Safewill Reviews 

421
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the easy-to-use website and clear guidance, making the complex process of writing a will completely straightforward and stress-free. Reviewers frequently mention that the service is highly efficient, professional, and provides helpful assistance whenever needed. Some people were dissatisfied with communication issues and long delays in receiving responses from support channels. Consumers also noted difficulties regarding customer service assistance, experiencing problems with getting timely updates or answers about their documents. Others mentioned that certain specific requests were not adequately addressed by the team.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting how the platform is... See more

Service

Reviewers mention positive feedback about service, highlighting a quick, professional, and cost-effective... See more

Website

Users describe positive interactions with website, finding the platform very easy to navigate, well designed,... See more

Response time

Reviewers highlight high satisfaction regarding response time, noting that questions were answered promptly... See more

Customer service

Consumers find customer service to be positive, highlighting tremendous support from beginning to end with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been putting off updating our wills due to cost factors. Safewill gave us the opportunity to create new wills for FREE. I have shared this with my husband, 26yr old Son and my nephew who al... See more

Rated 5 out of 5 stars

It's difficult to think of a better, easier way of completing your will than this. Absoluted perfect. Well done to your whole team. I have recommended it to a number of my close friends. Thank you... See more

Rated 5 out of 5 stars

In the final draft, the Will comes across as very professional looking with just the right amount of legalese yet easy to understand in everyday language. I'm glad I chose Safewill so I can literally... See more

Rated 5 out of 5 stars

Absolutely fantastic and most of it was easy to do on line and when I had trouble I just rang and Daniella was very helpful and we worked through it to complete it .. Very happy and will recommend to... See more


Company details

  1. Legal Services

Information provided by various external sources

Smart wills for modern life. Create your own legally binding will online in minutes. Safewill combines modern design and technology to help every Australian safeguard their life’s work.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(421)

344 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was made aware of Safewill via my super…

Was made aware of Safewill via my super fund. I found it easy to setup my will, We also did one for my wife and my daughter. Found it very easy to do online. I have been thinking of doing one for the last few years as was one of those things I kept putting off so I'm happy now I have one.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Safewill excellent for service and value

Safewill is one of the organisation that I have come across that did not charge any fees especially for older Australians whose will is simple.
The whole process online was very easy and straightforward and very happy with the final Will. Great service the thank you so much Safewill

30 October 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic free online service

What a fantastic free online service. Very easy to navigate and fill in the formation. And then it was just a matter of a couple of hours wait to be checked by the Safe will Solicitor, then it was ready to download and print. There was extra information on what to do re signing it etc.

29 October 2026
Unprompted review
Rated 5 out of 5 stars

HIghly recommend A+

It was easy and straightforward and very thorough. Questions were answered promptly. Very affordable. I have had no hesitation recommending Safewill to other people.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Peace of mind

My friend recommended Safewill. The process was easy to follow. I had a couple of questions, which were promptly answered. The document was presented in a professional format. Would highly recommend to family and friends!

29 October 2026
Unprompted review
Rated 5 out of 5 stars

Simple and clear to use

Simple and clear to use. Asks the right questions so you think about what you’re doing. Obviously I can’t say what the experience will be like for those I’ve left behind- but I appointed a Safewill professional executor to help my family executor - so hopefully the process will be smooth for them.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic and most of it was…

Absolutely fantastic and most of it was easy to do on line and when I had trouble I just rang and Daniella was very helpful and we worked through it to complete it .. Very happy and will recommend to my friends .. ;) Thankyou very much again

26 October 2026
Unprompted review
Rated 3 out of 5 stars

Great to have easily defined sections for my will

I liked that I do my Will online & revisit it to make changes from time to time.
I didn’t love that there are extra costs added through the process in order to progress. I’d I aware of that I wouldn’t have used this platform. Transparency is Key for trust. If my will can be changed to NZ as I’ve asked that would be great

24 October 2026
Unprompted review
Rated 5 out of 5 stars

Safewill provides the best offer.

Safewill provides a comprehensive and easy-to-follow form that covers everything you may need to include in your will. The process was simple and straightforward, and all it cost me was the time to complete the form. I then received a professionally prepared will without the hassle or expense of a more complicated process. Highly recommended!

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Straightforward

Cheap, simple and quick best describes my experience.
Used it to prepare will for my wife and myself and found the experience very comprehensive and straightforward.
Definitely recommend for straightforward wills.

19 October 2026
Unprompted review
Rated 5 out of 5 stars

Easy to understand

Easy to understand. Straight forward and easy for us oldies that need a bit of help now and then with this sort of thing.

19 October 2026
Unprompted review
Rated 5 out of 5 stars

Easy, Reliable and Professional

I tried using another provider and their template and process was more complicated compared to Safewill. I The prompt response to my queries is also commended. I am happy that my son and daughter in law recommended Safewill to me.

19 October 2026
Unprompted review

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