Oviala Reviews 

Terrible customer service, table arrived damaged and they wont send me a replacement until they have the damaged table but courier is not collecting the table. Stay away, they don't reply and don't care. Do not order from them!

Defect table - Bad customer support:
Got a very badly scratched table for 150 euro and offered me a 20 euro (!) compensation. They say they answer max after 2 days - it seems the answer actually exactly after 2 days, like they wait for this time to come (although you may write back directly after).
The site really looks shiny but it’s really shady, if you read the comments here.
I would just avoid it, buy from somewhere else.

Sun beds are very good but out of the six, only four came with wheels and the packaging was damaged (which is probably why the wheels were lost). Very annoying. The delivery was delayed by several days.

I would not recommend this site. Their service is one of the worst.

1. they do not ship withit estimated range (this is smalles problem)
2. they are careless, and sending defective item, which apparently happens differen people
3. when you report defective item and either want replacement or return it takes month to arrange some day and they do not come to pickup

Now I have to spend my time and energy because they got my money and I can not get it back because they are not responsive. Every email get answer back in 2-3 days with incomplete answers. They do not respect customers time or making them upset.

Just never try them, maybe you need pay a couple of bucks more for same product, however for sake of you nerves just be away from them.

Topproduct, fast delivery, what you see is what you get.

Easy to navigate the website. Beautiful products for a very reasonable price. Small mishap during delivery. Contact with customer service was phenomenal. Very quick response and delivery was seift as well 10/10!

DO NOT BUY FROM THIS BRAND!!!
1. we received a table that was BROKEN from start. It was so broken that we could not keep it. Oviala offered us 35€ as a compensation, whihc is not much in comparison to the total cost of 200€
2. As the table was to broken we could not keep it. IT TOOK 4 WEEKS TO GET A NEW TABLE; and that is after MUCH MUCH work and back and forth with Oviala. THEY RESPONDED EXTREMELY SLOWLY, and tried to make us send back the table ourselves first (which is crazy as it's a big table).
3. THE NEW TABLE ARRIVED EVEN MORE BROKEN. I have never in my life experienced such bad customer service, and the state of the table is shocking. I wish I could attach photos to show you, but unfortunately it's not possible.
Due to the complete lack of service from Ovialas side, we probably won't get any compensation, and we have gone 1.5 months in constant communication with them, and we will end up with either a completely broken table for 200€, or no table and A LOT of Wasted time.
Order number: N° 10002053525
DO NOT BUY FROM THIS BRAND IN SPAIN.

DO NOT BUY FROM THIS BRAND OVIALA!
their products are very BAD quality and they blame the customer! If a tabletop looks like it has been used for 20 years after only 5 days of NORMAL use there’s a problem with the quality of the product.
N'ACHETE RIEN de OVIALA!
tres mauvaise qualité et c'est la faute du client!
KOOP NIETS van OVIALA!
heel slechte kwaliteit en ze leggen de fout bij de klant!

Please do not buy here, they deliver damaged gardenbanks and do not allow it to return. Be wise and follow the reviews.. have been waisting 2 months messaging back and forth.

I had one of the worst customer service experiences with Oviala. The chairs I ordered arrived damaged, poorly packaged, and of extremely low quality. When I reached out to customer service, I was met with inconsistent, contradictory responses, followed by over two weeks of complete silence.

Only after escalating the case through PayPal, requesting a full refund and return, did I finally receive a reply. Instead of addressing my actual request, they attempted to push €40 partial refund. My clear demands have been ignored, deflected, and delayed without reason.

Due to their continued refusal to resolve the matter, I’ve now contacted their Sales & Marketing Director via LinkedIn, and involved not only PayPal, but also the European Consumer Centre. Oviala has demonstrated a complete lack of professionalism, accountability, and transparency.

I strongly advise others to avoid this company entirely.

Everything went really smoothly and quick; the delivery was also easy, would buy again at Oviala, thank you!

UPDATE: Please read all recent reviews. AVOID THIS COMPANY !

Awful customer service, they only want to sell, without any kind of customer satisfaction in mind !

They not clearly state weird terms on the product page, so customers are scammed. You have those terms hidden in small policy statements where nobody can find them.
There was NO moment this company has ever been friendly in communication. From the first moment it was all defending and you never suggested a solution. Stay away!

EDIT: Your agents never tried to assist, you're the one who started insulting a customer.

Very good value for money. Nicely made, really well packaged. I will order more. I recommend this.

What went wrong?
Wrong question, because it should be:¨What went right?¨
Everything went wrong.
The packaging was zwsaar damaged and so were the contents, unfortunately. Only the damage to the contents was not traceable to the damage to the packaging. Complained immediately and a reduction on the purchase price was proposed, which in retrospect was disproportionate to the quality of the product delivered. They claimed not to, but from everything it appears that they just hot-sold a returned product again to someone else, us that is,
Apart from the damage to the body of the blind, screws are missing, the blind has been fixed with a screw that shouldn't be there, the pillar on which the blind has to be clicked is askew on the welded foot and screws have been broken, as a result of which the covers no longer close properly. In short, a piece of junk that can no longer be used for anything.
And they conveniently did not refund the discounted price!
A worthless company that delivers a poor quality product, whereby the so-called customer service department uses the most idiotic arguments, just to try to influence the customer's judgement.
Even one star is still too good a rating for this organisation!

the entire oviala team can no longer be reached when it comes to returns.
There is no response to repeated contact of all kinds via all channels.
Hands off oviala! one of the worst services I have ever experienced.

- Quality absolutely poor. After completely unpacking, further large scratches, crooked legs and wobbling appeared. Even though we were willing to keep the bench and repair it ourselves (with paint from Oviala), we only received a ridiculous 15 euros refund. The repair is visible and the crooked legs and wobbling remain. This is not the way to deal with customers who show you accommodation for such defective goods.
To date, no response to the other many big scratches that came out.

- Long delivery time (even if this was possibly due to the shipping companies commissioned by Oviala). Was not included even though it was stated on the delivery note.

- The 2 stars we give for another little product that was fine.
However, overall, the points above weigh very heavily.

We bought a leather sofa on line to our house in Spain. The delivery man tried to deliver it with a lift that was too small and the sofa fell against the edge of the sidewalk, the result was that the fabric on the bottom of the sofa was torn in several places. The delivery man asked us to talk to the selling company and left very quickly.
Ten minutes into the episode I contacted Oviala in writing, explaining what happened. A few hours later they answered me that they offered me 150 Euros if I kept the sofa. I informed them that I was not interested, I wanted a defect-free sofa like the one I had purchased. Since then I have written to them daily and they respond vaguely - without confirming anything, not even the refund of the money or whether they will send me a sofa. I don't give them fewer stars because it's not possible. I hope they return my 2228 Euros and I advise against purchasing from their website since they do not comply with European online purchasing laws.

Nothing but praise for this company!
Good value
Great quality parasol
Excellent customer servic
Thanks team!