sansdrinks.com.au Reviews 

I rarely leave negative reviews, but this was one of the worst online shopping experiences I’ve had.

I found Just Wines through a Google Shopping listing advertising a non-alcoholic product with “Free delivery” displayed beneath it. When I reached checkout, I was charged over $23 in shipping. Customer service responded as both Sans Drinks and Just Wines, which was confusing, and they refused to honour the advertised free delivery, repeatedly referring me back to their website instead of addressing the Google Shopping advertisement that had influenced my purchase.

Communication throughout was incredibly frustrating. I repeatedly had to follow up just to receive responses, my requests to communicate by email rather than phone were ignored (I received multiple phone calls after specifically asking not to be called), and I was subsequently inundated with marketing emails that I had never knowingly subscribed to.

To make matters even more confusing, after days of correspondence I was sent an invoice through Sans Drinks, despite my enquiry always being about Just Wines. The invoice offered a worse deal than simply ordering through the Just Wines website myself, with a smaller discount and higher shipping costs.

In the end, I gave up trying to resolve the issue and placed the order myself directly through the Just Wines website.

Unfortunately, when the order arrived, they had sent the wrong item.

I contacted customer support immediately, but once again had to repeatedly follow up before receiving any meaningful response. Despite the mistake being a straightforward fulfilment error, I was told my enquiry was still being “processed” while the days passed. I had purchased these items for a baby shower and made it clear that time was critical, yet I still had to continue chasing them before the correct item was finally dispatched.

Everyone makes mistakes, but what disappointed me most was the repeated lack of ownership and urgency. Almost every stage of this purchase involved a new problem, and every resolution seemed to create another issue. By the end of the process, I had spent far more time chasing customer service than I ever should have for a simple online order.

Based on my experience, I would not purchase from Just Wines again.

Kristy was very friendly and helpful and explained why the Tread Softly Pinot Grigio bottles were missing from my order as the bottles had shattered during the delivery.
She then advised that the wine was out of stock so she offered to replace it with my other favourite wine, the Tread Softly Rose. I was very happy with her attention to detail and her friendliness.

Have ordered around 5 times now and have found the products to be great and the customer service to be really responsive. I provided some friendly feedback on a topic and they really listened.

I had no issues with ordering from Sans Drinks or receiving my order. The ordering process was straightforward and delivery was prompt.

My concern is with customer service and communication. I emailed an enquiry regarding rewards points that I appeared to be entitled to but was unable to access due to the way the website is set up. I never received a response to that email.

However, after I left some items in my online cart without checking out, I received a phone call (and voicemail) from Sans Drinks letting me know those items had gone on sale and inviting me to call back to receive the discount. While I appreciate the effort to help customers save money, I found it frustrating that a sales-related call was prioritised over responding to a genuine customer service enquiry.

I also don't recall consenting to promotional phone calls, although it's possible I may have inadvertently opted in during the checkout process. Either way, I would have preferred an email response to my enquiry rather than a marketing call about items left in my cart.

Overall, the ordering and delivery experience was good, but the lack of response to customer enquiries and the communication priorities left me disappointed.

This company and their customer service team are the best I have come across and I am a regular online shopper. Any queries are answered quickly and comprehensively.

Very helpful with personal consideration of my wishes, not just sales.

Really nice interaction with Kristy and she lets me know what is available and what the costs will be.

Bought the box "featuring the popular Guinness 0.0 Stout, along with new dark stouts" - not a single stout received in the box. Complained and was called a liar, with SansDrinks updating the page to exclude Guinness after I pointed out it was still on sale. Scummy company, underhand practices and abysmal customer support.

so many choices and everything so far has been great, I had the negroni spritz a while ago and loved it! The beer someone had me try that I can't remember the name of was really nice too, the only thing I didn't like was I think it was the wolf blass but that comes down to personal taste because the other people trying it loved it. delivery and pricing was also fair and a smooth process.