others most difficult times in their lives! Your company should be ASHAMED! It’s absolutely disgraceful and I hope your business goes out of business before you can do damage to anyone else!!
2 March 2026
Unprompted review
Reply from SendaMeal.com
Hello Patricia, thank you for reaching out and we sincerely apologize for the delay with your order. We understand the urgency — this was a condolence gift during an incredibly difficult time, and we fell short. Your overnight shipment was sent with tracking #1ZAF73970196573905 and your $49.90 shipping has been refunded. We take full responsibility for this experience and would like to make it right beyond the shipping refund. Please contact us directly at customerservice@sendameal.com or 1-888-680-5454 so we can discuss additional options. Again, we are deeply sorry. — SendaMeal.com Customer Care
Minimal Support
I saw that they have telephone support and so I placed an order after hours, even though I had some questions. The next day I found out that the telephone support consists of a bot that can answer questions you don't have. The bot said that I would get a response by email, which is not ideal, but even that did not happen. I canceled my order.
10 February 2026
Unprompted review
Reply from SendaMeal.com
Hello Bobby, we apologize for the frustration with our after-hours support. We do have live customer service representatives available Monday through Friday, 9 AM–5 PM CT at 1-888-680-5454. We were unable to locate an order under your name in our system. If you could provide your order number or the email address used at checkout, we would be happy to look into what happened with your cancellation and email follow-up. We want to make this right. Please reach out to us at customerservice@sendameal.com. — SendaMeal.com Customer Care
Food Not Delivered
I ordered food to be delivered to my daughter in college. It was sent in two separate deliveries. One got there without a problem. The other was not delivered and the delivery instructions said they would try the next day. They did not. The food had already been sitting on a truck for a week. I reached out to the company about it and I was told the only option was to repurchase. I have emailed asking about the policy on this and they have since quit answering my emails.
26 September 2025
Unprompted review
Reply from SendaMeal.com
Hello Amanda, we sincerely apologize for the issue with your order. You are correct that it shipped in two separate packages, and we are sorry that the second delivery was not completed. We also apologize that your follow-up emails went unanswered — that is unacceptable and does not reflect our standards. We would like to resolve this for you with either a reshipment or a refund for the undelivered portion. Please contact us at customerservice@sendameal.com or 1-888-680-5454 and reference this review. We want to make this right. — SendaMeal.com Customer Care
If I could give them zero stars I…
I’m editing this as the company has responded. The website isn’t that user friendly for checking on credits and gift certificates as you have to enter it each time. It’s not saved in your account like Starbucks or Amazon. But I am updating this to three stars. @sendameal where does one check where the credit was applied to? I will update when I place my second order and see how it goes.
If I could give them zero stars I would. I was given a gift certificate from my colleagues as I'm battling cancer and going through chemo. It was a large amount $$ in this gift. I ordered 20 meals, received 18 meals because they canceled two vegetarian meals that are discontinued and didn't deliver the meal or replacement and didn't give me a refund on the two meals that I did not receive. The only way to contact them is through email and they do not respond.
7 May 2024
Unprompted review
Reply from SendaMeal.com
We corresponded with you throughout the process and provided you a refund plus additional shipping fees to assist you.
We unfortunately ran out of Shepherd's Pie. Because you paid with a gift certificate, or system applies the refund as a store credit.
On May 10, 2024, at 5:08 PM, sendameal.com wrote:
Resolution to Your Recent Order Concerns
Dear Jeannie,
We sincerely apologize for the issues you have encountered with your recent order. Unfortunately, the Shepherd's Pie became unavailable as we were processing your order, and we acknowledge the confusion this caused. To rectify this, we have processed an additional refund of $24.90 for the meals you did not receive. This amount should reflect in your account shortly.
Regarding the shipping charges, we regret any misunderstanding concerning our free shipping promotion. This offer started today and was not in effect at the time of your purchase. As such, we are unable to apply this promotion retroactively.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to contact us.
Best regards,
Customer Service Team
Very disappointing so far
Very disappointing so far. Ordered a few meals to send to a friend returning home from a stay in the hospital. I guess I should have read more carefully, but to tell me that the $24.00 you charged for shipping takes 7-10 days? Perishable items? Unacceptable. Next time I’ll use Spoonful of Comfort or another service.
22 April 2024
Unprompted review
Reply from SendaMeal.com
Hello Sean, we apologize for the frustration with our ground shipping timeframe. You are right that 7–10 days can feel too long for perishable items, especially when sending a thoughtful gift to someone recovering. We do offer expedited 2-day and overnight shipping options at checkout for time-sensitive orders. We understand that the standard shipping timeline was not clearly communicated during your ordering experience, and we have been working to improve that transparency on our website. We are sorry we lost your confidence and hope you will consider giving us another chance. — SendaMeal.com Customer Care
All good
Friendly website. Good updates and timely delivery.
Nice variety of delicious food.
20 March 2024
Unprompted review
Reply from SendaMeal.com
Thank you so much, Coleen! We are glad you enjoyed the website, the updates, and the variety of meals. We appreciate your kind words and your order. — SendaMeal.com Customer Care
Easy transaction
Easy transaction, love using this service for gifts. My dad loves the food. Delivered on time!
11 December 2023
Reply from SendaMeal.com
Hi there!
Thank you so much for taking the time to share your positive review of our ecommerce website! We're thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and it's always wonderful to know that our efforts are making our customers happy.
If there's anything specific that stood out to you or any suggestions you have for us to make your experience even better next time, please feel free to let us know. We appreciate your feedback and look forward to serving you again in the future.
Thanks again for choosing us and for being a valued customer!
Best regards,
SendaMeal.com Team
Easy as Sunday morning coffee….
My wife and I had some family in town before Thanksgiving. We ordered a couple of the turkey dinners with a lot of fixings on the side. Yes! It was a package deal and I didn’t have to bake any big bird. Thank you SendaMeal for the timely delivery and the well packaged shipment. The whole experience was epic, because we had very little work prepping the dinner and the cleanup was a cinch.
18 November 2023
Unprompted review
Reply from SendaMeal.com
Thank you, Ryan! We are so happy to hear the turkey dinners were a hit with your family. We love hearing that the whole experience was easy and enjoyable. We appreciate you choosing SendaMeal and hope to serve you again! — SendaMeal.com Customer Care
Send a Meal to the rescue!
My mom recently entered an assisted living facility. Send A Meal has been a huge help in giving her a variety of foods to eat outside of just what’s served. The meals are easy to order and taste great! Highly recommend for others in a similar situation.
17 May 2023
Unprompted review
Reply from SendaMeal.com
Thank you so much, Holly! We are glad Send A Meal has been helpful for your mom at the assisted living facility. It means a lot to us to be able to provide her with a variety of meals she can enjoy. We appreciate the recommendation! — SendaMeal.com Customer Care
WHY ARE 50% of these reviews stating…
WHY ARE 50% of these reviews stating they NEVER GOT MEAL??? I WAS going to place an order but these odds are TERRIBLE. NO REPLIES from the company.... Just not good.
28 September 2021
Unprompted review
Reply from SendaMeal.com
Hello Noreen, we understand your concern, and we appreciate your honesty. We have been actively working to improve our shipping reliability and customer service response times. We have over 900 reviews, and the majority of our customers have had positive experiences. We would love the opportunity to earn your business. If you decide to place an order, please feel free to reach out to us at customerservice@sendameal.com or 1-888-680-5454 and we will personally ensure your order goes smoothly. — SendaMeal.com Customer Care
I ordered a gift card for a friend and…
I ordered a gift card for a friend and it was to be emailed to her on a specific day and the email with the gift card wasn’t received. If this issue gets ironed out I will leave another review.
2 July 2021
Unprompted review
Reply from SendaMeal.com
Hello Valued Customer,
Thank you for contacting SendaMeal.com.
We have received your message regarding order ID S-404588. Our offices are currently closed for the holiday. We have gone ahead and email the gift certificate and cc'd you a copy for your records. Please let us know if you have any additional questions. Thank you for your order.
From: SendaMeal.com
Sent: Saturday, July 03, 2021 8:58 AM
To: 'chapmaned06@yahoo.com'
Cc: 'amiesan70@gmail.com'
Subject: SendaMeal.com Gift Certificate
For the fastest customer service, check the latest status of your order, get tracking information, obtain copies of receipts and more by logging into your account here: https://www.sendameal.com/inc/account/main
Sincerely,
From: SendaMeal.com
Sent: Saturday, July 03, 2021 8:58 AM
To: 'chapmaned06@yahoo.com'
Cc: 'amiesan70@gmail.com'
Subject: SendaMeal.com Gift Certificate
Hello SendaMeal.com Gift Certificate Recipient,
Happy with the delivery
Happy with the delivery. It came in time and all products are fresh. Thanks you made my day!
3 June 2021
Unprompted review
Reply from SendaMeal.com
Thank you, Thomas! We are thrilled to hear the delivery was on time and the products arrived fresh. Comments like yours make our day! — SendaMeal.com Customer Care
Very accommodating
Send a Meal was able to accommodate the delivery date of the gift I sent. The recipient said the food was tasty and will recommend to others.
1 January 2021
Reply from SendaMeal.com
Thank you, MW! We are happy we could accommodate the delivery date for your gift. It means a lot to hear the recipient enjoyed the food. We appreciate the recommendation! — SendaMeal.com Customer Care
This was the first time I ordered…but it won't be the last!
This was the first time I ordered anything like this. I was purchasing to send Christmas dinner to my friend and her family. I sent the personalized holiday ham selection. Before I even placed the order, customer service was outstanding. They were very responsive to my many questions via email. They made the whole process easy and painless. I did not partake in the meal, but my friend said her family really enjoyed it. Everything was packed perfectly, delivered on time, and tasted wonderful. I will definitely use Send A Meal again!!
28 December 2020
Reply from SendaMeal.com
Thank you so much, NanaT! What a wonderful Christmas gift for your friend and her family. We are so glad the customer service, packaging, and delivery all met your expectations. We look forward to serving you again! — SendaMeal.com Customer Care
The meal hasn't been eaten yet but it…
The meal hasn't been eaten yet but it was delivered in the time frame I was told, and with a blizzard to boot. Very happy with the service, hoping the meal is as good as it looked when I ordered.
19 December 2020
Everything arrived to Mom and Dad at…
Everything arrived to Mom and Dad at their retirement house on-time and they said it looks great. Even in a snow storm in RI. Awsome job guys. Thanks
19 December 2020
Slow service.
Our friends have still not received their meals! It's been over a week. I can't comment on quality since nothing has arrived.
19 December 2020
Helping Recuperation
The meals arrived at different times but over all a good experience. Kids haven’t tried them yet but said they look good 🥰
19 December 2020
Delivered on time
Delivered on time, icy cold. Chicken in pastry and prime rib dish was scrumptious.
18 December 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.