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Scoop Insurance Reviews 

582
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 368 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being exceptionally helpful, patient, and knowledgeable when guiding them through new policy setups. Consumers often highlight the smooth user experience and express genuine satisfaction with finding affordable insurance rates that lead to significant yearly savings on their policies. Some people were dissatisfied with unexpected rate increases, noting that prices occasionally changed or initial quotes could not be fully honored later on. A few reviewers also mentioned communication challenges, such as difficulties reaching representatives or getting timely responses when trying to sort out important details.

What people talk about most

Customer service

People report positive experiences with customer service, noting that agents are polite, attentive, and very... See more

Service

Users describe positive interactions with service, highlighting fast, professional, and courteous assistance... See more

Price

Customers consistently note positive experiences with price, highlighting significant savings and affordable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth and stress-free the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well my insurance keeps going up every year with no accidents or anything, but all in all im happy ,Thankyou Rheal Lapensee.

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more

Rated 5 out of 5 stars

Had a great experience with Scoop Insurance. Hunter was amazing through the whole process - professional and efficient. Explained my options and helped choosing ones that are right for me. Highly r... See more

Rated 5 out of 5 stars

Cassidy-Anne is wonderful. She followed up with me when my old policy was due and the process was smooth and seamless. Most of all she saved me several hundreds of dollars on my home & car policies. I... See more


4.4

Excellent

TrustScore 4.5 out of 5

582 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(582)

366 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I received a follow up call after…going online to compare quotes.

I received a follow up call after completing an online insurance comparison quote. Avinash (agent) went over all details of the quote and answered all questions I asked. I tweaked coverage for both the home and auto coverage and was able to get coverage at a significant savings that was exactly the same as what I had. I will always recommend everyone to get comparison quotes. All paperwork was completed while on the phone and as a plus, this didn't take all day, in fact, it was all done and signed in under two hours!

13 May 2026
Unprompted review
Rated 4 out of 5 stars

Great staff

The staff were wonderful, specifically Shilaka who I dealt with. She helped me through getting a plan that worked for me within my budget.
It didn't go perfect but im satisfied and would reccommend.

13 May 2026
Unprompted review
Rated 4 out of 5 stars

Great service

I was new to using Scoops, not only was the service and help great. They found me the best deal on car insurance and gave me tips, advice and were very helpful. Id definitely use them again. Great service and staff.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

The rep helping me made my experience…

The rep helping me made my experience very easy, it's a daunting task to change providers but Scoop made this process simple; they were thorough & very informative thru out the process, helping me every step of the way - with confirmation emails, direct line phone numbers (no waiting) and reasonable pricing. The customer service experience was fantastic.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Pretty quick and easy process

Pretty quick and easy process setting up auto insurance with them. Around 2 hours but that was because I needed to get some info. I received quotes from a couple big insurance providers which were way too expensive. I didn't have a car for 2 years and before I sold it I was paying a reasonable amount for a clean driving record. I just bought a car and now those big providers quoted me 1.5-2x of what I used to pay. Unbelievable.
Then I got connected to Scoop and they found a provider which was around the same of what I was paying 2 years ago. With increased 3rd party liability as well. So far I'm pleased with the service

14 May 2026
Unprompted review
Rated 4 out of 5 stars

The broker took almost all the…

The broker took almost all the information by phone and then followed up by email which was great.
The online portal is easy to access and to navigate.
Great prices for comparable coverage.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I switched all my car and home…

I switched all my car and home insurances to CAA. Scoot Insurance were the ones the helped my with this transition. They made it quick, easy and were very quick to answer all of my questions. I would recommend them to anyone. Plus I saved just over $1100.00 a year.

Thanks

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst insurance experience I’ve ever…

Worst insurance experience I’ve ever been through. Locked us into a one year term with CAA insurance. then we get a letter in the mail, two weeks later
, that the insurance company decided to do a home inspection and raised our rates over 20% because house “had nice finishes”. Then charged us a $300 cancellation fee . It’s clear they are just signing you up with the insurance company where they can make the most money.

15 April 2026
Unprompted review

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