Klast Home Reviews 

If I could give zero stars, I would. I received a severely damaged dresser almost a month ago, and I am still fighting to get my €500+ back. While Klast initially agreed to a full refund, their customer service and logistics coordination are an absolute disaster.
The main issues with this company:

- Ghosting Customers: Customer support disappears and ignores my emails for days. They do absolutely nothing to help coordinate the return with their transport agency.

- Incompetent Logistics: Their delivery partner (BF Global Logistics) provided wrong pickup dates and even the wrong city. They expect me to wait outside for a random 8-hour window. Since I live on the 11th floor with extremely heavy boxes, I simply asked for a call 30-60 minutes prior so I could bring them down. They called this basic request "special conditions" and delayed the pickup yet again.

- Holding Money Hostage: It has been a month of constant back-and-forth, and they still haven't collected their broken furniture.

Save your time, money, and nerves. If your order arrives broken, you will be left completely on your own, fighting awful logistics and a customer service team that simply stops replying. I am now forced to initiate a Chargeback dispute with my bank and report them to the European Consumer Centre (ECC) just to get my money back.

The product quality itself is good, and the assembly instructions were clear and helpful.

After assembling the drawer, I noticed several scratches on the doors, some edges where the laminate was not properly applied, and one drawer that does not work properly.

I contacted the company about these issues, but they replied in Spanish. I didn’t notice this at first, and only translated the email a few days later.

*Update: I have to admit that the person responsible for handling this on Trustpilot is really fast to respond.

I’m updating my score now. As I mentioned, I don’t have any specific complaints about the product itself, but the communication process is lacking a bit.

I’ll update my review again once I receive a response from customer service.

*To the person responsible at Klast: please consider editing your automatic message so that it is understandable for customers who don’t speak Spanish.*

**Update 2: problem resolved by the help of customer service.

TV stand SAVEN: photos very accurate. Good quality for the price

Honestly the design is lovely I spent over 1500 euros at this store.

The customer support and service however, is very disappointing! products are delivered with many issues and you can only report them during the 72 hours upon receiving the items. As it happened I was on holiday and could not unpack them within 72h, they did not want to take any responsibility on it.#

The products look nice, but the quality is bad. They paints are off very quickly!

Chairs were not delivered to my house as identified by Paack. Opened an incidence report with Klast and without explanation Klast determined that this was not an incident and closed the report. Yesterday, a family from what I believe that is with a neighboring town with similar address brought them by last night. The delivery people should ask for ID or an NIE number at least. Luckily there were honest people who received these by accident.

Bought furniture from Klast. Received a damaged article. Damage was documented upon delivery with the delivery service. Klast acknowledged the damage but refuses to replace the article or other remedies. The proposition that upon return of the article a fraction of the purchasing price would be refunded (50%) or that they could recommend materials for the consumer to purchase and pay for that could be used to repair the damaged item. Recommend to avoid this shop as much as possible.

Edit in response to the seller's comment: The response below is misleading. My case was reviewed over several weeks, the seller acknowledged the transport damage from my delivery photos, and their final offers were either (1) a refund of only approximately 50% upon returning the item at my own cost or (2) that I purchase replacement materials from them and pay the shipping to repair the damaged table myself. This review reflects my actual experience after exhausting the seller's complaint process and PayPal's dispute process who recommended to file further complaints through EU consumer protection framework.

Everything went smoothly. Placing the order was easy, received regular updates by mail on the progress and received the product earlier than expected.

Poor customer service, and bad return policy.

Never trust their delivery time
Really disappointed related of delivery time. Ordered something to deliver on June 4th and i am still waiting for the package...i am going for holidays and i wont be available to pick them up.
Reached to them already but just received after 24h an email that they will review my package...24h later i still dont have an answer.

Edit: customer service has resolved this for me and are sending the package again through another delivery service. The issue was with the delivery service rather than Klast so updating my rating. Thanks Patricia.

I ordered 2 packages that were supposed to arrive the next Friday. Everything went great, Paack their delivery company contacted me asking what day/time was a good delivery time and I filled it out.

At the supposed delivery day/time, they did not show up. On their tracking page; they then changed the day and time I had supposedly selected. Good thing I had a screenshot or I would’ve blamed myself.

I could not make it that new day so tried to change it which was impossible. They then let me know the would try again the next business day: never happened. Customer service let me know they would try the next business day; never happened.

I then called Klast, they told me to email them with all the details and they’ll immediately help me: never happened. They are now not responding to me either and I’ve exhausted all resources. I can’t cancel my order neither can I receive my order.

Absolutely awful experience.

A truly frustrating and exhausting experience.
I received a defective piece of furniture and, from that moment on, everything turned into a long, confusing, and poorly managed process. Klast sent a replacement without proper coordination, and to this day has failed to correctly organize the collection of the original item.
For over a year, I’ve had to deal with unanswered emails, contradictory information, and ongoing issues with transport companies — all while the situation remained unresolved. Despite their own inability to manage the pickup process, customer support was not only disorganized but also extremely rude at times, even going as far as threatening legal action.
The lack of professionalism, empathy, and basic respect for the customer’s time has been very disappointing. This situation caused unnecessary stress and inconvenience, and I can confidently say I would neither purchase from nor recommend this brand.

Great products. Delivery was on time & very professional with good communication. Thank you klast

the furniture quality is really cheap. the MDF is so cheap that if falls apart if you try to back out a screw , some of the holes dont line up cause the MDF to blow out completely. I think the reviews on their site are not of actual clients , I wish i could save my money and purchase furniture that will last. this is truly just cardboard awaiting to fall apart.

Quality of meuble very bad, I like model and wanted something else that only IKEA but for the same price IKEA much better....

So far the experience has been fine , however I still do no have my order, so cannot give you more help.

I had a very disappointing experience with Klast Home.

I placed an order for two dining chairs and one armchair on March 18th. The items were not delivered within the promised timeframe, so I contacted customer service to cancel the order and request a refund.

The response time was slow, and initially I was told that I would need to pay for delivery costs for items I had never even received. The explanation given was that the delivery company did not have a vehicle large enough to transport three chairs — which is completely unacceptable and not the customer’s responsibility.

After multiple emails, I finally received a proper response acknowledging their mistake and confirming that I would receive a full refund.

However, several days later, I was contacted again and informed that they had arranged a new delivery with another company — despite the fact that my order had already been cancelled and a refund had been promised.

It has now been 3 days since that message. I have sent three follow-up emails clearly stating that I no longer want the items, as I have already purchased alternatives, and that I expect the promised refund. I have received no response.

This level of disorganization, poor communication, and lack of accountability is extremely frustrating. I cannot recommend this company.

I ordered kitchen chairs that got lost for a month and customer service was the worst I’ve ever experienced and impossible to contact.

- Package delayed for a month.
- Impossible to reach customer service.
- Sent over 10 emails without any response or answer from Klasthome.
- Tried to call customer service without any answer.
- Contacted them on IG and only then someone reached out.
- Once I froze the money for the items that I ordered but never arrived, Klasthome falsely marked my order as ”delivered” in the system.
- I raised two claim cases in their system, which they falsely disregarded and closed without investigating my case as the system was marked as ”delivered”.
- Once I eventually got an answer one month later, Klasthome admitted that it was their fault and offered to resend items but then stopped responding again.

Ordered and paid for 10 days ago, but delivery has not yet been made. There has been no response to our inquiry so far.

Despite the bad reviews, I took a risk and purchased some products from this company, because they looked perfect for my Appartment. However, this turned out to be a big mistake. After one alleged delivery attempt, the goods were returned to the company. This took three weeks to confirm, with very sporadic communication from customer service. There was no way of contacting the delivery company and contact with Klast is only by e-mail. The response from customer service takes at least 2 days and sometimes almost a week. This is no way to run an online company, but this is what you will experience if you have a problem with your order. I spent €830 and had to start a complaint with my credit card provider to initiate a refund, that I am yet to receive. Either this company is a scam or it’s just very badly run. From my experience, I would advise you to go elsewhere, it’s not worth the hassle. Maybe then the company will take heed of the continuous complaints about their customer and delivery service, and improve their performance. Perhaps someone from Klast can respond?