Solippy Reviews 

1,798
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 486 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the fast shipping times, incredibly simple ordering process, and the neat, secure packaging of the delivered items. Many people note that the device is comfortable to hold, lightweight, and very straightforward to use during daily personal care sessions. However, some people mentioned that their deliveries took a very long time or the provided tracking numbers did not work properly. A few other people also felt that the machine was ineffective or experienced technical problems with faulty equipment that stopped working after a short period of use.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the device feels well-made, is easy to... See more

User experience

Users describe positive interactions with user experience, noting that ordering is simple and the device is... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt timescales, helpful tracking updates, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the device arrives well packaged and feels... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The product arrived in a reasonable time and was well presented. I didn't do my research and didn't realise IPL wouldn't work on my hair colour. I contacted the company to return it and was offered... See more

Rated 4 out of 5 stars

The IPL hair remover did not work for me after a couple of months of use. I decided to ask for a refund under the 100 day money back guarantee. After reading a lot of reviews about refunds I didn’t... See more

Rated 4 out of 5 stars

Product works, using it 4 weeks, hair not gone but seems to be growing slightly slower than normal. Will keep at it. Wish it was a hit bigger as takes a while to do legs due to the small area it cov... See more

Rated 4 out of 5 stars

The order has been delivered within the time frame and the customer service has been very helpful so far. Only had Solippy for just 2 weeks so still too early to see results.



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(1,798)

1,798 reviews in the last 12 months

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Rated 1 out of 5 stars

I had a damaged package and wanted to…

I had a damaged package and wanted to return the item. The company agreed and responded as soon and mentioned if I wanted to keep the item and they will fully refund me as long at I gave a good review. I completed the review and from then they have ignored my emails and no returns or refunded was made.

2 November 2026
Unprompted review
Rated 1 out of 5 stars

SCAM AVOID!!

SCAM AVOID!!! RETURNED ITEM AND NOW IGNORING ALL MY EMAILS, AND STILL NO REFUND GIVEN. Notified police and my payment provider. Seen how many others are being scammed in same way

4 November 2026
Unprompted review
Rated 4 out of 5 stars

Fast delivery

Fast delivery, easy to use. Not sure about the results yet because i just started using it.

1 November 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

I wanted to return the item and i was told to give a positive feed back and i get to keep the product and get refund i gave positive feed i just wanted my money back but didnt get my refund and got no replies to my emails after that absolutely misleading. DO NOT PURCHASE.DO NOT AGREE TO KEEP ITEM AMD GET 100% refund they will not do it.

26 October 2026
Unprompted review
Rated 4 out of 5 stars

Lightweight and simple to use

The device was lightweight and easy to use with clear instructions. I'm unable to comment on the effectiveness of the product yet as I'm very new to the process, but will continue to use it as instructed and hope for good results ! Docked one point as I did not realise it was not a rechargeable item and needs to be used near a power source.

3 November 2026
Unprompted review
Rated 1 out of 5 stars

Do not use company

I wish to return as can not use the IPL. I contacted solippy.com to start refund process on 25 October 2026 and they responded to say to keep device and they will issue refund. I have contacted them via email a couple of times and had no response since regarding refund. I am happy to return the unused device and receive a refund which I have stated in the emails. Still no response.

I have tried to contact them via phone and the London number goes straight to voicemail, so voicemail message left.

I have tried web chat also but it is in French and from what I can translate no available agents to chat to. Very convenient.

So haven’t used product and might be great but customer service is non existent so if you want to return and get a refund it is unlikely to happen.

I purchased through Klara so will see if I can stop payment.

Avoid company is my advice.

25 October 2026
Unprompted review
Rated 1 out of 5 stars

Returned and not refunded

Returned and not refunded. This arrived. I read the instructions and it says it can't be used if you've had skin cancer (which I have had). I contacted them and they said I didn't need to return it and they'd refund me. This was on the 17 October 2026. It is now 3 November and despite actually returning it to them (signed for and I have proof they got it back) they have not refunded me. I have contacted them repeatedly and they are not replying to my emails. I think I am going to have to escalate it through PayPal sadly but wish they would keep their word and refund me as they said they would.

17 October 2026
Unprompted review
Rated 5 out of 5 stars

Positive and easy

Very positive experience with the product so far! Even on the first use, it was easy to navigate and completely painless to get started. Looking forward to using it more and seeing the results over time!

31 October 2026
Unprompted review
Rated 5 out of 5 stars

Shipping was incredibly fast

Shipping was incredibly fast, and the price was unbeatable! I’ve just completed my first at-home hair removal session with Solippy, and I’m so pleased with how easy it was to use. I wasn’t sure what to expect, but I felt no pain or discomfort on my skin. A great first experience,I highly recommend it!

15 October 2026
Unprompted review

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