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OzSmoke Reviews 

3,283
•
TrustScore 4.5 out of 5

4.7

Tobacco Shop
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Review summary

Created with AI, based on recent reviews

Considering 548 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently highlight the exceptionally fast delivery times and the secure, discreet packaging that consistently ensures delicate items arrive safely, promptly, and completely undamaged. Consumers also deeply appreciate the user-friendly website, the vast range of available items, and the high quality of products offered at very reasonable prices. However, some customers also noted receiving broken or damaged items, alongside occasional issues concerning poor overall product durability after brief usage. A few reviewers additionally expressed frustration regarding delayed responses, incorrect items being shipped, and a lack of helpful communication when trying to resolve order problems.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, consistently highlighting prompt shipping and... See more

Product

Reviewers highlight positive aspects of product quality, praising the great selection and reasonable prices.... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery and helpful... See more

Order

Clients share positive opinions on order, highlighting that the website is easy to navigate and the... See more

Quality

Reviewers mention positive feedback about quality, consistently describing products as brilliant, high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered a few times from Ozsmoke and my last order had items on sale with genuine discounts plus a free case. It's one of those stores I thought I'd only buy from once but happy I proved myself w... See more

Company replied

Rated 5 out of 5 stars

"I've ordered from Oz smoke a few times now and they are always faultless. They use thick bubble wrap so everything arrives in pristine condition. The packaging is completely discreet which I really... See more

Company replied

Rated 5 out of 5 stars

HIGHLY RECOMMEND♡♡ Such exceptional customer service, always kind, thoughtful, helpful and efficient. High quality range, and packaged SO beautifully, the team do their very best to ensure safe t... See more

Company replied

Rated 5 out of 5 stars

My recent online experience with Ozsmoke, ( always has ), been really good. Ozsmoke offer Quality products, at good prices, which become even better, with the 3 customer levels, Gold Silver and Bronze... See more

Company details

  1. Tobacco Shop
  2. Hobby Store

Written by the company

OzSmoke is proudly Australian owned and operated, with all orders dispatched locally from our warehouse in NSW. As one of Australia's leading online retailers of smoking accessories, OzSmoke offers one of the country's widest ranges of bongs, Sweet Puff glass pipes, Sweet Puff cases, lighters, scales, and many other accessories. Since our establishment in 2012, we have been committed to providing quality products, competitive prices, and outstanding customer service. Our customers enjoy: • Same-day dispatch (for eligible orders) • Free shipping on orders over $150 • Discreet packaging for your privacy • Friendly, reliable customer support Visit www.ozsmoke.com.au to explore our full range, or contact us at info@ozsmoke.com.au if you have any questions. We're always happy to help!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,283)

531 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Another quality order

Another quality order! Happy customer.... although my last few purchases, which are always with paid express shipping, still take quite longer then what they used too...which is my only complaint.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best every time.

Simply the best every time.

Can’t fault these guys have managed to get it right every single time. The packaging is exceptional. Speed of delivery is amazing and the Service is 2nd to none..

27 August 2026
Unprompted review
Rated 5 out of 5 stars

You get exactly what you pay for and…

You get exactly what you pay for and also the package is just a plain old brown cardboard box, discreet, no signs or labels
And the fast delivery charge made sure it was at my house the next day
I cannot fault these guys at all and everything works perfectly I highly recommend!! 11/10

28 August 2026
Unprompted review
Rated 2 out of 5 stars

Fake gatorbeug and crappy mystery box

I've used these guys heaps of times and so far the pipes have been good. But the bongs. Earlier this year I bought the hatorbeug gatorberg. It's not genuine. It's a cheap rip off, with the weirdest mouthpiece ever. Unusable.

Last week I ordered one of the $30 mystery bong packs. The crappy silicone iiiii that turned up is rubbish. Seems like they just stick the crappy cheap import that jeduyu

20 August 2026
Unprompted review
Rated 2 out of 5 stars

Low quality

The quality of product was so poor, within a day of usage the neck of pipe cracked and snapped in half.

26 August 2026
Unprompted review

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