First of all, the price was way better than other stores. Quality wise is really good. Overall experience was great except for the delivery time. It wasn't communicated when the item is arriving after... See more
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Very poor customer service. I tried calling several times but nobody answered. I then contacted them through the website to ask about my order and the advertised 48h delivery. Their response was extre... See more
Company replied
The delivery happened on time. I had size issues with my first delivery and i raised for a size exchange which has happened no later than 1 week and within 1 week i have my exchanged sneakers and... See more
My sneakers arrived before 2 days. Everything is totally OK. Waiting time was a bit longer but this was communicated from a very beginning. Honestly I have also fear when I read all negative cri... See more
Company details
Written by the company
Dein Sneakerstore mit dem R
Contact info
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service
Very poor customer service. I tried calling several times but nobody answered. I then contacted them through the website to ask about my order and the advertised 48h delivery. Their response was extremely short and provided no useful information about when my order would actually be dispatched or delivered. If certain sizes/items are excluded from the 48h policy, this should be clearly stated before ordering. Very disappointing communication and customer support.
24 September 2026
Reply from Sneak R
Dear customer!
Thank you for your feedback. We’re sorry to hear that you were disappointed with our communication.
Regarding the 48h delivery policy, the information is clearly indicated on our website. The sizes that are available for dispatch within 48 hours are specifically marked with the 48h delivery indication. Sizes that do not have this indication are not included in the 48h delivery timeframe.
We understand that this may have been unclear to you, but the delivery information is displayed directly next to the respective available sizes before placing an order.
We apologize for any inconvenience and appreciate your feedback.
Sneak-R customer support
Good overall experience.
First of all, the price was way better than other stores. Quality wise is really good. Overall experience was great except for the delivery time. It wasn't communicated when the item is arriving after ordering, it was communicated after a couple of days tho. Updates were given to keep us inform which step the package is in.
11 September 2026
Unprompted review
The delivery happened on time.
The delivery happened on time.
I had size issues with my first delivery and i raised for a size exchange which has happened no later than 1 week and within 1 week i have my exchanged sneakers and the customer support has a very good response in very less time.
Finally the sneakers are very good.
14 August 2026
Unprompted review
Semi-Trustworthy yet unreliable
Ordered a common pair of shoes, yet they delivered the wrong ones (after a long time). Seems to be a semi-trustworthy site, but very unreliable. Also they dont actually have some of the shoes they have on their website yet, they have to order them themselves, which further increases delivery time.
30 June 2026
Reply from Sneak R
Dear customer!
Thank you for your feedback.
We're sorry to hear that your experience did not meet your expectations.
We would like to point out that our website clearly states a regular delivery time of **5–7 business days**. In addition, not every model is available for immediate dispatch from our warehouse. For certain items, procurement from our authorized suppliers is required, which is already taken into account in the stated delivery time.
We also regret that you received the wrong item. If such an error occurs, our customer service is always available to arrange a prompt solution.
Your feedback is important to us, and we are continuously working to improve our processes. We hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Your Sneak-R Customer Support
VERY GOOD EXPERIENCE HIGHLY RECOMMENDED!
10 December 2025
Unprompted review
SCAM! Dont buy they dont deliver, they dont answer!!!
Almost one month and still waiting the deliver (in the website they said 48 hours to deliver). They dont answer emails neither the telephone. I think this company is a SCAM!!!!
1 December 2025
Reply from Sneak R
Dear Customer,
thank you for your feedback.
We are very sorry to hear about your experience and understand your frustration regarding the delay and lack of communication.
However, we would like to clarify that this is not a scam. Delays in delivery can occasionally occur due to logistical issues. We also want to note that our customer support is available via both email and telephone. If you were unable to reach us, we sincerely apologize for the inconvenience.
We are currently working to improve our response times and shipping processes to prevent such situations in the future.
Thank you for your patience and understanding.
Kind regards,
Customer Support Team
It was a great purschase!
It was a great purschase!
I highly recommend all of you to try it and buy the favorite shoes.
I am happy with my new shoes!
3 October 2025
Unprompted review
Delivered as expected and good customer…
Delivered as expected and good customer support.
15 September 2025
Unprompted review
Order Sneak
After ordering, I was waiting for the shoes 3 weeks. Sorry it is to long.
And I have no person for write a question and communication. There is no Telephone number! It’s only E Mail contact. The shoe was to small, return , but I have my Money back! After 3 weeks..
For future, I don’t order at sneak com.
12 May 2025
Unprompted review
Very long lead time
The lead time was even longer (60 days) than announced (up to 50 days). I was put off several times
24 April 2025
Unprompted review
It's a big fake
It's a big fake - ordered mid january, never got the shoes, stupid communication. Very bad experience
05.03.2026
And already 10 months later the answer - your customer service ist impressing.
23 April 2025
Unprompted review
Reply from Sneak R
Dear Customer,
Thank you for your feedback.
We are very sorry to hear about your experience and that your order has not arrived. We understand how frustrating this must be, and we take such situations seriously.
To help us resolve this quickly, please provide your order number and any relevant details via direct message or email so we can investigate the status of your order and get back to you promptly.
Kind regards,
Your Sneak-R Customer Support
Reply from Sneak R
Dear Customer,
Thank you for your feedback.
We would like to clarify that Sneak-R sells only original, licensed products. The claim that our products are fake is incorrect and we must respectfully refute it.
If you have concerns about your order, please provide your order number and any relevant documentation via direct message or email so that we can review the situation and assist you promptly.
Kind regards,
Your Sneak-R Customer Support
Shoes came in short time
Shoes came in short time. Also they helped me to send Order back and to get new pair of shoes in smaller size
18 April 2025
Unprompted review
Quality is very good, super nice timeless sneakers
were a gift, were very well received, beautiful timeless and simple sneakers. highly recommended
20 April 2025
Unprompted review
Good Price and fast delivery
Good Price, fast delivery, shoes as expected.
17 April 2025
Unprompted review
wouldn’t recommend
i ordered smth like 3/4 months ago and it still didn’t arrive. thats okay i guess, but when i wrote an email to ask about my order they never gave a response. it just seems untrustworthy for me, so i wouldn’t recommend.
12 April 2025
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