Great communication from start to finish! Convenient updates almost daily on their website, as well as consistent support from staff. One product tasted different than expected, which can happen to... See more
Company replied
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26 days and counting for my order of 5 to Melbourne. Came from China, took over 2 weeks to get out of China, then a week in korea Absolutely disgraceful do not order from these guys. Hopefully only a... See more
Company replied
Service was amazing, Felicia always replied strait away and was easy to talk to. It was also nice being able to track all the way from china being an Australian aswell.
Company replied
This company is transparent and the best supplier I have dealt with. If you want Cheap 5 star quality products, this is your go to. Great service and next level communication.
Company details
- #3 of 3 best companies in Electronic Cigarette Store
Written by the company
CNVAPES Australia is the Australia retail service site powered by CNVAPES | China Vape Source. With nearly 10 years of vape wholesale and international shipping experience, CNVAPES provides authentic products, real pricing, flexible retail orders, bulk order support, and Australia-wide delivery.
Contact info
4.4
Excellent
28 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My experience was bloody awsome was…
My experience was bloody awsome was always kept in the loop with processing and shipping and was always getting emails with the new products and varieties
15 June 2026
I’ve only made 2 orders with these guys…
I’ve only made 2 orders with these guys it’s a great company and I’m looking forward to future purchases and buisness with them, shipping time is a little long but that’s just what it is when it comes over seas, had a few doubts at first but they sent the packages and I received them, love this company will definitely order more and more from them. And April is very helpful she answered all my annoying questions and I thank her for being professional and answering them all.
22 July 2026
Unprompted review
This Number 1
This company is transparent and the best supplier I have dealt with. If you want Cheap 5 star quality products, this is your go to. Great service and next level communication.
20 July 2026
Unprompted review
I am very happy with my order and will…
I am very happy with my order and will be ordering again thanks
17 July 2026
Reply from CNVAPES Australia
Thank you for your appreciation, my friend.
Friendship is far more important than business, and this is just the beginning.
Great customer service
Great customer service . Would be 5 star but shipping took 5 ish weeks
8 June 2026
Reply from CNVAPES Australia
Hello, friend, thank you for your trust and support.
We are constantly working to improve our logistics efficiency and shorten delivery times. We believe we will continue to improve, and we look forward to serving you again in the future.
Reply from CNVAPES Australia
Hello, friend. Thank you for your trust and support.
We sincerely apologize for the unpleasant shopping experience.
E-cigarettes, being special products that contain batteries and e-liquid, occasionally encounter issues during international shipping, and the delivery process does indeed take longer. However, we can assure you that you will definitely receive your order. If for any reason you do not receive it, we will issue a full refund.
We are constantly working to improve our logistics efficiency and shorten delivery times. We believe we will continue to improve, and we look forward to serving you again in the future.
Service was amazing
Service was amazing, Felicia always replied strait away and was easy to talk to. It was also nice being able to track all the way from china being an Australian aswell.
20 July 2026
Reply from CNVAPES Australia
We’re delighted to hear that you’re satisfied with your shopping experience—that’s our top priority.
From Felicia to every customer service representative across mainland China, we’re all dedicated to providing the best possible service to every customer.
Maintaining transparency throughout the entire process is the best way to show our sincerity to our customers.
Every customer can view photos of their packaged orders and track their shipments directly in the User Center.
Would recommend
Very good website the quality of the product is amazing and has 24/7 customer service that responds within minutes would definitely recommend
20 July 2026
Unprompted review
Reply from CNVAPES Australia
My friend, thank you for your recognition.
Customer satisfaction is our constant goal.
Responding to customer needs as quickly as possible is one of our key priorities.
We look forward to working with you again.
Reply from CNVAPES Australia
Thank you for your trust and understanding. May our friendship begin here.
We are committed to building friendships and long-term partnerships with our clients, providing them with convenience and business value, and achieving mutual growth through trust and mutual benefit.
26 days and counting for my order of 5…
26 days and counting for my order of 5 to Melbourne. Came from China, took over 2 weeks to get out of China, then a week in korea Absolutely disgraceful do not order from these guys. Hopefully only a few more days arrived in Sydney yesterday
17 July 2026
Unprompted review
Reply from CNVAPES Australia
Hello, friend,
First of all, thank you for your trust and support.
Secondly, we would like to offer you our sincere apologies.
Sometimes changes in shipping policies can lead to longer delivery times, which can indeed result in a poor shopping experience for our customers. We will work to improve our shipping processes to minimize such delays.
We offer a 100% delivery guarantee; if you do not receive your order for any reason, you are eligible for a full refund.
Wishing you all the best.
great website ordered and my package…
great website ordered and my package came through, great customer support on they’re whatsapp will definitely be ordering again.
17 July 2026
Unprompted review
Reply from CNVAPES Australia
Thank you for your trust and support.
Customer Value:
Convenience · Better Business · Long-Term Partnership
fantastic Supplier - pleasure to deal with
The customer service was absolutely fantastic and I cannot fault their communication. Been a pleasure to do business with and look forward to a great partnership.
14 July 2026
Unprompted review
Reply from CNVAPES Australia
Thank you for your trust. Time is the ultimate test.
Cnvapes Promise
Convenience. Value. Long-Term Partnership.
Great communication from start to…
Great communication from start to finish!
Convenient updates almost daily on their website, as well as consistent support from staff. One product tasted different than expected, which can happen to any device, but the rest were perfect. It took about 3-4 weeks from order to doorstep, but definitely trustworthy!
Absolutely will use again!
9 July 2026
Unprompted review
Reply from CNVAPES Australia
Thank you for your recognition.
We will work even harder to provide our customers with a better experience.
Great service and products
Excellent service and communication from the start of the order.
Very highly recommended especially for Australians to have these products delivered and safe.
Will definitely be using this company again !!🤩🤩🤩🤩🤩🤩🤩🤩
7 July 2026
Unprompted review
Reply from CNVAPES Australia
Customer satisfaction is our constant goal. Thank you for your recognition.
Have a great weekend.
Very good experience good customer…
Very good experience good customer service keep good work 100% real
10 July 2026
Unprompted review
Reply from CNVAPES Australia
Customer satisfaction is our constant goal. Thank you for your recognition.
We hope this marks the beginning of our friendship.
Very happy with the sales and service
Very happy with the sales and service, very prompt at replying and shipping, will definitely buy from them again
10 July 2026
Unprompted review
Reply from CNVAPES Australia
Thank you for your trust and support.
Customer Value:
Convenience · Better Business · Long-Term Partnership
I trust this company
I trust this company, products were good quality, Felicia answered my annoying questions 😆as it was my first order ,it you want to track your order just use their tracking on the website,,just be patient as the products are coming from from the other side of the world 🌎 im in Australia so roughly 3 weeks was my wait time ,the products are alot cheaper than where I live so we'll worth the wait...
26 June 2026
Unprompted review
Reply from CNVAPES Australia
Thank you for your trust.
Felicia is a wonderful colleague, and I hope this marks the beginning of our friendship.
We believe in building friendships and long-term relationships with our customers, providing them with convenience and business value, and growing together through mutual trust and mutual benefit.
Good service from Bella they arrived…
Good service from Bella they arrived safe and on time
3 July 2026
Unprompted review
Reply from CNVAPES Australia
Bella is a wonderful colleague of ours.
Thank you for your recognition and praise.
We will continue to do our best to provide excellent service to every customer.
Fantastic service by yuki everytime…
Fantastic service by yuki everytime product is great
2 July 2026
Unprompted review
Reply from CNVAPES Australia
Thank you for your recognition; it has been a great encouragement to us.
We look forward to serving you again in the future!
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