Scoop Insurance Reviews 

can not access their website (myscoop) when i try to log in i get the question in a box that says "are you still there?" over and over 3 or 4 times when i press yes then boots me out ....tech agent can not fix it. felt like she had no idea what she was doing. this was from an email to renew my ins. so she sends me a email so i can pay my insurance instead of helping me. if that isn't a "Screw you, just give me your money, jerk. i do not know what is. when i first joined this ins company they were so nice... paid them, a year later this is the crap i got.... DO NOT USE THIS COMPANY.... utter disappointment here

Wow I never worked so hard trying to get a simple quote from scoops broker in welland Xyril Baylon. He could not give me a quote !!. I supplied him with everything he needed and more.( licence, access to credit score)
I asked if he would send by email quote for bundled auto and house he said, absolutely. Well I I got was an auto only quote. After all the questions and answers he didn’t send the bundled quote. He said he would be there till 8 so from 3 on I keep trying to get ahold of him and all the next day. Even tried getting his co workers to get him to contact me. He would not answer my calls all went to voice mail that he didn’t answer either. Didn’t respond to my emails. I have no idea why a broker would treat a customer like this!? Crazy I have no use for this place now. He should not work with public. This behaviour be reported to RIBO.
Kim redmond

Scoop insurance cancelation policy is ridiculous. Had 1 month left on my policy ending on September 18, and they're charging a $65 cancelation fee, as I've sold the vehicle as of August 22, stating the refund is $88 dollars; meanwhile, I was paying 189/per month. Either the sales rep is poor at math, or this is an overall rip-off for the paying customer. Will never insure with Scoop again.

Call for a quote.
Next thing you know
They started billing me. Holy Batman …..
Negative Billing.
They just keep going on like I signed a document
Beware of on line demons their the whole scope on my Review 🫪🫪

A Google search summary for Scoop today indicates they close at 8:00 pm. But the chatbot response indicates they only answer the phone and chat lines from 9 am to 4:00 pm. And that certainly reflected my experience today.
9-4 is not exactly extensive coverage in today's busy world. Outside those hours, bots answer the phone and the chat line, directing callers to the website. The website response?
"Message not delivered. Your message couldn't be delivered to [scoopinsurance.ca] because the remote server is misconfigured. See technical details below for more information."
The reason I tried to call Scoop was that they sent me an email at 4:08 pm saying my payment was successful. No indication of what the payment was for or how much. Confusing.

Fast and courteous and reasonable. I appreciate the savings compared to the company I was using before which seemed to be gouging me.

after I paid， I wrote 2 letters to the broker， but I didn’t get any reply

The were friendly,patient and never felt pressured or rushed to make decisions. And was happy that they were easy to reach or replied back quickly for any concerns

Recieved an auto insurance quote, signed the contract and cancelled my previous insurance. Get a call a few days later saying they cannot honor the quote and the rate has now doubled. So I had to go back to my old insurer after cancelling and luckily they agreed to honor my previous cancellation.

I have been driving for almost 40 years never been in a accident or got a impaired I lost my licence for a month 15 years ago for demerits, and my quote for a new truck was 7000 dollars/year ! I’ll drive a beater before I ever pay that !

S. Sends me pink slip , I think inhave insurance, I find out four(4) months later they NEVER notified carrier . I had no coverage for entire time ...took Another mth and 14 phone calls to rectify situation as it was out of carriers hands and scoop never followed up.....beyond amazing

I was dealing with a very nice gentleman Rashid explained every thing well to me

My car and home policy details were explained in depth. My agent stayed on the line while I setup CAA coverage to add this benefit to my policy.
My agent was really helpful and I was able to save money by bundling my auto and home insurance with Scoop.

I was impressed by their attention to detail, in that they answered all of my questions while I changed insurance providers. Great staff to deal with...

Scoop has cancelled my father's car insurance policy and would not provide us with Estate insurance. Asking to speak with management was torture and the customer service would not put us through! Now the vehicle is sitting without insurance which makes it difficult to sell. No sympathy whatsoever at their end. Do not recommend them at all!!

Cassidy-Anne is wonderful. She followed up with me when my old policy was due and the process was smooth and seamless. Most of all she saved me several hundreds of dollars on my home & car policies. I highly recommend her and this company.

Working with Scoop Insurance to secure my auto coverage through CAA was an excellent experience. As a broker, they did a fantastic job of streamlining the shopping process, quickly finding a reputable provider that offered great value for my needs. The team was highly responsive, knowledgeable, and genuinely helpful throughout the transition. To make the experience even better, it would be great to see them offer an online client portal for quick policy tweaks down the road, but their current personalized customer service is already top-notch.

Fast service insurance set up within a day

Great customer service. It was easy and fast. She was great.