Timeframes not transparent. It’s a Sneaky way of tricking customers when you have restrictions that are not in writing or advertised. Limiting the time a quote is valid for when it isn’t in writing an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Generally happy with NRMA. Staff are excellent. Always friendly and helpful. Only problem is if you call them it can take a long time on hold. The automated response system is better than some, but st... See more
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We have multiple insurance policies with NRMA and have held them for years. Despite this, when we recently took out new third party insurance for a motor vehicle it was nearly 20% more expensive than... See more
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I went online to add insurance for newly purchased vehicle, and cancel insurance on car traded in. Just by accident I noticed a sizeable discount ($150) for signing up before the end of the month.... See more
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3.1
Average
2K reviews
No recent history of asking for reviews
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Refused to return the money deducted for duplicate coverage
I purchased a third party policy from NRMA and later purchased a comprehensive insurance from another provider and forgot to cancel the third party policy. The money kept deducting from Auto Debit. I contacted them and asked for a refund by providing them proof for the comprehensive cover for the same period for the same vehicle; but they refused to return the money I paid for the duplicate coverage
6 July 2026
Unprompted review
Reply from NRMA Insurance
Hi, we're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We've responded to your review on another platform today, and we'd like to look into this further for you. Please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Zero compassion for customers
I've been an N.R.M.A. insurance customer for years, but this experience has completely changed my view of the company. My car was sent to one of their approved repairers, who is refusing to use locally sourced GENUINE OEM parts that I found myself, just minutes away, and could have had fitted immediately. The delays have been staggering. First, it sat for three days waiting for an assessor. Then it sat for another week waiting for a quote and assessor approval. Now, after three weeks total, I have been told it will be a further two month wait for parts to be shipped from Japan, despite the exact parts being available locally and ready to fit straight away. I have called N.R.M.A. multiple times and left messages, but no one has called me back or taken any responsibility for resolving this. In the meantime, I am paying hundreds of dollars out of my own pocket for a rental car, through no fault of my own. For a company that promises to look after its customers, this has been an incredibly frustrating and costly experience, with a complete lack of communication and accountability."
31 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Borgysa, we understand your concerns regarding the delays, parts sourcing and the communication you've experienced throughout your claim.
Please send us a private message via Facebook with your claim details and reference number (NRP267408272), and we'll arrange for your concerns to be raised with our Claims team for review: https://www.facebook.com/nrmainsurance
Thank you for sharing your feedback. ~ Max
Formally express my disappointment with…
Formally express my disappointment with the way my recent motor vehicle claim has been handled. The accident was ultimately determined not to be my fault however throughout the claim process I have repeatedly had to follow up and chase NRMA for information and action that I would reasonably expect to be managed proactively. I provided dashcam footage and had to email back and forth regarding the evidence. At no point was I advised that the footage could not be viewed. I only became aware of this after I personally called to follow up on the progress of my claim and each phone call wasted nearly an hour and keep explaining myself what happened. While NRMA was investigating the claim, I paid for a rental vehicle out of my own pocket. Once the claim was finalised and was found not to be my fault, I again had to chase NRMA regarding my reimbursement of my rental car expenses. I was advised that only part of the rental cost could currently be refunded because remaining amount needed to be followed up with the recovery team. I have already provided the requested receipt and rental agreement, yet I have to continue to spend my own time following up and explaining what need to be done internally for my refund to be processed. Most recently I spent 40 minutes on the phone simply to get this matter progressed. My concern is not just outstanding refund. It is overall lack of communication and ownership throughout this claim. As a customer I should not have to continually chase different parts of NRMA identify what information is missing or tell staff what needs to happen next. The staff are lacking product knowledge it is frustrating. After nearly 10 years as an NRMA customer this experience has seriously affected my confidence in the level of service and support I can expect from NRMA.
4 September 2026
Unprompted review
Reply from NRMA Insurance
Hi Mico, thanks for taking the time to share your experience. We’re sorry to hear about the difficulties you've encountered throughout your claim, particularly the need to repeatedly follow up, delays with communication, and the frustration surrounding your rental car reimbursement. We understand how disappointing this would be, especially after being a valued NRMA Insurance customer for many years.
We appreciate you bringing these concerns to our attention and would like the opportunity to have your experience reviewed further. We're here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trustpilot so our team can support you promptly. ~ Cindy
great communication and claim processing
Support and Service are excellent on both Online Chat and Voice. NRMA might be slightly more expensive than the rest but I think it makes up for it with their communication and easy stress free claim process. They made more than reasonable accommodations for my request when I was concerned about one aftermarket part being used on my vehicle for the repair. They could have easily refused it as it was not part of my contract with them but I am so thankful they understood my worries and willingness to help. Bravo NRMA
3 September 2026
Unprompted review
Reply from NRMA Insurance
Hi Moo, thank you for taking the time to share such thoughtful feedback. We're happy to hear that you found communicating with us across both our Online Chat and Voice channels easy and supportive throughout your claims journey. It's especially rewarding to know that your concerns regarding the aftermarket part were listened to and taken seriously. We appreciate your trust in NRMA and your recognition of the team's willingness to help. Thank you for your support and for choosing NRMA. ~ Cindy
Applied for comprehensive insurance on…
Applied for comprehensive insurance on a 2nd vehicle (historic) which after ZERO REPLY or email, had to call. Then severely undervalued my 1967 road driving vehicle and actually INSULTED me with their agreed value of $5000 🤣🤣🤣 Go buy a 1967 Rambler Rebel that's on the road for $5000 somewhere is my challenge to these tight wads. So what happens now is I cancel my existing policy for my daily driver, and seek alternatives for road service on both! This loyal customer doesn't take garbage from these types of company's, as it's just as easy to switch to one that rewards loyalty!
3 September 2026
Unprompted review
Reply from NRMA Insurance
Hi Adam, we're sorry to hear about your experience and can understand how disappointing this would be, particularly when insuring a classic vehicle.
We'd appreciate the opportunity to review the quote and better understand what occurred. If you're open to it, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger.
When you message us, kindly include your details and mention that you came from Trustpilot so our team can locate your information and assist you promptly. ~ Cindy
Firetruck hit my car Pt. 3 — DO NOT USE NRMA
Firetruck Pt. 3 — DO NOT USE NRMA.
NRMA is single-handedly the WORST insurance. DO NOT USE THEM. Cash grabs, no humanity, will find any way to get out of helping people (EVEN WHEN ITS NOT-AT-FAULT).
After a month of dealing with the firetruck hitting my car issue (you can read my previous reviews). 3.5 weeks, NO CAR. I finally had a hire car, my car was READY TODAY. 1 September 2026. I return my hire car to Avis, I arrive to Repairhub Banksmeadow ONLY to be told that MY CAR ISN'T READY.
The mechanic was so rude and said NRMA sends automated text that aren’t always right. I told Repairhub I also called you guys twice and confirmed and you ALSO said it was ready. He just shrugged his shoulders and said, “it’s not our problem. You have to pick it up tomorrow.”
THIS. THIS is how THEIR repair company treats me. I now have to go ANOTHER day without a car. If I had known, I’d keep the hire car for another day? They could have told me on the phone it isn’t ready.
I am once again taking Ubers everywhere. This has dragged on for OVER a month.
Where do I even complain at this point? Is there a body that can investigate them. Just when I was ready to end this saga, another issue. Another lie.
This is pathetic. This is the lowest, dirtiest company for how they treat their customers for a NOT AT FAULT issue.
Any advice welcome for who I can get an investigation into. I have every piece of evidence and documentation ready to go.
1 September 2026
Unprompted review
Reply from NRMA Insurance
Hi Jemma,
We can see how frustrating this situation has been, particularly after being advised that your vehicle was ready for collection and then finding out otherwise when you arrived.
Please send us a private message on Facebook via https://www.facebook.com/nrmainsurance with your claim number and contact details so we can review what has occurred and assist you further. ~ Max
Thank you Matt.
Matt was most helpful with taking out insurance contents cover.
21 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Jenny, we're so glad to hear Matt provided such helpful assistance with your contents cover. We appreciate your kind words! ~Kaz
Have been with them over 10 years and…
Have been with them over 10 years and they have always provided a good service even when claiming
28 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Geoff,
Thank you for your loyalty over the past 10 years and for taking the time to share your experience. We're pleased to hear that you've received good service from us, including when making a claim. Your feedback is greatly appreciated and will be shared with the team. ~ Max
Reply from NRMA Insurance
Hi Iti,
We understand that price is important when choosing insurance. Please send us a private message via our Facebook page at https://www.facebook.com/nrmainsurance/ so we can review your policy and discuss your concerns further. ~ Max
Impressed
I was very impressed with Melina and the way she explained everything to me about my home insurance. I will always go to the Richmond NSW office.
28 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Val, we're so glad to hear you had such a positive experience with our team and found the explanation of your home insurance helpful. We appreciate your kind words and loyalty to our Richmond NSW office. ~Kaz
At age 74 I can say I have been with…
At age 74 I can say I have been with the NRMA since my late teens. I have five policies with them. Loyalty is the main reason I have stayed with them all these years.
I hope they are around forever.
26 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Allan, thank you for your wonderful review and for your incredible loyalty over the years. It’s fantastic to hear that NRMA has been part of your journey since your late teens and that you now hold five policies with us.
We truly appreciate the trust you’ve placed in us over the years, and we're delighted to know that loyalty and service have kept you with us for so long. Thank you for your continued support and for sharing your experience. ~ Cindy
Paid my Greenslip 2 days later still…
Paid my Greenslip 2 days later still can’t register my car because they have sent the payment details to Service NSW
26 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Peter, we're sorry to hear you're experiencing this issue. We understand how inconvenient and frustrating this can be.
Please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trustpilot so our team can investigate what's causing the issue and work towards a resolution for you promptly. ~ Cindy
i have been with NRMA for for a very…long time
i have been with NRMA for for a very long time.
january this year our home got flooded. withing 1/2hr we were in a new accomodation all covered by NRMA how about that. Wow empathy to fellow man with honouring our policy,great service. We will be in our new home we have a new policy which has been finalised and we say great customer service DEAN was the man, Many thankyous for organising everything .
26 August 2026
Unprompted review
Reply from NRMA Insurance
Thank you for your wonderful review, Carmen. We're so sorry to hear about the flooding of your home earlier this year. That must have been an incredibly difficult and stressful time for you and your family.
We're happy we could support you when you needed us most and help arrange accommodation so quickly. It's especially rewarding to hear that Dean's empathy, dedication and customer service made such a positive difference throughout your claim journey.
Thank you for your longstanding loyalty to NRMA and for taking the time to share your experience. We wish you all the very best as you settle into your new home. ~ Cindy
The price is reasonable for a company…
The price is reasonable for a company with a good reputation. Easy to navigate the system.
26 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Sibongile,
Thank you for your wonderful feedback. We're delighted to hear that you found our pricing reasonable and that our online system was easy to navigate.
We appreciate you choosing NRMA Insurance and taking the time to share your experience. We look forward to continuing to support your insurance needs. ~ Max
Not as good as they use to be I have…
Not as good as they use to be I have been with NRMA for 40 years. I am trying to book a repair for a bumper bar and it has turned into a saga hardly any repairs in the area and told I would have to wait 2 months to have it done. Not happy
26 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Belinda, we're sorry to hear about your experience and understand how disappointing this must be, especially after being with NRMA for 40 years. Repair timeframes can sometimes be impacted by both repairer capacity in certain areas and the availability of parts, which can unfortunately lead to longer wait times than expected.
If you'd like us to investigate further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger.
When you message us, kindly include your details and mention that you came from Trustpilot so our team can support you. ~ Cindy
Reply from NRMA Insurance
Thanks for the 5 stars, Craig! We're glad you enjoyed the simple online experience and found great value in our pricing. Thank you for choosing NRMA Insurance! ~ Cindy
I had a great experience on the phone…
I had a great experience on the phone with the NRMA employee Tess. Excellent and extremely helpful and assisted with my insurances and very responsive. Nice communication skills and cheerful nature. Highly recommend Tess for other roles within NRMA.
20 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Marty, thank you for your wonderful feedback. We're happy to hear that Tess provided such excellent service and was able to assist you with your insurance needs.
It's great to hear that Tess's responsiveness, communication skills and friendly approach made such a positive impression.
Thank you for choosing NRMA, and for taking the time to share your experience with us. ~ Cindy
Absolute joke
Absolute joke. NRMA want you to pay a premium but if a mechanic does bad workmanship and your engine blows up, not covered. They just wipe their hands and say Goodluck getting it fixed.
Made me wait 2 months, passed me
Off to specialist after specialist, hired a hire car for That time, all for them to call me and say they read my policy and it’s not Covered.
These companies are designed to screw people over.
25 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Chantel, we're sorry to hear about your experience and understand how frustrating this situation has been.
Insurance policies are designed to cover specific events and circumstances outlined in the Product Disclosure Statement, and unfortunately not every type of mechanical failure, workmanship issue or resulting damage is covered. Coverage decisions are based on the terms, conditions and exclusions of the individual policy.
We appreciate that waiting for assessments and investigations can be difficult, particularly when alternative transport arrangements are needed. If you'd like us to review your concerns further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Sign up was so easy
Sign up was so easy
Cover started same day
Competitive rates
14 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Fuzzy, we're so glad to hear that our sign-up process was easy and that you found our rates competitive. Thank you for your kind words! ~Kaz
Car insurance went up $100 this year… PLUS ALL other policies
Car insurance went up $100 this year for no obvious reason. All factors have remained the same. This follows ALL other policies increasing significantly including a $1250+ increase in home insurance.
Customer service is appalling. Independent reviews of complaints are done by their own people so unsure how they are independent.
23 August 2026
Unprompted review
Reply from NRMA Insurance
Hi Debbie, thanks for your review, we understand your frustration regarding the unexpected increase in your car insurance premium, especially when other policies have also seen significant rises. We also acknowledge your concerns about the independence of complaint reviews. We trust your complaint will be resolved soon. ~Kaz
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