SOJO Reviews 

482
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of clothing alterations and repairs, noting that items like jackets, dresses, and trousers are handled with remarkable precision and care by talented tailors. Consumers also deeply appreciate the helpful staff and the wonderfully speedy, efficient service provided across the various store locations. Some reviewers were not happy with specific aspects of the service, mentioning occasional issues such as damaged fabric from machine sewing or poorly executed hemming. A few other people also felt that return packaging could be improved or noted minor hiccups experienced during the overall alteration process.

What people talk about most

Service

People report positive experiences with service, highlighting the incredibly fast turnaround times and highly... See more

Product

Users describe satisfaction with product alterations and repairs, noting that items like coats, dresses, and... See more

Quality

Consumers find quality to be positive, frequently highlighting exceptional and expert craftsmanship in... See more

Staff

Clients share positive opinions on staff, consistently praising their professional expertise, friendliness,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were... See more

Company replied

Rated 5 out of 5 stars

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece. Cheaper... See more

Company replied

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I trust the wonderful SOJO tailors with all my clothing alterations - from taking up trousers, taking in my skirts, trousers and dresses. They also tailored my sequin dress for my wedding to perfectio... See more

Company replied


Company details

  1. Clothing Alteration Service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

482 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(482)

315 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolute Heroes

Sent off a Paul Smith t-shirt with a hole in it with a heavy heart, thinking I may as-well send it but already thinking it was beyond salvation and would just sit in the back of my wardrobe miserably for years. I received it back and honestly am so thrilled with the work done by the tailor, Anca, who has tucked the hole neatly away. You wouldn't know it's there, it's just a tiny little dimple on my arm that I'm actually growing quite fond of. Got a compliment on the t-shirt yesterday while waiting for the train and my first instinct was to show off the superb repair on it :D Fantastic service with an admirable mission well worth supporting!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant alterations!!

Absolutely thrilled with my Damson Madder alterations. Finally my favourite clothes don't swamp me. This is such a wonderful initiative - exactly what we need in this wasteful world. Thank you so much!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Perfectly tailored

Perfectly tailored! Send via post and they smashed it out the park! So happy i can wear my favourite skirt again!
And they gave me back my big gold safety pin back! Yay!
Thank you to my tailor Anet!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

I’m currently housebound so using time…

I’m currently housebound so using time to organise my clothes annoyingly now have curvature to spine and lost weight so I either sell clothes or have my favorites adapted. Once a month I will send and item to the weary team. Latest was a Blazer which I love I included my fussy instructions. When then received blazer I received a polite email along the lines of “you sure you want that done 😇 ? From Amy. Received the blazer back Marius had done the work. It was perfect.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely first class!

Absolutely first class - expert work which completely restored my favourite suit trousers. I was delighted with the repair, and the turnaround time was great too, really quick.

19 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Bryn,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

The service is so easy to arrange

The service is so easy to arrange, and repairs always come back with great attention to detail.

3 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Anna,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

I’ve had the most incredible experience…

I’ve had the most incredible experience with SOJO. I ripped my favourite dress and found SOJO online - so simple, package up your dress, send it over and they do the rest. My dress has been fixed and looks brand new, and I received it so quickly! 1000% will use again!

17 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Gabriella,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Jawan

Jawan fixed three pieces of clothes and did a wonderful job for my trousers, slip, and a summer dress. He is skilled and professional and funny. I had a wonderful experience at SOJO Selfridges.

8 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Fuyu,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Thanks to Marius at sojo

Thanks to Marius at sojo who took up my Margaret Howell cords perfectly! Item was sent by post and returned within a week to my home in a very rural area. Very happy.

13 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Karen,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Marius too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Amazing service by Jawad and Charlene

Amazing service by Jawad and Charlene! Super helpful and very knowledgable, and I’m very happy with the end result

7 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Caroline,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad and Charlene too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Fantastic service

Fantastic service!

I sent a Holland Cooper raincoat for a replacement press stud by post on a Monday, I received it back good as new by the Thursday. Will definitely use SOJO again.

6 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Vicky,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Gianni did a great job lengthening my…

Gianni did a great job lengthening my trousers and I’m very happy with the result.
Grazie mille!

6 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Kay,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Gianni too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Jacket needed sleeves shortening from…

Jacket needed sleeves shortening from the crown (shoulder)
The video consultation gave me the reassurance I needed.

Sending and receiving the jacket was straightforward

The work by Gianni (the tailor) was faultless, so impressed and grateful.

24 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Richard,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Gianni too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

The best service ever!

The best service ever!! Jawad is the kindest and most efficient person , so grateful to him !! He fixed my leggings perfectly, and now it’s like it was never torn. Thanks again

5 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Racheal,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

I snagged one of my favourite Navy Grey…

I snagged one of my favourite Navy Grey sweaters on a rose and made a hole at the shoulder. I asked for some spare yarn and sent the yarn and jumper to SOJO. It is a perfect repair and the jumper is as good as new. Thank you so much Inga for a fantastic job!

30 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi DJ,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Inga too.

Kindly,
The SOJO Team ⭐

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