Igetaustralia Reviews 

319
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 266 reviews, reviewers had a great experience with this company. Customers frequently mention that deliveries arrive exceptionally fast, often within just a few days, ensuring that products are always correct and arrive in wonderful condition. People also love the helpful tracking updates, straightforward payment methods, and overall smooth website navigation that make shopping very easy. Some reviewers were not happy with occasional shipping delays, pointing out that some parcels took much longer than expected or never arrived at all. A few consumers also mentioned experiencing poor communication and slow support responses when trying to resolve these missing orders or tracking issues.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting super fast shipping times... See more

Order

People report ambiguous experiences with order, reflecting a high level of disagreement among consumers.... See more

Product

Customers consistently note positive experiences with product, highlighting the great quality and wide... See more

Service

Reviewers highlight positive aspects of service, describing it as consistently quick, efficient, and... See more

Response time

Customers had ambiguous experiences with response time. While many reviewers reported absolute frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been a loyal customer to IGET AUSTRALIA for a few years now. I appreciate all team members efforts to deliver my orders as requested. 98% of my experiences have been delivered correctly and pro... See more

Company replied

Rated 4 out of 5 stars

Update: 24/05 on its way should receive on Wednesday TY IGETAUSTRALIA. Update 21/05/26 STILL not received my products, over 2 WEEKS and still NOTHING. Have tried emailing and unable to get through... See more

Rated 4 out of 5 stars

pretty good vape supplier ordered 3 vapes they came in 2 days all though I took one puff out of a vape then it stopped working again it was only 15$ so I don't mind but other then that the other 2 vap... See more

Company replied

Rated 5 out of 5 stars

Placed another order yesterday via the new site from the newsletter. Paid this morning.... fingers crossed I get this order as quickly as the last two. Was a little worried because I couldn't pa... See more

Company replied


Company details

  1. #3 of 4 best companies in Vaporizer Store

Written by the company

Welcome to IGET Australia, your trusted online vape store for high-quality disposable vapes and accessories. We stock Australia’s most popular vape brands, including IGET Bar Pro, Ali Bar Bar, Rabbeats, Vapehub, and many more. Our mission is to provide the best vape products at affordable prices with the fastest delivery in Australia. At IGET Australia, you’ll find a wide selection of premium disposable vapes and flavour-packed devices designed for smooth performance and long-lasting satisfaction. Whether you’re chasing bold flavours, powerful hits, or sleek, easy-to-use designs, we’ve got the perfect vape for you. We’re known for our express shipping Australia-wide, ensuring most customers receive their orders in just a few days. Our fast processing, secure packaging, and reliable customer service make buying vapes online quick and hassle-free. Choose IGET Australia for unbeatable vape prices, trusted brands, and lightning-fast delivery. Discover why we’re one of the most reliable and recommended vape stores in Australia — where quality, convenience, and speed come together for the ultimate vaping experience.


Contact info

4.1

Great

TrustScore 4 out of 5

319 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(319)

264 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could rate it zero stars I would

If I could rate it zero stars I would. this company was okay at first. I made a smaller order to make sure i'd actually get it then placed another order June 2025 and Its now August 2026 and still has not arrived, no emails back despite my consistent emails and attempts to contact them for over a year now. No product, no refund no nothing-just completely ghosted.

7 August 2025
Unprompted review
Rated 3 out of 5 stars

I placed three separate $220 orders and…

I placed three separate $220 orders and paid extra for Express Post, expecting them to be dispatched promptly. Unfortunately, I am still waiting for a tracking number for any of the orders.

The lack of communication is very concerning, and I'm beginning to worry that my items may not be sent at all. I understand delays can happen, but customers deserve updates, especially when paying for express shipping.

At this stage, I'm disappointed with the service and hope the seller provides tracking information and dispatches my orders as soon as possible. :-(

Will change to 5 star if get some form of correspondence. $660 is allot of money when there is concern about items being sent at all.. have emailed. No response. I hope company is just very busy causing delay. 🤷‍♂️

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed been over 10 days!

Disappointed been over 10 days!! paid express shipping emailed the company twice they will not except my email and it says it still hasn’t been shipped don’t think I’ll be getting my money back or my order would not buy from this website scam

14 July 2026
Unprompted review
Rated 1 out of 5 stars

So far not good experience

So far not good experience. I placed an order 8 days ago. Have had no email or updates saying it's been shipped or posted.. I sent an email 2 days ago, but no response to my email. I feel like it's an order I'm not going to receive

27 July 2026
Unprompted review
Rated 4 out of 5 stars

It has been quite an ordeal but the…

It has been quite an ordeal but the company is going to refund me the order I didn’t receive. I have dealt with this company quite a lot and never had a problem before this. Their service has always been quick and efficient. I hope my future orders will arrive as before.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

This website is scamming

This website is scamming. Been 10 days still nothing happens, no reply email or text. This a scam website i had lost $200 for this shit. Don’t trust the good reviews on here that is fake reviews.

14 June 2026
Unprompted review
Rated 1 out of 5 stars

Placed an order and received the…

Placed an order and received the confirmation email. Replied to the email as instructed. Nothing further was received. No notification that my goods were posted...Nothing! I have tried emailing again, no reply. Tried the 'contact us' button on the website, nothing. Tried phoning the number on the website, nothing, doesnt even ring through. Was very hopeful after reading such positive reviews on here. I guess I shouldnt be surprised when doing stuff like this. Expensive lesson learned.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

I am yet after 2 weeks waiting for any…

I am yet after 2 weeks waiting for any sign of tracking or even mine been sent. Then I go onto my order and click on tracking and it says this website no longer available. Money back please if you can't supply

17 May 2026
Unprompted review
Rated 1 out of 5 stars

100percent scam this company

Placed order with this company ,but they never respond they blocked me off there site ,this company is 100percent a scam save your money they never respond scam scam scam scam

7 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look