Northdeco Reviews 

After more than three months my order has not arrived jet. Communication with the customer service is slow and it takes them more than a week to respond at mails. they told me that they had problems with my order but did not consider informing me about that in the first place. I don t recommend ordering there!

Order have never arrived, i’m waiting for my refund since 3 weeks, quietly impossible to contact them… worst website i’ve ever seen. 🤙🏻

Very disappointed with both the quality of the table I ordered and the customer service. The table has been unstable since assembly, despite following the instructions. I reported the issue and provided videos, but have mainly been offered partial refunds or discount codes instead of a repair, replacement or return. A voucher that requires me to spend more money with the same company does definitely not solve the problem. After lengthy correspondence, the issue is still unresolved. I expected better quality and a more helpful response and a company that acts accordingly to their own reclamation guidelines.

Worst online shopping experience I have ever had. Stay away.
I paid for a Luma chair and a Roma stool. The delivery date was missed by more than TWO MONTHS. The tracking number they gave me never worked, and for weeks nobody could tell me where my order was.
When something finally showed up, the Roma stool was missing and they had sent me a side table I never ordered. So after two months of waiting, I still did not get what I paid for.
Support is a joke. I got stalling and zero accountability. This company is incompetent, unprofessional and does not respect its customers' time or money. I demanded a full refund and I am taking legal action to get it.
If you value your money, do NOT order from this shop. Zero stars if I could.

Worst experience ever with an online purchase ! Both Northdeco and their delivery company have not delivered in any way ! What they did was take payment then forget about the customer completely … no goods and no information. 6 months waiting for my delivery. They don’t pick up the phone and don’t answer the phone.

I am writing this review out of pure frustration after being completely stonewalled by Northdeco’s customer service.
On the 16th of October, I received a micro-cement table that arrived with severe production defects. There is a hand-sized patch right on the tabletop that completely lacks a finishing layer. This is an obvious manufacturing flaw, not a natural variation.
I followed company policy and contacted customer service with photos within the first 24 hours of delivery. It took them a full 7 days just to reply, only to insultingly claim that a massive missing finish patch is "normal." They offered a measly €80 discount for a structurally defective, brand-new piece of furniture.
I replied immediately, rejecting the discount. The table is defective and entirely unusable. I requested what any customer is legally entitled to: either a full replacement or a total refund and collection of the item.
Another 7 days have passed, and Northdeco has gone completely silent. It has now been 14 days since delivery. This massive table is sitting in a box blocking my house, and I am being completely ignored.
Northdeco, please look up my Order Number: #s146092. I expect an immediate response to arrange a full courier pickup and a 100% refund or a new table defect free delivered.

After waiting five months, I only received half of the table, and I've now been waiting two months for a concrete response from customer service. They're inefficient and very slow to respond.

Interesting prices, good-looking products design and great website. However, the delivery service and customer service support is awful. Order received 2 months later, no view on the status of delivery, AI answer on your client service request, etc... This brand could be very cool but shitty delivery & customer service support : really need improvements there!!!

We’re really happy with our Wooden stools Eira in walnut: the quality and the design are excellent, and they look great in our home. The after-purchase follow-up was less convincing, though. The website showed the order as “On its way” with a reference that couldn’t be tracked and no carrier named, and we found it hard to get a reply from customer support. With clearer tracking information and more responsive support, the experience would match the quality of the products. We’re glad we ordered and would gladly do so again.

Please please please do not order from this scam company.
I have ordered a table on the 10th of October. It is now 21st October and I heard nothing from them. I sent them 4 e-mails - zero answer. I called 5 times - zero answer. Good thing I have ordered this with Klarna because I can open a dispute, if I ordered it with my bank card I would never get the money back. They also sent me a FAKE tracking number today. When I press on it, it takes me to a blank page with the tiny writing ‘forbidden’. That’s it. I need a person with MASSIVE following to destroy them on social media and the people to share the videos. Only this way this scammy business can be destroyed and people don’t loose their money!!
PLEASE BE CAREFUL
They also blocked all the comments on their instagram posts so people cannot spread information that they are scammers.

Ordered for 500€
Get an mail after 4 weeks, that it’s shipped. But tracking link doesn’t work.
Never received anything, never got my money back.
DONT ORDER THERE!

⚠️ Avoid ordering from North Deco – order never shipped, refund still outstanding

I placed an order with North Deco in June 2026, expecting it to be delivered within the 2–8 business days stated in their terms and conditions. Instead, my order was never shipped, and I received no proactive communication from the company about the delay.

I had to chase them myself to find out what was happening. Only then, on 2 September, was I informed that the item was out of stock. This information should have been communicated much earlier, rather than leaving a customer waiting for an order that was never going to be shipped.

After this, the situation was still not resolved. I am now left without the product I ordered and, despite the time that has passed, I still have not received my refund.

The entire experience has been incredibly frustrating: an order placed in June that was never shipped, no timely communication, having to chase the company for answers myself, and then having to wait for my money to be returned.

A company should not take customers’ money, fail to fulfil an order, and then leave them chasing a refund. The lack of communication and the way this situation has been handled have completely undermined my trust in North Deco.

I am sharing this experience to warn other potential customers. Think twice before ordering from North Deco. Based on my experience, I cannot recommend this company. I simply want the money I paid for an order I never received to be returned.

Awful ! 3 months for a table after 24 emails and 42 calls. Once the table arrived, poor quality and overall after 2 days, she falls appart. Low quality, bad service runaway !!!

The order took three months to arrive, despite the website indicating that the item was in stock at the time of purchase.

When the order finally arrived, much to my surprise and disappointment, the glass table was extremely poorly packaged, with little to no protective polystyrene foam. Given how fragile a glass table is, the outcome was hardly surprising: the table arrived completely shattered!

To make matters even worse, I have already sent several emails to Northdeco explaining the situation, and I have received absolutely no response whatsoever.

Appalling customer service! Extremely disappointing experience!

Unfortunately, despite my initial positive impression, i have to leave a NEGATIVE review. I cancelled my order only 5 minutes After placing It and immediately notified, yet the amount was still charged to my bank account! I have been writing to them everyday for and have received neither a clear response nor the refund of an amount that should not have been charged! This Is Simply not an acceptable way to treat a customer!!!

I ordered two bar stools from Northdeco for approximately €350, expecting decent quality for the price. Unfortunately, the chairs did not meet my expectations in terms of quality and finish, so I decided to return them.

The return process has been extremely disappointing. I had to arrange and pay for international return shipping from Germany to Spain myself, which I understand may be part of their return policy.

However, Northdeco also insists on keeping the original €49.95 delivery charge, despite my exercising my statutory right of withdrawal within the 14-day period.

I contacted customer service several times and explained the distinction between return shipping costs and the original delivery charge, referring to EU consumer legislation. Unfortunately, I kept receiving essentially the same response: that the delivery service had already been completed and therefore could not be refunded.

This is particularly frustrating because the completion of the original delivery does not, by itself, remove the retailer's legal obligation to reimburse standard delivery costs in the event of a statutory withdrawal.

I also submitted a one-star product review directly on their website, but it has not appeared publicly.

Overall, a very disappointing shopping experience. The product quality did not justify the price for me, and the customer service made the return unnecessarily complicated.

I would not purchase from Northdeco again.

The table itself is beautiful and matches what I expected visually. Unfortunately, the overall customer experience is a complete disaster as soon as an issue arises.
​Upon delivery, the glass tabletop had a visible manufacturing defect. Since then, dealing with their support has been an absurd dialogue with the deaf:

​Refusal to apply the 2-year legal warranty of conformity for a simple replacement of the defective part.
​Repeated lowball compensation offers (10%, then 17%) sent in loops.

​Support handled entirely by automated bots giving completely off-topic replies (currently insisting that a "wooden tabletop" was lost by the carrier, when my claim is strictly about the defective glass tabletop received!).

​It is impossible to reach a competent human agent via email. Given their refusal to honor the legal warranty, an official dispute has now been submitted to the European consumer centre.

​Pray your order arrives flawless, because their post-purchase customer support is non-existent..

Worst experience ever with an online purchase ! Both Northdeco and their delivery company have not delivered in any way ! What they did was take payment then forget about the customer completely … no goods and no information. Be very very careful if using this company!

I never received my order. The delivery was three weeks late and I missed it because neither Northdeco nor the carrier never announced it. They said they tried to deliver it three times but I have absolutely no evidence of it because I was at work. My package was then sent back. Cherry on top, I had to pay for both the delivery and the sending back for a table that never arrived. Worst costumer service I have seen in a long time. No accountability taken, according to them, it’s all my fault and standard practice.
If you order from them, you have to check the carrier website EVERY DAY because they won’t send you an email/SMS or any communication concerning your delivery and you will miss it.
I ordered back in June, and I’m still dealing with their horrible customer service and I still haven’t gotten any money back.

The quality of some of the items I received was absolutely awful. One of the chairs are purchased was covered in rust and partially wonky so I could not really assemble it. I assumed it was just a simple issue that could easily be solved by a return and replacement. It has been 2 months of back and forth with Northdeco - each e-mail reply takes weeks to be replied to. They eventually tell me that they will only replace some of the pieces of the chair (although that would not fix the fact that all pieces are broken in some way) and the replacement I got is completely covered i rust - almost worse than the original item I got. I am in the process of decorating a new house and I was so excited about the designs and willing to buy more things, but this experience has been TERRIBLE. One of the worse customer experiences I have ever had - also completely non-compliant with EU regulation on consumer rights.